Issue with closed account.
Hello folks, I wanted to know your opinion about this. I'm self-banned from all online casinos in my country (France). They are regulated by the French government, no shaddy sites.
Here's the thing: I don't have a gambling problem but sometimes I lose some money and feel stupid afterwards because I know it's EV-, it doesn't matter if you win, still EV-. To avoid that I told the site in which I played that I wanted to close my account definitely (I was totally clear about that, I said "forever" if I remember it correctly. Today I couldn't hold the urge to play some slots and sent them a message asking if they could reopen my account, they did it and I ended up losing roughly 500€.
Do I have a case here to get the money back? I told them I wanted to close my account definitely and they opened it up after some months, something I think they wouldn't have been allowed to do.
What do you guys think?
8 Replies
I don't know any of the laws of your country but you have no case to get your money back.
However if you complain they might super double secret ban you so they don't allow you back next time.
I don't know any of the laws of your country but you have no case to get your money back.
That's not necessarily true. There's definitely been cases where self-excluded players got their money back.
Notable Cases & Precedents
1. UK Gambling Commission Cases
The UK has some of the strictest gambling regulations, and there have been cases where self-excluded players were allowed to gamble, leading to refunds or regulatory fines.
Betfred (2019) – A problem gambler who had self-excluded was allowed to deposit and lose thousands. The UKGC fined Betfred, and the player received a partial refund.
LeoVegas (2018) – The company was fined £600,000 for failing to respect self-exclusion rules, and some customers received refunds.
2. Australia (2019) – A casino was ordered to refund a gambler who had signed up for a self-exclusion program but was still allowed to play.
3. US Cases – Some casinos have refunded gamblers when they were found to have violated self-exclusion agreements, but it often requires legal action or regulatory intervention.
Key Factors That Determine Refunds
Was the self-exclusion legally binding?
If the player was on an official self-exclusion list (not just a voluntary account closure), the casino is usually required to block them permanently.
Did the casino violate responsible gambling rules?
In many regulated markets, casinos have a duty to prevent self-excluded individuals from gambling.
Jurisdiction & Laws
Countries with strong gambling regulations (UK, Sweden, Australia) tend to side more with players in these cases, while others (e.g., the US in certain states) are more casino-friendly.
Sounds like you'd fit in quite well in the US.
While you’re at it, you may have a case against 2+2 to get back your 15 minutes you spent writing this post
That's not necessarily true. There's definitely been cases where self-excluded players got their money back.
The snarky tone of my last post might not have come across through the screen.
I didn't mean for the post to come across as a serious opinion.
Anyway if I had to guess I would guess you would be more likely to get back a portion of 500,000 than 500. That's because you would probably have to take the casino to court, and it wouldn't be worth the trouble for 500. I would be shocked if the casino just voluntarily refunded your money.
I think it is trolling, I posted earlier and deleted it for that reason. The OP claims not to have a problem and acknowledges he/she has in the same post and is looking for money back on these grounds.
He/she is either joking around or has no clue which way is up or down.
Anyway add 888 to the list of operators who were punished on these grounds.
