Hand to note not working properly today
Hi
I recently extended my subscription for hand to note for another month. It was been working fine until today. Basically it keeps saying waiting for hands but is not importing any new hands. It keeps trying to import my old hands but it takes forever then seems to freeze. I've loaded one image below. I have also uninstalled hand to note and re installed it but this isn't fixing it. Thanks
4 Replies
To add to that it does eventually start importing hands but as soon as it does my poker tables freeze right away. I am using Pokerstars. Thanks.
Hello!
Thanks for reaching out to us!
Could you try deleting these folders and all files except the hands folder from the path where your database is stored? By default, it's located here: C:\Users\AppData\Roaming\Hand2Note\Databases\Name of your database:
Then launch Hand2Note and click on 'Build Statistics'
Please, let us know if that helps!
Hi,
Thanks for the advice. Have deleted those folders but the same thing is still happening. The Hud builds stats and eventually works but then crashes after 4-5 hands. If you have any ideas thanks! This is what it says when I load hand to note now..
Hello!
Sorry for the long waiting.
Could you please zip and send your logs folder: C:\Program Files\Hand2Note4.1\logs to [email protected]? We'll carefully check them to track the issue.
If the file size is too large, you can upload to any file sharing site and send a link.
