888poker Another account blocked for no reason. Warning to existing and new players
Hello,
My nickname is "LukaModric10", it has been almost one month since 888 blocked and closed my account with no reason. At first I found my account disabled and I was asked to submit some documents (Passport, bank statement, utility bill and a selfie with all of them), I submitted them and they were accepted but I still could not access my account, a couple days later I received an email that my account was closed permanently without any explanaition. I was going back and forth with the support but noone could give me any proper answer as for which reason was the account blocked nor if I could get my funds back. I even posted on the 888 general thread but I got the exact same email that I received a couple times earlier.
This feels completely unfair as I feel like I have done nothing wrong and played almost 100k hands between 200 and 500NL in the last year.
I´m posting this for a couple reasons, first of all I would like to warn any players that this could happen to any of them and to any players thinking about starting to play there.
The second reason is that I already know a couple guys in the same situation and I´ve seen at least a few others going through the same process in the general thread. If you are in the same situation or know anyone going through this please post in this thread.
Let´s see if we can get a proper response from the support or from the representative, otherwise we should team up and start a legal process to get our funds back.
5 Replies
They banned me as well. Have been playing poker for more than decade and got ban here after couldnt finish second verification.
Have all documents, hand history and everything to show that I played fair and didn't break rules. Always wanted to cooperate and find solution but they didn't listen or read anything. Like talking with a bot, besides impossible to contact them (no phone availabe and email takes time!)
To tell shortly:
1. Played 888poker last year 1 month. After ordered cash out.
2. Got my account restricted
3. Spend half year tryint to get restriction lifted and got banned because of that
4. Got quickly unbanned and spent one month trying to finish verification again to withdraw money
5. Got banned again
6. Being able to do cash out for the first time since last year
7. My balance now 1$ and money is seized by 888
8. Still banned
Created discord channel #buk5713
If 888 stole money with some shady reason, add there, gonna stick together
Hello everyone, I moved to Austria to go pro 2 months ago. I started playing on GG, Stars and 888. GG and Stars as always high standards. 888 tho completely different, as I have been having these same struggles as everyone else. Multiple documents I sent in rejected over and over and over. Unable to withdraw since verification is incomplete. Contacting support is basically impossible. Does anyone have advice on how to proceed ... also down to join a discord channel
what could be a problem is that ive been sending in german documents. in my last mail they told me they only have english speaking support team. does anyone have had similar experiences? did y'all send in english documents or other?
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Edit/MH: The 888poker Rep answered your other post with:
I sent them in english/thai. Basically I was even down to sent notarized copy, of course it is impossibe to get any reply other than basic template message.
Can join the group, so far only 2 people and few wanted to join but dissapered.
But I can't promote group since 2+2 will ban me :/
My opinion about 888 is pretty much scam website! they can take any small reason to seize your money compeltely and good luck explaining afterwards to room with no support . If you are willing to take risks and play there go ahead.
