[888poker] (ROW) Official Players' Thread

FYI,
Member was informed about account blocking on 28th of May - and the decision is final - they can revert to that email. Bankroll will not be released. - user agreement is located here - https://www.888poker.com/security-and-pr...

Regards

Has anyone received last weeks rakeback?

@ 888Rep is the rakeback promotion still active?

If you give me your user name I will ask them to check your account?

Regards

FYI, as you can see below, the first time I got that message was in September 2023, what I got the 28th of May was the same mail cause I tried to reach again for a re-evaluation of my case.

Again, at this point I lost hope but I advise everyone reading that this can happen to them and I assure you any process with the support is an absolute nightmare.
I'll keep posting from time to time for visibility.

"Response (06/09/2023 05.06 PM)
Dear Miguel,

We are contacting you from the 888poker operations team to inform you about the status of your gaming account with username "LukaModric10".

Thank you for your email.

Regarding your gaming account, your case has been reviewed again and the decision to stop your affiliation with our site still stands. This decision is final and has only been made after careful consideration of all factors involved.

The account will remain closed and no withdrawals will be made in this regard.

Please avoid opening more accounts as they will also be blocked and no deposits will be returned.

Thanks for your cooperation.

Sincerely,
The operations team
888poker"

Hi, havent received rakback for last week yet. Username bloffkatcs , can you double check it please? Thanks

it's getting checked now.

Regards

Got this today. Account is almost 10 years old.

Dear ******,

This is Poker Operations at 888poker and we are contacting you with regards to your account with username "*****".

As you may be aware we carry out security checks on all of our members at some point during their membership with us. During a security check on your account we have been alerted to suspicious activity indicating that the use of Artificial Intelligence may be involved.

The use of Artificial Intelligence is strictly against our User Agreement and will not be tolerated on our site and as a result your account has been suspended.

If you have any information which would assist with our investigation or if you feel that the decision to place restrictions on your account has been taken in error, please contact us so that we can clarify the situation.

Regards,
Poker Operations
888poker

888rep, any ideas ? Played 18k hands in 7 days. Can it be the reason ?

Just ask them what the issues are as they should tell you.

Regards

Can you please advice what wording should i use ? I understand that it is email from their bot, so i have carefully use wording in my reply

Hi 888 just wondering why it is now over a month (5th may) that I requested a small withdrawal of $350 from my account and it still hasn't been released? Brian Churchard Dublin ireland

*

Hi 888 just wondering how it is taken so long to release my withdrawal of only $350 it's over a month 5th May? You have asked for account verification you got it and acknowledged it sowhat is the holdup? Brian Churchard Dublin ireland poker account irishalfa14

what a joke site.
so i played last week a lot here and raked around 1200 usd. was waiting for rakeback but havent received and saw taht daily spins are disable as well.
I contacted live chat to find answers, and yes they decided to not offer me any bonus. Still fine but wy so sneeky? should say in advance or sen email or something. NOt after i paid a lot of rake!
thats seems a shitty policy.No communication, nice one!

After a thorough review, I regret to inform you that your account has been restricted from receiving bonuses 😔. This means that you are no longer eligible to participate in our promotions and receive any associated bonuses.

We want to keep things fair on our site with our services and offers. You may review our bonus policy 👉 here.

I know that this is not the news you're expecting to hear, but this was carefully reviewed and our decision is final.

Appreciate your understanding

This has been sorted for you.

Up the Dubs

@888rep

Good day,
My account frozen since 1 month and support told me.

"Thank you for contacting us and I hope that my email finds you well.

I'm really sorry for the inconvenienced this caused you. The account is under further review. For now we cannot provide any time frame and it will remain suspended until it reaches it’s conclusion.

Thank you for your patience during this time, it is much appreciated and we will endeavour to resolve this matter for you as soon as we possibly can.

Kind regards,

Kristian P.
Member Support Representative
www.888poker.com "

My account seeyourriver.

Could you please tell me the reason and why so long time need to wait?

Thank you.

Sent over to be checked for you.

Regards

FYI,

While we cannot expedite or interfere with the ongoing review, please convey to our member that their case is being handled with the utmost care and attention to detail.

As soon as the review is completed, we will promptly inform our member of the outcome. In the meantime, if there are any additional questions or concerns, please do not hesitate to let us know.

Kind regards,

Hello,

having trouble with account verification, who can I talk to to get that resolved?

Account name is matasb24.

Thank you in advance.

hello, 888rep, we have already communicated in private messages, but since there are still questions, I’ll try to describe it again, I play a lot of hands on your site, including a lot of games against regulars, without a weak player at the table, at some point I received a warning that I often use the sitout button, after which I began to pay more attention to when I use this button and eliminated situations so that I could sit out when there were more than three players at the table, including me, but I anyway, I received a second warning that I use the sitout button very often, and after some time the account was frozen for one month. After unfreezing the account, I was warned that if this situation happened again, the account could be blocked forever. What do you think, dear 888rep, I have the right to find out what kind of violations I am being punished for, I am 100% sure that I did not sit out when there were 4-5 players at the table, in this situation I cannot even continue to play, since I don’t understand what exactly I’m violating, you can help by telling me more precisely what exactly I violated, for example, “you were sitting at such and such a table in a sitout at such and such a time when the game was going on between the other three players,” I would like to count on your help and clarification of details, thanks in advance

i aksed them as you told, and got this:

This is Poker Operations at 888poker and we are contacting you with regards to your account with username “******”.

With regards to your account, this has been reviewed and the decision to discontinue your membership still stands.

This decision is final and has only been taken after careful consideration of all factors involved.

The account will remain blocked and any money in your bank roll will not be refunded and no cash outs will be paid.

Please refrain from opening any further accounts as these too will be blocked and no deposits returned.

Regards,
Poker Operations
888poker

no explanations at all. Just reply from the bot. I was playing 10 years at your site. I would like to know the reason at least. And guess, you will not return my bankroll, right ?

Sorry but the Operations are the boss so nothing more I can do.

Regards

I sent a reminder over for you.

Regards

Sent this over for you.

Regards

that answer hearts.

I don't quite understand what this means, do you think I can get answers to my questions?, since without getting answers to them, I won't be able to not violate, then not knowing what

Don't sitout (leave or play) and You problem will be solved!