CoinPoker Account Banned For No Reason
It's now been about 6 days since my account was banned (with 100k+ in the balance) and was then told that my account is under review but there has been no further updates or explanation since then. Similarly my account was also banned a couple months ago where I had to complete KYC procedures which were eventually successful and my account was reinstated and I had 40k+ in funds at that time. I had won a significant of money on this account overall and recently (on live casino games) so I suspect this is what is being reviewed this time. I hope that Coinpoker can be fair again and let me receive my funds so that the Curacao eGaming commission won't need to get involved. If there is any Coinpoker staff who reads this post my username is Twix13876 and I would like this to be escalated to the team and resolved ASAP.
6 Replies
Hey man, somehow im in the VIP Team of there players, mayeb i can help you w a contact to there team (german speaken support also , but they provide english too..) hmu on telegram maybe that helps: @plopokerpro
Will escalate this now for you
Hi,
Support tell me they are in constant communication with you over email, your last reply to them was yesterday, and their last reply to you was this morning, can you check your spam folder etc.
Coinpoker accused me of "card counting" and "multi-accounting" without providing evidence and this alleged "card counting" is not an activity explicitly mentioned in their ToS. And I haven't multi-accounted. I only own 1 account under my device & ip & identity. So now the curacao egaming commission have stepped in and now coinpoker must provide evidence to back up their claims.
I am shocked that it has to be escalated to this just because coinpoker didn't want to pay me out my entitled winnings.
Hello! I just tried to login to my account this morning as well, and received a message that says "You are banned". I haven't done anything to break their Terms of Service. I did issue a larger withdrawal about 12 hours ago, and the security team emailed me to verify that it was me who issued the withdrawal. I confirmed to them via email, but still have not received my funds, and still cannot login due to this banned message. My username is HuskerFan.
Can anyone please help?
Hello! I just tried to login to my account this morning as well, and received a message that says "You are banned". I haven't done anything to break their Terms of Service. I did issue a larger withdrawal about 12 hours ago, and the security team emailed me to verify that it was me who issued the withdrawal. I confirmed to them via email, but still have not received my funds, and still cannot login due to this banned message. My username is HuskerFan.
Can anyone please help?
@Coin_Poker -- ca
Hi this was resolved on the 28th over our social media, user HuskerFan can now login - let me know if anything else needed thanks. Withdrawals over $10k get manually reviewed, all sorted now though.
