[888poker] (ROW) Official Players' Thread
Howdy Folks,
Gibraltar based, licensed and regulated, 888poker has had a record breaking year thus far with several mile
Hello!
My account has been frozen for about a week now. I uploaded the documents through the cashier as requested, but I still haven’t received any response. Is there any way to speed up this process? username: urlovinarms
Thank you!
Subject: Delay in bankroll refund after full verification processHi everyone,It’s been over two months since I started the verification process with 888poker to withdraw my bankroll.All the requested documents were sent twice (in both PDF and JPEG format), and the last submission was two weeks ago.Despite multiple follow-ups, I still haven’t received the refund, and the support
Hi,I was sent an email from 888 operations via a no-reply email and did not provided any means of replying or responding to their request. I am trying to respond to the operations team's. Is their email: Operations Team
Hey 888rep.I was about to deposit 10$ and then got offer that if I deposit 50$ more, I get additional 10$ as an immediate bonus. So I clicked the offer and then deposit amount changed to 60$ and I paid that. The problem is that I never got the promised 10$ immediate bonus. Can you please get this sorted out so i get my 10$ bonus balance asap. Thanks.account ugf539deposit ID 878
All sent over guys.
Regards
Tried to withdraw, received an e-mail that I should upload ID and bank statements in the safe cashier point. However, the cashier site only has option to verify ID. Where am I supposed to upload the bank statements?
Ildrugoo username
My verification has been completed almost two weeks ago, yet nothing transferred yet. Where is my money, mod?
Two month ago, under the pretext of migrating to a new platform, players lost all rakeback progress, and the tickets in their accounts disappeared, even after the "migration", players who win tickets through satellites did not receive anything. The support always says that we will receive an answer as soon as possible, but 2 months have pased, and we in Romania have been robbed of tickets and rakeback.
I'm not the only one who suffered this, all the players in Romania suffered the same. Some of them even lost their accounts, even with money in them. Today in Romania, tomorrow it can happen in your country, so be careful!
Hello,
I have received a request for document verification, and one of the requirements is to provide the front and back copies of the card I’ve used to deposit within the last 6 months.
The problem is that my card is digital (A digital card is a virtual, electronic version of a traditional physical card, such as a credit card, debit card, or gift card. It exists only in digital form and can be stored in a mobile wallet or other digital platform)
I have already tried to explain this situation several times — by contacting You in DMs, on Reddit, sending emails to the support team, and leaving comments in the cashier section when submitting my documents. Unfortunately, NOONE of these attempts have resolved the issue, and I keep receiving the same request to provide scans of a physical card, which is impossible for me to do.
Could you please help me resolve this situation or advise on an acceptable alternative (for example, providing a bank statement for this card)?
Thank you very much for your time and understanding.
Best regards,
Username: VictimVIP
Dear 888 rep , im just curious how can someone register an account without screenname ?
Fyi , if I click on anyones name you can see a pop up with the stats and notes ,but somehow he is the only one by whom it dosent work , why ?
I feel like he found a glitch or something , can you look after this ? ( and by the way huds cant recognize him so he has a huge advatage in the games ...)
Dear 888 rep , im just curious how can someone register an account without screenname ?Fyi , if I click on anyones name you can see a pop up with the stats and notes ,but somehow he is the only one by whom it dosent work , why ?I feel like he found a glitch or something , can you look after this ? ( and by the way huds cant recognize him so he has a huge advatage in the games .
True God mode, when asked to verify themselves they send a blank picture, blank statement and pic of blank card and voila, successful verification. All of you others have been doing it wrong.
Hello,I have received a request for document verification, and one of the requirements is to provide the front and back copies of the card I’ve used to deposit within the last 6 months.The problem is that my card is digital (A digital card is a virtual, electronic version of a traditional physical card, such as a credit card, debit card, or gift card. It exists only in digital
Sent over for you.
Regards
is the site down?
can't login
Hello!
My account has been frozen for about a week now. I uploaded the documents through the cashier as requested, but I still haven’t received any response. Is there any way to speed up this process? username: urlovinarms
Thank you!
The account was unfrozen, but I didn’t receive any email about it, I found out by accident. However, the Luxon option for withdrawals disappeared, and I need help to get it back. Thank you!
Hi my nickname xattabbych88.
1.I can’t log in from the client on my computer, although I used to be able to log in through the website. Please fix this issue.
2. I kindly request a copy of the SWIFT message (MT103) for my transfer so that my bank can track it, as the funds have not yet been received since September 18.
Transfer details:
Transfer date: 18.09.2025
Amount and currency: 3,536.79 EUR
Transaction number / Reference ID: 866002696782
Please provide the SWIFT / MT103 document confirming the execution of the transfer, or alternatively, provide the Payment Reference / Trace ID that my bank can use to track it.
