Projectbaby is cheating in every hand on Global; support doing nothing

Here is how the Wonderful (sarcasm) staff at Global Poker helped me out with the cheating scandal.

This is Michael Hickey and i'm currently on a self-exclusion period that lasts about another 2 months. However, I hear that refunds were being made to players who played against a player known as "projectbaby97" and I was certainly one of those players that lost money to this cheater. I noticed upon logging in that my account balance remained at 0 so I was wondering why i was not issued a refund. I'm hoping I was not issued money and had it taken away due to my own self-exclusion, as that doesn't seem right. Can you give me any information or help on this topic as I'm eager to get my money back if I was being cheated and I'm eager to start playing on the site again as soon as I'm able.

Thanks for your help

Comment author
RV
1 day ago
Hello Michael,

Thank you for contacting the Global Poker Support Team.

We understand that you are inquiring about your expired Sweeps Coins. Please note that Sweeps Coins expire after 90 days of account inactivity. You can find more information here:

https://globalpoker.com/sweeps-rules/

"3.10. Sweeps Coins are only valid for ninety (90) days from the date a Participant last logged on to their Customer Account and will then automatically expire."

Moreover, we have forwarded your request to the Management Team. Once we hear from them, you will be updated accordingly.

In the meantime, we ask for your patience and understanding in this matter.
Kind Regards,
Bryce
Global Poker Customer Support Team

Still have questions? Check out our Help Center page here:
https://globalpoker.zendesk.com/hc/en-us...

Comment author
RV
18 hours ago
Hi Michael,

Thank you for patiently waiting.

Please be informed that we have returned the 219.62 Sweeps Coins that expired as a one-time-courtesy offer. This has put your current Sweeps Coins from 0 to 219.62. Kindly log into our site to check.

You may also check our Sweeps Rules by going through this link: https://globalpoker.com/sweeps-rules/

3. HOW TO COLLECT SWEEPS COINS

"3.8 Sweeps Coins are only valid for ninety (90) days from the date a Participant last logged on to their Customer Account and will then automatically expire."

If ever that you have any other questions, please do not hesitate to contact us again.
Kind Regards,
Bryce
Global Poker Customer Support Team

Still have questions? Check out our Help Center page here:
https://globalpoker.zendesk.com/hc/en-us...

Comment author
Michael Hickey
17 hours ago
Ok so thank you for taking care of this and refunding me those losses. However, I am unable to withdrawal that money for some reason. I am on a self-exclusion, but why can I not withdraw those funds?? What am I suppose to do? I don't want those funds sitting there and getting taken by the site due to inactivity since i'm am unable to play right now.

Thanks for your help

Comment author
Michael Hickey
17 hours ago
There should not be "unplayed sweepscoins" balance as this was money refunded to me due to cheating on your site. I played those funds out when I was being cheated. Why am i not being able to withdraw the money i was cheated when i played?? I cannot wait until my self-exclusion is up as i'm afraid of those funds being taken from my account. I also don't feel I should have to wait as that is not right in this particular situation.

Comment author
RV
17 hours ago
Hi Michael,

Thank you for contacting Global Poker Customer Support.

We appreciate you reaching out to us in relation to your account access concern.

Unfortunately we are unable to remove the indefinite self-exclusion you have placed into your account. As per our Responsible Social Gameplay Policy:

4.2. Self-Exclusion

A self-exclusion allows you to suspend your account for a longer time period. During this period you will not be able to access your account.

(f) Where an indefinite self-exclusion is in effect, a minimum of 6 months must pass before the account can be reactivated.

Please know that even if it was set accidentally, and system automation, we are unable to remove the indefinite self-exclusion placed on your account.

You may contact us back again after March 19, 2024 to review your account reactivation request.

For more information regarding our Responsible Social Gameplay Policy, please refer to this link:

https://globalpoker.com/responsible-game...

We hope this information helps.

Have a good day ahead.
Kind Regards,
Bryce
Global Poker Customer Support Team

Still have questions? Check out our Help Center page here:
https://globalpoker.zendesk.com/hc/en-us...

Comment author
Michael Hickey
16 hours ago
Bryce,

I am absolutely not asking you to remove my self-exclusion on my account. I understand that i have to wait 6 months and thats fine. What i do need help with is the money i was refunded due to cheating on your site. It was placed in my SC and is not available to me for withdrawal. I cannot play with that money as i'm on a self-exclusion, i simply want to withdrawal it. I don't want to leave it on the site as it could possible be removed after a period of time. Do you understand my problem? It has absolutely nothing to do with my account being reinstated right now. It has to do with the money i was refunded from cheating and how i have no access to withdrawal it for some reason. I already met those play requirements to withdrawal it as this money was not deposited by me, it was money i played with in the past that i was cheated out of by projectbaby97 and now i need to withdraw it.

Comment author
Nero
16 hours ago
Hello Michael,

Thank you for contacting Global Poker.

The Sweeps Coins you accumulated through winning from Promotional gameplay already expired. As a gesture of goodwill, we added a new set of Sweeps Coins and as a result, the recently added Sweeps Coins will show under "Unplayed Sweeps Coins".

Kindly note that only Sweeps Coins won through gameplay can be redeemed. For more details, please visit our Sweeps Rules.

Please let us know if you need further assistance.
Best Regards,
Nero
Global Poker Customer Support Team

Still have questions? Check out our Help Center page here:
https://globalpoker.zendesk.com/hc/en-us...

