If there is a power outage, you lose all your database
It happened yesterday, when I was playing on Pokerstars. Power went off in my town and when I restarted my system the database was corrupted and I lost a 20k+ hands database.
It happened again few minutes ago and I lost all my hands.
Something like this would be very serious in a paid service and I hope you resolve it before putting your product on sale.
I never had this kind of issue in over 10 years of Holdem Manager 2. I can't imagine losing something like 100k+ worth of hands and data on the player pool because the power goes off.
2 Replies
It happened yesterday, when I was playing on Pokerstars. Power went off in my town and when I restarted my system the database was corrupted and I lost a 20k+ hands database. It happened again few minutes ago and I lost all my hands.Something like this would be very serious in a paid service and I hope you resolve it before putting your product on sale.I never had this kind of
Hello,
Hand2Note 4 is still in beta testing. Currently there are some bugs that can cause database corruption. But we will fix them all by the time of final release. The most common causes of database corruption are shutting down the PC with H2N4 running.
Could you try to open Configuration -> Databases and check if perhaps you have a new database created. And try switching to the old one:
If you get an error message that the database cannot be loaded, you can try to restore it:
You should close Hand2Note and try to delete these folders ("reports" and "stats") from the folder where your corrupted database is stored, by default here C:\Users\AppData\Roaming\Hand2Note\Databases\Corrupted database:
Then launch Hand2Note -> try to switch to the corrupted database -> click on Build Statistics:
If it doesn't help, you'll have to delete the entire database, unfortunately. But you can restore your played hands by importing the following folders C:\Hand2Note4Hh\ and C:\MyHandsArchive_H2N4\ to your new database.
If this problem is in Hand2Note 3, you can try restoring your hands from these folders: C:\Hand2NoteHh\ and C:\MyHandsArchive_H2N\
