[888poker] (ROW) Official Players' Thread

Sorry for the interruption.

Just so 888Rep knows, you're waiting for his official statement in answer to: "if its not stated in the rules is it legal to have hidden different odds for players based on if they are winners or losers on the site?"?

Hi, it's been two weeks and I still haven't received a response.

I sent a reminder for you.

Regards

I see a player who always plays with 100bb, meaning they also top down every time they exceed 100bb. Couldn’t find an option for this, am I missing something?

I have this but it only applies when Stack drops below 100bb. This player also adjusts when he goes above 100bb

^He does it manually. There is no such option as far as I'm aware.

seems you are talking about snap. Hellsreal is right. Players who don't want to play deep, just re-enters to snap pool when they have more then 100bb stack.

This is all I can get, below from management,

Odds vary between prizes depending on each table buy in and users activity

There are no detailed odds in any promotions and they may change from time to time

Regards

Hi 888poker,

I need urgent assistance regarding my 888poker account (username: paulinhoo00).

Earlier today, I received an email saying that a request to change the email address linked to my account had been received. However, I never made such a request, and now I’m unable to access my account.

It seems like someone may have gained unauthorized access and changed the email. I’ve already tried to contact support but haven’t received a reply yet.
This is extremely concerning, and I’d appreciate any help from the 888 team or anyone here who has gone through something similar.

Please let me know how to proceed to recover my account safely and prevent further issues.

Thanks in advance,
Paulo

What's with the lack of support on the 888 website? Nothing on there works - the only way I got help with my account [maybe] is by posting on Reddit? Very odd. Anyhow, I've sent a PM to you 888Rep - thanks.

Hi, I sent this over to be addressed for you.

Regards

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Hi, I sent this over to be addressed for you also.

Subject: 888poker - When "Support" Is Worse Than the Problem

Let's ask some uncomfortable questions:

1) Where is the actual customer support?
- A chatbot that doesn't recognize words like "lag" or "bug, " only offering "Want to make a deposit? Here's the link!"
- No email contact option
- Forum threads with identical complaints dating back to 2020

2) Does anyone actually maintain this client?
- Try playing 4+ tables: Your whole PC (including other clients like PokerStars) freezes like it's 2005
- Player tags self-destruct after 10 hands
- Documented issues for years, zero fixes

If they can't handle the basics (support + stability), what guarantees do we have about:
- Data security?
- Tournament integrity during crashes?
- Funds being truly "safe" when the client freezes mid-hand?

I'm not looking for quick fixes. I want to know:
✅ **Does an actual human still work there?**
✅ Has anyone ever seen 888 **actually fix** a longstanding bug?
✅ Is there any point using a client that treats players like unpaid beta testers?

"Like this post if you've experienced the same. Maybe we'll hit critical mass for a response."

Agree about customer support. They should return e-mail support. It is not normal that the ONLY WAY to solve a problem is 888rep here. Big thanks to him again. But this is not normal. What % of players knows about 888rep ? i would say 15% in best scenario. So other 85% of players will never solve their issues. All major poker sites still have email support. Yes, it costs more money then a useless bot, but 888 is a big company and they can afford it for sure.

I don't know about old bugs (i play about 6 months only). But this new lobby refresh bug makes me sad. It appeared like 3 updates ago and still not fixed. Every time when i start a session i can't just click "join to waiting list". I have to open every fkn full table and only then join to waiting list. This is terrible. And it has been reported here by several players. Still no fix :(

C4ss10p34, advice for better performance on your pc: Turn off all possible animation options(in 888 lobby settings) and your 888client will run much better. I play 6 cash tables + H2N on a pretty weak laptop, and everything is fine. Oh and 1 more: Try to backup your QuickNotes.json file every 1-2hr. Cause when you get disconnected QuickNotes.json file will have 0 bytes size :-) These are 2 critical bugs imho.

Hello 888rep,

I have a problem with the daily gems promotion. I played 9 daily gems tournaments in the $55-$109 range and 9 daily gems tournaments in the $22-$33 range last week but I'm missing both the $55 and the $22 Tickets. Normally they are granted automatically after the 9th tournament finishes, it whould be on 07.06.2025.

Can you please forward the query? Thanks in advance.

Hello 888rep, I have passed a full account and KYC verification, the last documents were reviewed for 3 months and on April 8, the account was unblocked.

After that, I encountered some problems, I ask for help in solving them, because contacting the live chat and support service did not help within a month. My account on 888 is land_seal

I will duplicate here the letter that I sent to [email][email protected][/email] on April 30, I received a response on May 5, a screenshot of the response:

As far as I understand, my request was assigned number 553735, but I have not received a response to my request for a month. A screenshot of the email and its text (if it is not visible from the image) from April 30 is below:

"Hello, my Support User ID: 832073169, nickname land_seal, I'll start from afar with the background, because it is important for understanding the problem.

My account was blocked for 5 months during the KYC verification, from November 8 to April 9. I sent the documents the next day after the request, November 9, they were reviewed for 2 months and on January 6 you requested some of them again. I sent them on January 9 and after 3 months of review, the verification was passed, the account was restored on April 9 and I was able to make deposits and continue playing.


After unblocking the account, I had 3 problems, I will describe each of them below in more detail with screenshots and documents.

