no real money games or balance when I log on today wtf

After black Friday I found I could play at Pokersatrs and have been playing there off and on until now. Played a few weeks ago with no problem. Today I log on and find I can only find play money games and don't see my real money balance. I contact them via chat and am told I am not in a state that allows play and they say I have no balance. I'm thinking this person sees what I see and yup there is no balance. Anyone else expedience this and is there a way to get them to figure out how much money they own you and get them to cash you out?