Deposited 880 usdt to coinpoker and they didn't credited my account right yet after 3 days

I talked with Thier support team and they said this:
there is unfortunately, not much we can do at the moment to speed up the process, as we are waiting for Crypto NACE to respond.

Please let us explain what happened to your deposit. It is currently sitting with NACE in KYT (Know your transaction) status, which means NACE is screening it to ensure the security and legitimacy of the transaction. It usually happens when funds are sent from crypto casinos or exchanges/wallets that are not deemed as secure. Typically, only a small fraction of transactions undergo this scrutiny, and in rare instances, they may request additional KYC documentation for verification or the transaction clears by itself within a few days once the source of funds is verified.

We appreciate your understanding and patience in this matter. Please rest assured your transaction is being taken care of and we only ask for your patience for a few days."

I really confused and don't know what to do.its a lot of money in my country and i worked so hard to get that now i don't know its lost or i can get it back.this frustration and uncertainty is killing me right now i dont know why i trusted them.it seems like they didn't care about my problem