ACR - Sketchy Account Certification ?

I funded and played a bunch on ACR.
When it came to withdrawing i have had no options to do so, i was notified that i need to certify my account, No problem.

I sent in an emailed bank statement from my bank which was rejected for mismatching address to my account. ( the addresses are identical but my bank statement does not say my country, only my address, city, province, postal code.)

I then tried a statement from a different bank, which was also rejected for the same reason.
Lastly i sent in a document from a cell phone carrier to which that was too rejected.

I then went into the bank to ask them if they can add the country to the statement to which they replied it was not possible.

Since then i have tried to change my address to remove the country but they rejected my ID document ( which i need to re add for this strangely), they told me scans were not allowed, i then sent a photograph of my ID and they told me the same thing.
Do they expect me to mail my original ID to them ?

Im out of options now and ACR just hold onto my money.

This is unreasonable and i am clueless what to do next as its close to impossible to get a reply from customer service that indicates they have even bothered to read what my emails state.

Anyone had the same issue ?
Any Advice on how to resolve ?

Peace