Beware Bovada

Warning, Bovade "loses" money that is not in play and will not give it back.

A few minutes ag I was playing poker, 5nl on Bovada. I was playing 2 tables, and they both disconnected. Upon reconnect, one table was missing $6 that was not in play. Its not alot, but what if I was playing a higher stake? It would have been a disaster. They refused to give it back. Below is the chat, minus me telling them off at the end, and the hand history.

Chat with Customer Service
Welcome to Bovada! I am looking for an agent for you.
@4:08 AM
The agent has entered the chat.
System Message@4:09 AM
i was playing at ta table. disconnected. half my stachk dissapeared upon reconnect. It was NOT in the pot
4:10 AM
Hello! This is Walter, and it is truly my pleasure to assist you today regarding your poker issue
Walter @4:11 AM
Before continuing, and just for security reasons, could you please provide me, your date of birth and your 4-digit PIN code?
Walter @4:11 AM
xx-xx-1973 xxxx
4:11 AM
File "hand.png" was sent.
@4:12 AM
6.+ missing
4:12 AM
You have completed the verification of your account successfully, thank you a lot for helping us to keep your account safe.
Walter @4:12 AM
Would you be so kind and allow me 1-3 minutes while i check this for you?
Walter @4:13 AM
yes
4:13 AM
I am sorry for my delay. I appreciate your patience. I'm still working on your request. Please allow me 1-3 more minutes.
Walter @4:16 AM
Thank you for waiting, jade
Walter @4:18 AM
sure
4:18 AM
Jade, after reviewing the tournament you mentioned, we can confirm there was no disconnection on our end and therefore cannot assist you with a refund for this ticket.
Walter @4:19 AM
this is not true'
4:19 AM
your system lost half ==f the money on the table'
4:19 AM
it was not a tournament
4:20 AM
where did it go?
4:20 AM
Jade, i just check all the table activity
Walter @4:21 AM
i was simultaneously disconnected from 2 tables. the other came back correctly
4:21 AM
i even sent you the hand. you can see what i had, and what was taken off the table
4:22 AM
If there was a disconnection, it wasn't on our end.
Walter @4:23 AM
the problem is YOU LOST HALF THE MONEY THAT WAS NOT IN PLAY
4:23 AM
Pleas connect me with your manager'
4:23 AM
fyi, this chat is gonna be posted all over the internet
4:26 AM
I understand your need to speak with a supervisor regarding this; however, your request has already been declined today and as such I'm not able to transfer you over to a supervisor for the same matter, if there is anything else I'll be happy to assist you myself.
Walter @4:27 AM
You can kindly go @#!$ yourself
4:27 AM
We’re not achieving a mutual understanding on the situation. Explaining it further perhaps won't clear it for you. Feel free to contact us if you have any other inquiries.

Hand History
Start: 2026-01-16, 04:01:02
End: 2026-01-16, 04:03:09
Pot Size: $0.35 Rake: $0.01
Game Type: HOLDEM
Play Mode: Real
Table Name: TBL#36188790 - $0.02/$0.05 NL - 6P
#4858868069
Community cards
:

Player Information
Position Seat Start/End Total Bet Win/Loss Cards Dealt
UTG 1 $1.25/$1.25 $0 $0
UTG+1 [ME] 2 $12.27/$12.12 $0.15 $-0.15
Dealer 3 $5.06/$5.06 $0 $0
Small Blind 4 $4.95/$5.14 $0.15 $0.19
Big Blind 5 $2.50/$2.45 $0.05 $-0.05
Hand Session
Position Action Time Stamp Action Data
Dealer Set dealer 04:01:02
3
Small Blind Small Blind 04:01:03
$0.02
Seat stand 04:01:03
Table leave user 04:01:03
Big Blind Big blind 04:01:04
$0.05
UTG Card dealt to a spot 04:01:04
UTG+1 [ME] Card dealt to a spot 04:01:04
Dealer Card dealt to a spot 04:01:04
Small Blind Card dealt to a spot 04:01:04
Big Blind Card dealt to a spot 04:01:04
UTG Folds (disconnect) 04:01:35
UTG Seat sit out 04:01:35
UTG Seat stand 04:01:35
UTG Table leave user 04:01:35
UTG+1 [ME] Raises 04:01:39
$0.15
Dealer Folds 04:01:49
Small Blind Calls 04:01:51
$0.13
Big Blind Folds 04:01:52
FLOP 04:01:52
Small Blind Checks 04:01:58
UTG+1 [ME] Checks (disconnect) 04:03:03
TURN 04:03:03
Small Blind Bets 04:03:06
$0.05
UTG+1 [ME] Folds (disconnect) 04:03:08
UTG+1 [ME] Seat sit out 04:03:08
Small Blind Return uncalled portion of bet 04:03:08
$0.05
UTG+1 [ME] Seat stand 04:03:08
UTG+1 [ME] Table leave user 04:03:08
Small Blind Does not show 04:03:09
Small Blind Hand result 04:03:09
$0.34

BEWARE