Deposited 880 usdt to coinpoker and they didn't credited my account right yet after 3 days
I talked with Thier support team and they said this:
there is unfortunately, not much we can do at the moment to speed up the process, as we are waiting for Crypto NACE to respond.
Please let us explain what happened to your deposit. It is currently sitting with NACE in KYT (Know your transaction) status, which means NACE is screening it to ensure the security and legitimacy of the transaction. It usually happens when funds are sent from crypto casinos or exchanges/wallets that are not deemed as secure. Typically, only a small fraction of transactions undergo this scrutiny, and in rare instances, they may request additional KYC documentation for verification or the transaction clears by itself within a few days once the source of funds is verified.
We appreciate your understanding and patience in this matter. Please rest assured your transaction is being taken care of and we only ask for your patience for a few days."
I really confused and don't know what to do.its a lot of money in my country and i worked so hard to get that now i don't know its lost or i can get it back.this frustration and uncertainty is killing me right now i dont know why i trusted them.it seems like they didn't care about my problem
10 Replies
CoinPoker knows that you have tried to deposit and they have explained clearly why there is a short delay in their receiving your funds.
It looks like they have experienced this before and they feel the delay will only be for a few days.
You can rest assured that they want you to start playing and earning them some money.
The player's funds are in NACE's wallet, not ours. They seize funds if they suspect crime, money laundering, etc. - the funds are currently undergoing review with NACE.
We have no control over how long it will take them to do it.
We will do everything to assist though. Next time I'd recommend depositing with a crypto wallet, e.g. MetaMask
This player used an exchange - a separate method to the one we primarily recommend
The player's funds are in NACE's wallet, not ours. They seize funds if they suspect crime, money laundering, etc. - the funds are currently undergoing review with NACE.
We have no control over how long it will take them to do it.
We will do everything to assist though. Next time I'd recommend depositing with a crypto wallet, e.g. MetaMask
This player used an exchange - a separate method to the one we primarily recommend
I made transfers through this method three times before, and there was no issue. How was I supposed to know that such a problem would occur? Then, without any reason, the address where I was supposed to make the transfer changed compared to the previous times, and because of that, NACE became suspicious about this matter i think
don’t do this in the future, always keep your crypto funds in cold wallets, only use exchanges to trade or withdraw to bank account, never leave money on crypto exchange
you’ll probably end up being fine though, just delays
It has been three weeks now, but there is no news. CoinPoker only gives repetitive answers.
don’t do this in the future, always keep your crypto funds in cold wallets, only use exchanges to trade or withdraw to bank account, never leave money on crypto exchange
you’ll probably end up being fine though, just delays
The CoinPoker team is not taking any effective action, and in complete disbelief, when I follow up to ask if any progress has been made, they tell me not to message their support team. It's as if I'm the one to blame for the situation, while their payment system made the mistake and they are unwilling to take any meaningful action to fix their error. In the meantime, I, who trusted the CoinPoker site, am the one suffering without any convincing reason.
Hi, the funds were sent from an Iranian crypto exchange, it's a sanctioned country and NACE states on their homepage FAQs that such countries aren't accepted.
We don't own NACE, it's a third party that would not release the funds to us or other entities in this kind of situation. The funds are still in their wallet.
We will soon be replacing NACE with Wallet Connect instead to avoid this.
Hi, the funds were sent from an Iranian crypto exchange, it's a sanctioned country and NACE states on their homepage FAQs that such countries aren't accepted.
We don't own NACE, it's a third party that would not release the funds to us or other entities in this kind of situation. The funds are still in their wallet.
We will soon be replacing NACE with Wallet Connect instead to avoid this.
What will happen to my money that is in the wallet?
I have transferred money this way before and there was no issue, so why is this happening now that I made a larger transaction? This situation doesn't make sense at all. What did I do wrong? How was I supposed to know about this? I made multiple successful transactions before, and now suddenly this happens!
I didn't know I was supposed to go and read the NACE information when transferring the money. I just wanted to complete the transfer quickly so I could play on the site, and now I am being punished for it?
I ask you to speak with NACE to return my money. I understand they can't transfer the money, but at least they can return the money that belongs to someone else!
I worked very hard to earn this, and losing it is extremely painful for me. I am already under economic pressure from my government as an Iranian citizen, so please don't make this situation harder for me.
We've chased up NACE again yesterday for an update. Support has been in touch with you over email and Instagram and they'll continue to be, I'll update here as well.
