Issue with closed account.

I don't know any of the laws of your country but you have no case to get your money back.

However if you complain they might super double secret ban you so they don't allow you back next time.

That's not necessarily true. There's definitely been cases where self-excluded players got their money back.

You might have a gambling problem.

Sounds like you'd fit in quite well in the US.

While you’re at it, you may have a case against 2+2 to get back your 15 minutes you spent writing this post

The snarky tone of my last post might not have come across through the screen.

I didn't mean for the post to come across as a serious opinion.

Anyway if I had to guess I would guess you would be more likely to get back a portion of 500,000 than 500. That's because you would probably have to take the casino to court, and it wouldn't be worth the trouble for 500. I would be shocked if the casino just voluntarily refunded your money.

I think it is trolling, I posted earlier and deleted it for that reason. The OP claims not to have a problem and acknowledges he/she has in the same post and is looking for money back on these grounds.

He/she is either joking around or has no clue which way is up or down.

Anyway add 888 to the list of operators who were punished on these grounds.

Update:
Baffled with the numbers of people thinking I was trolling. I got a refund for the whole 500€ and a apology. They said the fault was on their side and my account should of never be reopened.

Makes sense, I told them I wanted to close my account definitely, pretty clear wording.

EDIT: i think it would of been another story if I had lost say 20k€

Why would that change anything? You said you wanted to be banned permanently, it shouldn't matter the amount, no?

Hmmm... You don't have a gambling problem, but you feel the urge to play some slots? Excuse me, but are you sure?

Maybe it's better to look in the mirror and fix your gambling problem rather than asking how to get your money back.

I'm banned from every single casino in France. This was the only one that would reopen my account after haaving told them I wanted to close it definitely.

I could have a gambling problem but I have it under control thanks to being self-excluded from all casinos.
I just don't get why getting a refund was outrageous and uheard of. You're not supposed to reopen an account if the user told you to close it forever.

You are knowingly playing the victim. And, if you are not, you should seek help.

I recommend not asking to have your accounts reopened. If you follow this, you should 100% avoid the casinos

I'm curious if the people posting early in this thread would have responded differently if OP had simply acknowledged that he was a gambling addict.

This will be different in different countries, but many countries have "responsible gaming" laws that require casinos to provide for self-exclusion for a reason.

If there is no consequence for a casino violating these laws, then the laws would be pointless. If a casino has allowed a self-excluded person to gamble, then the casino is legally at fault and compensation for the gambler, who is in this case a victim, should be required.

I should clarify as the first person to respond. The original post didn't say anything about self-excluding due to a gambling (non)problem.

I would have responded differently if he had worded it that way. He just said he asked for his account to be closed forever. To me that doesn't imply a self-exclusion and would allow for you to reopen your account later.

It doesn't work that way. They just say they didn't know you were gambling. They can get fined by the gambling board but you won't get your money back. But if you win a jackpot, they will catch you , take the money, and have you arrested for trespassing.

What a nice situation you have. You can just aske sites to open your account and gamble. If you lose just say I want my money back I was suppoused to be banned for life. If you win cashout and enjoy life lol.

wp op, yeah email them and ask them to send funds to your last deposit

If you are talking about a self-excluded person walking into a B&M casino and gambling without the casino noticing, that might very well be true. But it's a completely different situation. In the OP's case, the online casino had to take a deliberate action to re-open the account of a person they knew had self-excluded. They were clearly intentionally taking advantage of him.

100%

To clear things up: I spend money that I'd rather not spend on stupid EV- games. I'm self-excluded from every single casino online in France (here the game is regulated and taken seriousoy). I say I don't have a gambling problem because I never lose money I can't afford to lose, I just hate that I lose money from time to time so I banned myself from every casino online. I play poker for fun and I don't care if I loose.
When I want to play poker I know where to go.

It's just dumb to say that they are not to be held responsible after reopening an account that was supposed to be closed forever (so they told me). Come on, if you ask PS.FR or any serious site you tell them "I want to self-exclude myself from this plataforme" they'll do it and won't allow you to reopen your account its too easy I can't believe some guys don't understand it.

A very different scneario would be me walking into a casino and playing trying to conceal that I'm self-excluded. Here it's clear as day: I told them "close my account forever without the possibility of reopening it" and they "did" so, only to reopen it after my first request. Total disregard of the responsible gambling that even GGPoker follows.

You just want to use the loophole to gamble and if you win take the money and run. Nothing else matey.

Well you're still welcome to come play here in South Florida where you're not self-excluded and where regulations are not taken so seriously...