Holdem Indicator, Tournament Indicator, Omaha Indicator, etc.

Ok, so here is a bit of a random tidbit. Over a year ago, I contacted support at Hold'em Indicator to find out why the free version would not work on play money games. I got no response. I tried again a few days ago under the same name but different email and still got no response. I tried again last night using a different email and fake name. I got a response this time. Therefore, I have concluded that I pissed him off somehow. However, in the response I was to provide them with a product ID number which I did. I got a reply to that with a license code which is good for 24 hours. This is odd behavior. I replied back to that saying that I was not asking for a free 24 your trial of the real money games but was asking why the product will not work with play money games as advertised. I can't wait to see what the response is to that but I doubt that I will be getting one.

So what is the deal with this guy? I notice from this thread that others have had issues with this guy. I just find this odd. It is advertised as free for play money but when I ask I get an irrelevant reply. Anyone else experience this same issues with him? Does he pretend not to understand what someone is asking to dodge the issue in question, or what?