1. Change of registration address.

During the blocking, I moved to another city. On April 22, I contacted the online chat with a request to change the address, attached a bank statement. The support operator said that the document is suitable, asked to reset the password, which I did and said that within 3 days the address will be changed (change.jpg). 8 days have passed, the address has not been changed. I ask to change it, my new address: Ukraine, postal code 03022, city Kyiv, street Vasylkivska, building 38, flat 186. To confirm the address, I am attaching several documents, suddenly one is not suitable for address verification:
- bank statement from April 30 (adr_bank.pdf)
- statement from Luxon from April 30 (Luxon USD statement.pdf)
- screenshot of my Luxon account page (adr_luxon.jpg)

2. Withdrawal limit.

Over the past 2 days, I have tried several times to withdraw $500, but each time a window popped up that I have reached the monthly withdrawal limit of $5000 and to increase the limit I need to go through ID verification, a screenshot of the message is attached (withdrawal.jpg). But 20 days ago (April 9) you completed the full verification of KYC, I passed the following verifications: Proof of address, Photo of Card (ending in 1329 and 9658), Proof of Ownership of Luxon Account, Source of Wealth. Before the account was blocked and unblocked, I did not have this limit, I withdrew more than $5000 per month several times. I contacted the online chat a few days ago, as a result, the operator asked for a photo of my passport or driver's license to increase the limit. I just tried to withdraw funds, but the limit has not been increased yet. I understand that perhaps not enough time has passed to consider the problem, but today is the last day of the month and tomorrow I will not be able to check. I sent a photo of my passport and driver's license in the online chat in one photo, perhaps they should have been photographed separately. Therefore, I am attaching a separate photo of the card ID from 2 sides and a passport (id_front.jpg, id_rear.jpg, passport.jpg). Please increase the withdrawal limit that was before the blocking.

3. Extra rakeback.

After unblocking, I stopped receiving extra rakeback for rake at regular cash game tables. I received extra rakeback every month for over a year, the last time I received $303 on November 4, a few days before the KYC verification request. I thought that the promotion had ended, but recently I learned from one of the players that he still receives extra rakeback for rake at regular cash game tables. Perhaps after blocking for 5 months, the promotions on my account were not automatically restored and they need to be connected manually. Participation in this promotion gave me additional motivation to play more to reach $1,000 in rake per week, I think it was a mutually beneficial promotion for us, now I have never made $1,000 in rake in a week when I thought it was over. I ask you to restore participation in the extra rakeback promotion on my account, I understand that this is a difficult question, so I ask you to pass it on to the head of the poker department for consideration. Also, if a positive decision is made, I will be very grateful for the payment of extra rakeback for the period from April 9 to the current date.

I apologize for my English and such a long letter, I tried to describe everything in as much detail as possible. If each issue needs to be sent in a separate email, please email me and I will create 3 separate requests.

I hope for your help and thank you for your work."

In short, there are 3 problems:

- during the five-month blocking, the registration address changed, I sent statements with the new address both in the chat and via email, but they still haven't changed it to a new one in a month.

- after unblocking, they set a basic limit of 5,000 per month for withdrawal of funds, as if this was a new account and I hadn't undergone a comprehensive check. In addition to poker, I play in your casino quite actively and at not small stakes, but this limit completely kills the desire to do this. I looked at the statistics, in May there were 16 days when I played in the casino, the total amount of bets was 180,000 per month, but I have long been running into the withdrawal limit, because I try not to keep more than 5k in the account, and I deposit and withdraw in case of a win in the casino. I ask you to return the previous limit of 30k per month, which was before the blocking, because all the necessary documents were checked before unblocking.

- I was excluded from the weekly extra rakeback in cash games at regular tables, I participated in this promotion for 1.5 years before the block for verification. I thought that the promotion ended during the 5-month verification, but a couple of players and my affiliate gipsyteam wrote that players are still receiving this rakeback. The affiliate also wrote that this is a common practice at 888, that after a block and forced long inactivity, they disable promotions and they need to be manually re-enabled through support. I ask you to return access to this promotion, since it is not my fault that I have not played for 5 months, such is the speed of checking the documents sent in support. Ideally, I ask you to return the rakeback for the time that I am trying to get back into the promotion, but this is secondary. I understand that this is a non-standard request, please forward it to the head of the poker department.

I hope for your help 888rep and thank you for your work.

Sent over to be checked for you guys.

Regards

Hello 888rep, I guess your colleagues forgot to add a second daily gems tournament in the $22-$33 range as a substitute for the today's 18:00 GMT tournament, that is 50% off and that's why not daily gems. Can you please forward my message? Maybe they can change one of the latter $22 tournaments to daily gems.

From support below,
Upon checking, the account was reopened on April 9th, 2025, and the withdrawal has already been approved and released from our end.
Could you please clarify the specific concern the member is experiencing?

Kind regards,

Sorry but I saw this too late.

Regards

Hello.
My support ID is 829143639.
I'm from Belarus and I've tried to withdraw my balance for 5 months. I have verification luxonpay account and scrill account.
These accounts have same telephone, email and address. I sent various documents such as a photocopy of the passport, utility bill for the past months, luxonpay screenshots.
However, the my 888 account has not been verified yet.
This is last support email:

I have no information after this message.
And why is my balance zero if I haven't received withdrawal?

I sent this over to be addressed for you.

Regards