GGPoker not permitting my withdrawal
Short story: GG is not letting me withdraw my funds from the site.
Long story:
I am from Romania and GGPoker was banned here until last November when I registered on the site and started playing there. The registration and depositing went clean and all was fine.
In January I wanted to withdraw some funds and I for some reason it was rejected. So I contacted the support and they said there is some maintenance issue so I have to deposit a minumum of $10 with another method and then I can withdraw funds using that method. Okay, I did that and tried withdrawing 4 times and they were rejected again. The reason the software gave in the cashier window was insufficient gameplay. So I tried for a 5th time and it worked. Nice. Then in April I withdrew my whole bankroll because I needed the money. Went smooth no problem.
In May I had some spare money to deposit and play the some of events of the series that was going on. Went ****, lost some money. Then comes July.
I tried to withdraw again and I was rejected again. Reason: insufficient gameplay. Okay, let's contact the support and ask them what's up. They replied with a pre-written answer that I have to play at least once to be eligible for withdrawal. That seemed odd considering I played over 100 tournaments at that point and couple of thousand of R&C. So I tell them that I have definitely played at least once and that cannot be a problem. And this guy slipped because he answered this: "Unfortunately we cannot reveal the amount of play needed to prevent the possibility of unfair use."
What the ****? The withdrawal policy clearly states that a player have to participate at the games at least once to be able to withdraw. So it's all a lie? What the hell?
So then I ask them is there an amount of rake I have to generate before I can withdraw my money? And then they send me another pre-written bullshit answer. Nice.
So I played more. More tournament and more R&C. Then comes August when I dared to withdraw my funds again. Rejected again. Insufficient gameplay again. Pre-written answers again about the withdrawal policy and the processes. Not a sorry for the inconvenience or anything. Complete unwillingness to give a concrete answer.
I have played on all the major sites throughout the years and never had problem with withdrawals or deposits. But for some reason the world's #1 poker site is simply refusing to give my money back. It is my money, I should be able to take it out when I want without any explanation. Period.
At this point I will not be generating any more rake for this scum site and just gave up on the money that is there because what if I play more, win big then still cannot withdraw? Make them richer for no reason? **** 'em.
#ThanksGG