Comment author
Michael Hickey
16 hours ago
This is getting flat out ridiculous. Listen to me close please whomever is reading this next. Those sweepscoins you added as gesture of "goodwill" were funds I was CHEATED out of by a player known as "projectbaby97" Those funds had ALREADY been played out and should have been added under my acccount in sweepscoins that had already been played and are IMMEDIATELY available for withdrawal!! It is NOT right what you are doing. Those funds were only added to my account as a REFUND due to CHEATING that took place on your site. Again, those funds were already played and should be available immediately for withdrawal! I'm not sure how I can explain this more clearly. If you cannot understand please forward this message to your management team!

Comment author
Dirk
5 hours ago
Hello Michael,

Thank you for contacting Global Poker.

We understand that you are telling us that the Sweeps Coins (the one that already expired last 2024-01-03 10:34:45 UTC, for a total of SC219.62) should already be considered played out (can be redeemed).

To better understand what happened to your account, let's put it this way. The old rusty virtual coins you previously had is already gone. You then came to request for manual adjustment and your recent request was approved. Now, we added a new set of brand new shiny virtual coins to your account. This fresh set of Sweeps Coins cannot be redeemed yet because only Sweeps Coins won through gameplay can be redeemed.

We hope it makes more sense now and if you need further assistance, please don't hesitate to contact us again.

Regards,

Dirk
Global Poker Customer Support Team

Still have questions? Check out our Help Center page here:
https://globalpoker.zendesk.com/hc/en-us...

Comment author
Michael Hickey
1 hour ago
I don't appreciate the way you and your colleagues conduct yourself. I'm ashamed of this site for many reasons and your handling of this business furthers those negative thoughts about the site. This conversation will posted for all to see on 2 + 2 forums and other poker boards. The fact that these coins were given to me because of cheating and now I have to play through just to withdrawal them, isn't right. You had cheating on your site. I was refunded money I was cheated out of during poker gameplay with projectbaby97. Now you're telling me that I have to Play Through that money just to cash it out. That isn't right and you know it. There is one thing I do not understand. Your site states in a previous email listed above that this money was a "Promotional Gameplay" and those are the coins that expired on 1/3/24. Is that what your site is calling the coins that your customers were cheated out of?? "promotional gameplay"...it's a PROMOTION to right a wrong and your site also refers to correcting cheating a giving me the money i deserve a gesture of "GOODWILL". Sad state this site is in and all this will be posted in every location I can find as well as forwarded to all entities above and beyond the customer care staff helping me in regards to this problem. I hope the site corrects these errors, but the manner in which this entire email process underwent, and especially the investigation into cheating process, is a horrible and sad look for Global Poker.

Ya, refunds that they tell nobody about apparently, and then take the money back when you don't ever login because you don't know. Then they give you the money back, which you CAN'T withdraw unless you meet their requirements haha...

Why are we assuming that the CEOs and staff of shady low grade sites like global have a semblance of ethics? Cheaters are unethical. They're willing to do whatever it takes to win with no regard to sportsmanship or the integrity of the game. Why are we crediting the people who run sites like Global and ACR with an automatic moral compass? Like the cheaters. Their sole concern is profit. There's this imagined ethical standard we attach to business owners that's downright hilarious imo.

Also, lol at anyone saying government regulation is the solution. Throughout history, government attempts to regulate business have resulted in business regulating government. Welcome to the reality of capitalism. This reminds me of how many people were shocked and appalled when Madoff got caught. 'OMG, a financier and stockbroker turned out to be a THIEF? BUT HE USED TO RUN NASDAQ! I THOUGHT HE HAD PRINCIPLES.'

Sad truth: a high percentage of people who are in the business of making money DO NOT have principles! I'm not saying this means we should roll over and take it. I'm just saying we need to drop these unrealistically high bar of ethical standards regarding business where ethics are -EV.

We care about ethics on poker because for the most part we highly respect and love the game. We're willing to pass up short term profits for the games integrity. CEOs of online poker sites otoh are not. Anyone remember full tilt?

Hi, sorry if link is inappropriate but I was hoping that maybe some additional input from regs could shed some clarity on whether 'accused' player is legit/known by others, or if many people have similar concerns.

https://forumserver.twoplustwo.com/28/di...

Evidence of cheating? Not gonna ban him.

Evidence of withdrawing funds? BANNED.

Is his real name known?

Yes, it was posted in various places. Indian guy. If you google the screen name, it comes up in some of the results.

Terrible take. Absolutely dumb.

Ideology shouldn't replace thinking.

How do you define "worst"?

Obviously you haven't been on many sites or you are clueless on being cheated on mist of them.

It has with you. Look at regulatory capture and stop believing that people are willing to scam but if they are government officials they are honest and not corrupt.

It means more than that. There also has to be some level of accountability to insure the games are fair.

WSOP.com in Nevada may suck from an interface perspective, but they are magnitudes ahead of the unregulated sites in terms of cheating.

Not even close.

Absolutely bizarre to believe that is what I think. Laughable.

If you want to have a debate about regulatory capture, I am more than game.

Stop thinking in a binary manner. I totally understand that official regulators can be corrupt. Absolutely no doubt. Thinking otherwise is clownshoes.

That misses the whole point that regulators have a lot less interest in corrupting the process than unregulated participants.