Account Blocked and Funds Frozen on PokerStars [Resolved]

Hello dear community. My PokerStars nickname is o2o2winAA. I've been playing this platform all my life. This year I received, about the temporarily limited capabilities of my account. PokerStars support requested that I be allowed a request for additional verification of my account, which they requested in January of this year.
The request concerned basic information: personal data, employment data, place of work, sources of income, annual income, investments, sale of a business, sale of real estate, inheritance, gambling winnings. Also request information: for the specified amounts that I plan to spend in my account which they requested in January of this year.
The request concerned the following basic information: personal data, employment data, place of work, source of income, annual income, investments, sale of a business, sale of real estate, inheritance, gambling winnings. Also asking for information: to indicate the amount I plan to spend in my Stars Account per month and year, and whether I plan to deposit funds received from third parties into my Stars Account.
February, I sent documents to the support service for additional verification (the profile of my payment systems, visa cards, web money, and other personal documents), but I did not send the above information, because I did not know what to specify.
After that, on February 11, I received an email from PokerStars support with a temporary restriction imposed on the account until the verification was completed.
Until June 1 of this year, this security check of my account took place, during this time I sent information several times and answered questions on the above data. Although the proceedings took a long time, I appreciate and thank that the representatives of PokerStars never ignored my messages.

On June 1st of this year, I received an email from PokerStars Support with the following:
“Hello, Tanat!

Thank you for your letter.

Explain what exactly you do after being fired in 2021. How much do you receive per month? And also send new statements for 2023 where you will see what salary (income) you receive.

Once we receive this information, we will be able to process your request.

We will wait for your answer.

Sincerely,

Ivan
Anti-Fraud Department"

On June 1 this year, I answered questions in a letter that since the end of 2021 I have not officially worked anywhere, and the only main source of income for me was winnings from poker on the PokerStars platform. For this reason, I cannot provide them with any official data on my salary with seals and signatures. I also want to note that in a response letter, I asked if they needed data about my winnings from poker on the PokerStars platform, to which I received an answer that they themselves would contact me if they needed additional data from me.
Since June 2 of this year, to date, for two months now I have been writing to them weekly, but I receive the same answer: my request is being processed and I have to wait for updates. Support representatives, during this time, as always answered me, and did not ignore me, which I appreciate.
However, I suspect that this security check could have started due to frequent transfers of funds using the web money method. I was born and raised in Kazakhstan, I have lived here all my life. Unfortunately, there are not many methods for depositing and withdrawing funds. One of the convenient means of payment was a web money wallet, however, after Russian sanctions, the possibility of withdrawing from web money to a visa card was limited and only the withdrawal to the master card was left, and the withdrawal commission itself increased to 15%.
Due to the lack of withdrawal of funds from web money to a visa card, I began to make deposits from web money to PokerStars, and withdraw money from winnings to skrill and a visa card, and then made exchanges.

Enough time has passed, I have sent all the requested documents to the PokerStars support representatives and answered all the questions, what should I do in this situation? I really appreciate and love PokerStars. I've been playing there since 2015 and even after the temporary block I don't want to argue with them. However, I want to withdraw my money (about $4,000). Can anyone advise me how to proceed?
In addition, I would like to ask the management of PokerStars to look into my case. I would like to play at PokerStars again. I am not a rogue; If they tell me not to do something, I will obey. Is there a way to contact them directly?
Note. This message has been translated using translation software, so please be aware of any inaccuracies or errors.