BlackChipPoker dispute
Hey everyone,
I ran into a serious issue with Black Chip Poker’s Spin to Get In feature, and I’m hoping to get some advice or hear if anyone else has experienced this.
Over the weekend, I hit four separate three-of-a-kind results while playing Spin to Get In, which (according to their own rules) should have won me entries into these tournaments:
$10,000 guarantee tournament-11 buy in
$15,000 guarantee tournament-88 $buy in
$8 million guarantee tournament-2,500 buy in
Despite this, I never received my entries. Their rules clearly state that landing three of a kind guarantees a seat, and there is no mention of any additional conditions or system limitations.
I contacted support, and they reviewed my account. They said their system “did not register my win”, so they would not be crediting me. However:
I have screenshots and video proof showing that I landed three of a kind.
Their own policy says that if you don’t receive an entry, you should contact support (which I did).
The reels start on separate cards, making it impossible to “pre-set” a win.
I’ve asked them to show me any rule that justifies denying my entries, but they’ve now closed the matter and refuse to escalate further.
Has anyone else run into this issue? Should I escalate this to the Malta Gaming Authority (their likely regulator)? Any advice would be appreciated.
6 Replies
Where are the screen shots and video proof?
Is anyone really surprised that these fly by night apps scam people?
Yeah but if you want them held accountable you have to call them out. However the wpn has been around for over 20 years
12. GOVERNING LAW:
The Agreement and any matters relating hereto shall be governed by, and construed in accordance with the laws of Costa Rica and under the License issued under Curacao law International Processor Services, S.A. to offer services through www.blackchippoker.eu. Each party irrevocably agrees that the relevant courts of Costa Rica shall have exclusive jurisdiction in relation to any claim, dispute or difference between them concerning the Agreement and any matter arising hereunder. You and BCP irrevocably waive any right that either may have to object to an action being brought in those courts, or to claim that the action has been brought in an inconvenient forum, or that those courts do not have jurisdiction.
