[WPT Global] Official Thread
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Hi,
My account has been locked for security reasons. My username is Player5. I wanted to make my first withdrawal on 28.05.24, the same day I sent my verification documents. I wrote to [email]verification@wptglobal.com[/email] on 01.06.24 to inquire about it but did not receive a response. After one week of waiting, I received an automated response on 04.06.24 stating that my withdrawal was rejected. On the same day, my account was locked.
I sent several emails to [email]customercare@wptglobal.com[/email], but I have not received any responses. I am now locked out without any notification or explanation and have received no response from support.
Could you please assist me with this issue?
Thank you.
please never fix the autpost biglind when you join a table, this only annoys regs and never us impatient fishes and its an even playing field for everyone anyway
thanks
1. 2 day before, i play king of cash freeroll, everytime break, need to relog to play.
2. New skin in mobile is so terrible, for example, if i want play 1/2/4(1), i need to click in 0.1 0.2 0.4 $ and find 124 among 0.1 0.2 0.4
3. Suggest auto buy in fill 100bb.
Just a small suggestion Alex, would it be possible to standardize all the 5/10/20 and 10/20/40 tables to just having a (5) and (10) ante respectively? It seems those are the only stakes where some games have smaller antes than the other games. Thanks
I'll pass this feedback on to the poker room management team.
Hi, I'm a PLO regular and I have the following criticisms and questions to ask:
Criticisms
1) the rake in HU and 3way is monstrously high, it is impossible to try to start a table if there is not at least one occasional VIP player (i.e. super loser)
2) the fact of being able to enter and succeed with the minimum stack after a 2up is something that should absolutely be taken away even if the player who loves to do it the most is the recreational player.
3) How much is the rake on tables without rake?
1 - The rake is set at the network level, but on the WPTG side we are pumping a lot of this money back to players via promotions like the Great Game Leaderboard: https://wptglobal.com/poker-promotions/g... - I do see your point about the player pool not being the same as NLHE.
2 - Agreed. Again, a network level decision but we have a lot more influence now than we used to, so I hope to see this change.
3 - I don't understand your question, could you rephrase?
Requests
1) Is it legal to use a converter to save your hands?
No it is not.
Considerations
Net of the current situation, I don't think the games are beatable in European times, given the new small number of occasional players, the high number of regulars (good or bad) and the high rake. I read from you Alex that the regulars have x5 winrates compared to other sites. I think the PLO situation is a little different.
This statement also derives from the fact that I cannot control my EV line, since my hands cannot be saved (at least I think) and although I think I run very badly, I cannot check if my sensation is correct (our mind always brings to remind us of the badbeats and not the lucky breaks)
We are not live in many European countries yet, so you're right, action in PLO during peak European time is not as good. (There's much more action during Latam peak time). When we talk about winrates in NLHE, they are much higher than other sites (that's where the 5x number comes from, specifically NLHE). I suspect our PLO games are also better than elsewhere but I don't have the data to support this yet.
Also agree with this. The rationale behind the lack of transparency is to get rid of datamining and HUDs; alright, fine. But I don't know my winrate, my ROI, or how much I am paying in rake per bb/100. The reg(s) claming they win x5 compared to other sites can't possibly know that. I wish we could at least see our own winnings like in GG Poker - but make sure it's also possible to see how much we are paying in rake.
RE: Hand histories - we are working on a solution that will enable players to track their own gameplay, but it's early stages and I don't have an ETA for a full release.
I tried to download the app for ios over the series as a back up (Thailand has power cuts in rainy season). Couldn't find it in the apple store. Is it yet to come to Thailand?
It's available in the Thailand Apple App Store. If you can't see it, please check that your App Store region is set to Thailand: https://support.apple.com/en-us/118283#:....
can someone fix the bug thath make the window just open when the torunament start, i've just lost a MTT today cause i forget that i have registered in that tourney.
it is hard to remember something like this in the middle off sesion.
i like the room, but this is tilting me hard
Please contact [email]customercare@wptglobal.com[/email] and they'll refund you for this and collect some information that will help us diagnose the issue.