The account was unfrozen, but I didn’t receive any email about it, I found out by accident. However, the Luxon option for withdrawals disappeared, and I need help to get it back. Thank you!
Hi my nickname xattabbych88.1.I can’t log in from the client on my computer, although I used to be able to log in through the website. Please fix this issue.2. I kindly request a copy of the SWIFT message (MT103) for my transfer so that my bank can track it, as the funds have not yet been received since September 18.Transfer details:Transfer date: 18.09.2025Amount and currency
Sent over guys.
Regards
Hello , just following up on my case.
One week ago, I was told that my issue was passed on to the relevant team at 888, but I still haven’t received any update or confirmation since then.
It’s now been over two months since I started sending documents to verify my account and request the refund of my bankroll, and the process seems to be stuck.
Could you please check again with the team if there’s any progress?
Thanks a lot for your help — really appreciate it.
Benjamin GROS
Username on 888poker : BIG_BIN
The $50 and $200 freerolls are gone, the Fabulous Winner Spinner $500 is now the not so Fabulous Winner Spinner $200 freeroll and others have been slashed.
888 can you please post documents here to verify you are still a poker site. No spec of dust allowed and all info must be clearly visible.
Hello , just following up on my case.One week ago, I was told that my issue was passed on to the relevant team at 888, but I still haven’t received any update or confirmation since then.It’s now been over two months since I started sending documents to verify my account and request the refund of my bankroll, and the process seems to be stuck.Could you please check again with th
Sent over for you.
Regards
Support reply,
We’ve already informed the member about the documents needed to reopen the account, as requested by our specialized team. As for the member’s question, please note that under our User Agreement, we may request additional documents when necessary to verify and protect the account.
Thank you
Hello 888Rep!
here is the email I received:
These clauses of the agreement and how you interpret them may be vague... they are also null and void if they conflict with the law and the constitution!
Consult your regulators yourself...
regarding whether you have the right to collect such information?!
I've never encountered anything like this...not a single poker site ever requests a Skrill statement!
Regarding my financial transactions, financial standing and/or gaming activity - I understand this to mean transactions and finances directly related to 888poker...
Or do you think you can ask me for receipts for things I buy every day? Food, rent, entertainment expenses, and so on...
That doesn't concern you! There's no law requiring me to provide you with such information!
I've already sent you my Skrill statement! 888poker-related transactions are completely visible!
I don't understand what you want from me at all? Was it just yesterday that I registered?!
Look at my registration date? What specifically are you unhappy with, or what did I violate for you to engage in this outrage?
I will not show my Skrill balance to you or anyone else on principle! Although, no one else needs it!
You're the only ones curious enough to pick someone else's pocket...
I already complied with you and sent my Skrill statement... Yes, I hid my balance and transaction amounts with other merchants... And what kind of verification or confirmation does my Skrill balance serve?
And regarding the initial reason for blocking my account – you're lying! That's not true!
You blocked my account for no reason and were just looking for something to pick on!
Because you started requesting my Skrill statement about a month after my account was blocked!
Please don't try to interpret the rules as you please!
I ask you to consult with the regulators regarding such requests!
Because so far, this looks like manipulation! You're withholding funds and trying to force users to comply with any request you make!
My username : im44bet
Thank you for your attention!
The $50 and $200 freerolls are gone, the Fabulous Winner Spinner $500 is now the not so Fabulous Winner Spinner $200 freeroll and others have been slashed.
888 can you please post documents here to verify you are still a poker site. No spec of dust allowed and all info must be clearly visible.
Rep
Hello,
Missing Skrill deposit here. Which is your contact support email (sent to [email][email protected][/email], no replies)? SN fromeast
Hello 888Rep!here is the email I received: These clauses of the agreement and how you interpret them may be vague... they are also null and void if they conflict with the law and the constitution!Consult your regulators yourself...regarding whether you have the right to collect such information?!I've never encountered anything like this...not a single poker site ever requests
Hello,
Missing Skrill deposit here. Which is your contact support email (sent to [email][email protected][/email], no replies)? SN fromeast
Sent over to be checked for you guys.
Regards
Couple of suggestions I think may make software more user friendly, this auto logout thing happens too quick and why not have it like Stars where the tables you had open remain there?
I am not sure why 888 does this anyway tbh, on other sites I never get auto logged out and on one I can actually set the interval at when it happens. Either the others are not following regs or 888 is doing a one size fits all reg.
Hi 888rep!
Why it is not possible anymore to exchange all my gold tokens with one attempt ?
It is only allow to exchange 1000 tokens per 1 time. So i have to open/close 888club page every time and exchange 1000 tokens only.
For example, it is not possible anymore to put there 2845 and exchange it to 28.45 USD.
