Account blocked. Sedg89 $10K

Hello. My nickname is Sedg89 and Seeeeedg (P.S.es) - MTT Abi 20.

My PokerStars.com account and P.S.es. was blocked due to a “standard check” on 14/02/2023. Accounts in rooms have $10K. The reason is listed as "P2P transfers". The security service required proof of identity. Over the course of 7 months, I confirmed my identity many times in the ways that were required of me.

I am an active member of the poker community, a stock player, and P2P transfers are a common thing for me. In 10 years of playing in the room I have not received a single warning. There is also correspondence where I asked support about the conditions under which I can make P2P transfers. I asked to increase the transfer amount, for which I received approval.

It’s worth saying that there are no P2P transfers on P.S.es, but the account was also blocked. I asked to limit my P2P transfers and agreed to comply with all security requirements, but did not receive a positive response. Please unfreeze my account or return the remaining funds in your account.

I will note that I always played actively, did not use the room as a platform for exchanges, if exchanges are not desirable, then of course I will not do them

Best regards, Sergei.

P.S. This message was translated using a translation software, so please bear with any inaccuracies or errors.