Hi,
My account has been locked for security reasons. My username is Player5. I wanted to make my first withdrawal on 28.05.24, the same day I sent my verification documents. I wrote to [email]verification@wptglobal.com[/email] on 01.06.24 to inquire about it but did not receive a response. After one week of waiting, I received an automated response on 04.06.24 stating that my withdrawal was rejected. On the same day, my account was locked.
I sent several emails to [email]customercare@wptglobal.com
This looks to be resolved already, please let me know if that's not the case.
1. 2 day before, i play king of cash freeroll, everytime break, need to relog to play.
2. New skin in mobile is so terrible, for example, if i want play 1/2/4(1), i need to click in 0.1 0.2 0.4 $ and find 124 among 0.1 0.2 0.4
3. Suggest auto buy in fill 100bb.
1. Please contact [email]customercare@wptglobal.com[/email] and we'll make sure things are put right, and we'll gather any technical info required to diagnose this issue.
2. It needs work, improvements are coming, including the ability to sit down directly from the grouped lobby without having to search a specific table
3. Agreed, no brainer.
I think wpt global is doing a fantastic job at offering both recs and regs a great experience of online poker
That said, why oh why can’t we run it twice?
what happened to the traffic today? There are hardly any tables!
I'll pass this feedback on to the poker room management team.
3 - I don't understand your question, could you rephrase?
Sry I wrote something that makes no sense
My question was the following: if in the tables with 3blinds the rake is capped at 1 blind (e.g. 10/20/40 cap is 40) in the tables without the straddle how much is the rake capped? I don't believe that in a 10/20 table the rake cap is 40
we need a another 0.20/50(0.10) table for plo5card please
somehow only 1 is available and full most of the time while every other stake has 2 tables
samkid83
ID 19586
hi i cannot login my account today and found that the pop up message shown my account has been locked due to security reasons , what is happening actually?
I witnessed a regular player, leave the table and come back moments later in a different and more advantageous seat.
I've seen them do this many times, they are repeat offenders.
I think it's not only predatory but rude.
Is there some way I can report this player for such behaviour?
So they get a warning or something for example, maybe the culprit doesnt realise how bad this can be for the games, or maybe they truly believe that they are the only sentient being at the table...
Hey samkid83.
You are the person who I am referring to in my post above.
I didnt actually report you in the end, but if you are banned it probably is for your disgusting predatory behaviour.
Do you have anything to say for yourself for this behaviour?
I have taken notes on the times you done this too.
It would be nice if we could switch between $/BB/STR for chips displayed.
Like presenting your stack as 100 straddles, instead of 200bbs.
wpt Alex, could u help me to sort out my situation now? i dont know how long it might take for the investigation , and after 24hours there is no any reply/emails from support despite i was sending tons of emails
not only my usd2000 bankroll was stuck at this point , i also have usd210 satelite ticket + usd75 spins ticket which expired soon
also can you guys please do something about this player
has to be the worst offender on the plo lowstakes tables, always ratholes, changes seat to be on the position of the fish and the worst thing is im pretty sure he is barely winning but I had several games breaking because recreationals got so annoyed by his antics and left
im also shocked this happens on lowstakes nowadays
1. I like current 4 table limit on cash games, please don't change it. It already sometimes takes quite a bit of time to get 3/4 tables at 25/50/100 even with starting tables. I would expect it getting quite a bit worse with higher limit. I would also expect that higher table cap would make the games tougher as best regulars would be able to occupy more seats. I think that not many recreational players want to play more than 4 tables and if they do, they can always try spins or tournaments next to the cash games.
2. I think it would be nice if you would be removing empty tables from the lobby faster. Sometimes there is 2 empty tables for the same stake like 25/50/100 bomb for a while.
Also if there is two tables with one person sitting would like if You could remove one of them. I think those changes would make lobby a little cleaner and better for most players.
Wpt global now again block player have high winrate playing? Happening at stake 124(1) and 248(2).
btw 3 days already the security/support team still remain silence after i keep asking what is going on actually, they dont even bother send me an email before locked my account to tell me what is the situation happening
That is concerning. Hopefully you get a detailed response soon.
I'm surprised the the staff in this thread have not responded yet too.
