ACR Suspended Withdrawals
Hello,
Posting here because I'm freaking out a little bit. Lost a little money on ACR tonight, has been a rough couple months and decided to cash some out. When I went to withdraw all options were greyed out (including all crypto which is all I've ever transacted with on ACR.) I'm now in contact with support and getting emails about how my account is being investigated, and they won't give me any information or a timeframe for when the 'investigation' will be completed. I should emphasis my play has been completely unrestricted (as it should be) I've played on ACR since before COVID. I only became aware of this issue when I randomly tried to cash out for the first time in at least a year tonight. Other than that I had no idea there was an issue with my account at all.
I've done absolutely nothing illegal on the site and have just over $9k in my account, play almost exclusively $0.5/1 and $1/2 PLO with a max of 6tables, snap pass all the bot/human tests. I play way too fast and weird to even consider RTA imo (which is good because I dont) and also there's beyond no chance that I'm colluding, I play all different times, a lot of HU, and with no one in particular. Despite this I'm kind of freaking out hearing some of the other stories about accounts being closed and funds confiscated without reason. Also the support bot had some deal about how cash out are taking up to 2 weeks currently. wtf.
I want to start this thread the first day to update what happens but I think this beyond crazy.
2 Replies
Update that this morning at 9am Central I got an email that my withdraws are reinstated. Just tried one (post heart attack from this stuff) and will update if it goes through.
Got it. Beyond appreciative of them fixing it quickly in this instance.