Could you elaborate, what type of game are you trying to play? It's also possible there was scheduled maintenance at the particular time you were trying to play, but this would be announced in the notifications section of the client.
we need a another 0.20/50(0.10) table for plo5card please
somehow only 1 is available and full most of the time while every other stake has 2 tables
I'll pass this on, thanks.
samkid83
ID 19586
hi i cannot login my account today and found that the pop up message shown my account has been locked due to security reasons , what is happening actually?
btw 3 days already the security/support team still remain silence after i keep asking what is going on actually, they dont even bother send me an email before locked my account to tell me what is the situation happening
unfortunately i guess i am fall into this category, i also heard some regs also got banned at his period of time, hopefully is not the truth
That is concerning. Hopefully you get a detailed response soon.
I'm surprised the the staff in this thread have not responded yet too.
While I can't discuss specific security cases here, I know what's going on here and I can confirm that 'samkid83' was contacted by our security team, and has responded. samkid83 I encourage you to be completely transparent with our security team, thank you.
Sry I wrote something that makes no sense
My question was the following: if in the tables with 3blinds the rake is capped at 1 blind (e.g. 10/20/40 cap is 40) in the tables without the straddle how much is the rake capped? I don't believe that in a 10/20 table the rake cap is 40
I'm going to have this updated on the website but if you mean the 10/20 (50 ante) CNY tables the answer is the cap is 40 with 2-4 players and 80 with 5+ players
It would be nice if we could switch between $/BB/STR for chips displayed.
Like presenting your stack as 100 straddles, instead of 200bbs.
Noted, thank you!
also can you guys please do something about this player
has to be the worst offender on the plo lowstakes tables, always ratholes, changes seat to be on the position of the fish and the worst thing is im pretty sure he is barely winning but I had several games breaking because recreationals got so annoyed by his antics and left
im also shocked this happens on lowstakes nowadays
I'll share this with the security team to take a look, thank you.
1. I like current 4 table limit on cash games, please don't change it. It already sometimes takes quite a bit of time to get 3/4 tables at 25/50/100 even with starting tables. I would expect it getting quite a bit worse with higher limit. I would also expect that higher table cap would make the games tougher as best regulars would be able to occupy more seats. I think that not many recreational players want to play more than 4 tables and if they do, they can always try spins or tournaments next
It's inevitable that we'll increase the table cap beyond 4 at some point, FairGame should be plenty to protect the ecology of the games.
Noted about removing games more quickly, I'll see what we can do here.
Wpt global now again block player have high winrate playing? Happening at stake 124(1) and 248(2).
No, we never do this. We have blocked a fairly large group recently for cheating, but nothing due to winrate.
https://www.youtube.com/live/5Qlre7rQ64s...
Streamer got hide table, cant even see all 3 table he has playing.
https://www.youtube.com/live/5Qlre7rQ64s...
"Cant sit down, pleas try other table"
https://www.youtube.com/live/5Qlre7rQ64s...
Streamer got hide table, cant even see all 3 table he has playing.
https://www.youtube.com/live/5Qlre7rQ64s...
"Cant sit down, pleas try other table"
Could you let me know what time in the video we should look? Thanks
yes the only email i received is like this
Thank you for contacting us and please wait for our WPT Global support team to process
If you would like to find out more about our event or have any questions, please click on the following link to contact our WPTG Malaysia customer service:
https://www.wptglobalmy.com/cs2
https://www.wptglobalmy.com/cs
and then from whatsapp the team told me my account was under investigating for prohibited software and they dont know when the results can be out, they dont even state what specific software they accuse me of using, and refuse/not even bother to asking me further questions nor asking for explanation.
when the time my account was locked and i was not even received any email to tell me what is the situation, only after i send a tons of email and u guys email me back``please contact local support`` and not even state anything/tell me situation by email.
i mean ,term of ``investigating ``mean ur team suspect any violations of players made, its not confirmation, i still waiting results from ur team , during this time i dont even have a chance to do any explanations .
yes in the last 3months i was smooth sailing and hit royal flush bonus twice , i dont think it is unrelated with my locked account
