Coinpoker's "100 per cent" March Rakeback IS THIS SITE TRUSTWORTHY?

Hi,

Thanks for the feedback. We don't block people for asking questions, unfortunately you posted pornographic images at us and made around 50+ posts in quick succession so X picked it up as spam-like activity and made them invisible to all platform users, the 'this post is unavailable' label.

Ambassadors were responding to you about something else prior to this as you can see here and would've continued to do so, but after that your posts became unavailable to see.

We've just responded to your other thread and we run our dedicated CoinPoker thread, many poker sites don't run threads on 2+2 or respond as much as we do on X.

Regarding the rakeback promotion we do specify that from March 16-31 it comes in the form of rewards

https://coinpoker.com/promotions/rakeback/

Coin Poker

100% Poker Rakeback on CoinPoker: Collect Daily Cashback

Another ambassador GazzyB has just posted that he's confident that players will be happy with the rakeback / rewards system we have planned for April and beyond which will be announced soon https://x.com/GazzyB1233/status/20288697...

Good to see Gazzyb talking about rake - who runs that Twitter account ?

Anyway …..
Let’s cut the bullshit.
I posted one image to highlight one of your ambassadors take on getting “shafted” — that’s it. One image. Not 50 porn posts, not spam. The moment my report and the Bobby DM screenshots started getting traction, suddenly half my threads became “this post is unavailable.” That’s not X spam detection. That’s convenient suppression the second the heat turned real. You know it, I know it.
The bigger issue is the ambassadors.
Bobby literally told me:
• “Literally has nothing to do with me bro”
• “Someone else runs my Twitter”
• “Us minions were not informed about the rake changes”
• Then called me annoying and blocked me.
Faraz jumped in and said there was “nothing wrong to begin with” even though your own official post admitted legacy code was being cleaned up. GazzyB is out here promising “everyone will be happy with the new rake system” while pushing his own code.
These guys are paid promoters with referral links. They hype “100% rakeback all month”, “play from anywhere”, “best site ever” when things are good. The second real questions come about misleading marketing, rake increases with zero transparency, or security concerns, they suddenly become “minions” with no information who can just disappear or block people.
They have zero authority and no binding agreement with any player. They can walk away tomorrow and leave the mess behind. That is not accountability. That is a shield.
The protective T&Cs are necessary — we all understand that. But for players to look past them and actually trust you, the public side has to be whiter than white. No blurred promos where you call something “100% rakeback for the full month” when half of it is fake redistribution. No mixed messages on VPN and UK players. No ambassadors softening or deflecting every time something uncomfortable comes up.
Right now it feels like the marketing is designed to get deposits and the T&Cs are the escape hatch for when you need to protect yourselves. That gap is exactly why trust is eroding even while traffic is at record highs from the current promo.
I’m still here because I like the product and I want CoinPoker to succeed long-term. But this pattern — ambassadors hyping hard and then ducking, official responses only coming after sustained pressure, no single named executive who can be held accountable — is damaging.
We need one public-facing senior person who speaks for the company with real authority and no referral code attached. Someone who can say “this is how it is” and actually stand behind it without the ambassadors having to run interference.
Fix the optics. Make the public communication match the reality 100% of the time. Only then will players be able to look at the protective T&Cs and believe they will never be used against us.
The trust gap is real and it’s growing. The ball is in your court.

You know there is a lot going on here - I really respected Charlie carrell but even he is out here making light of this for Coin https://youtube.com/shorts/FgRB-KI8oOQ?si=cz6IEI6fVtYOFzcK
And it seems deleting comments that seek to show why it matters

Here’s the short version - when you sign up at a site like Coin you accept their T+C’s and if you read them you will be breaking them no doubt within hrs - and their own marketing will effectively tell you to break them - “VPN Friendly” in the Marketing “VPN can lead to confiscation of funds” in T+c’s etc etc
So in this weird arrangement that everybody sort of understands and where you pretty much agree straight out the door that if they like you’ve just given them carte Blanche with no recourse to keep your money due to your guaranteed rule breaking, trust is paramount - and on that basis if they twist and lie “a bit” on the small stuff where does that line end ? This is my take on it but others can obviously make their own mind up

To expand on that and show exactly what I mean, here is a precise list of where their own marketing directly contradicts their current Terms & Conditions (March 2026 version). Everything below is copied from their live pages and posts as of today.
1. United Kingdom – Restricted Territory
T&Cs (Clause 1.3 & 3(m)):
“Restricted Territory includes… United Kingdom… Users located in or accessing the Platform from a Restricted Territory are not permitted… any attempt to bypass is a material breach… The Company reserves the right to suspend or terminate accounts and withhold or cancel balances.”
Marketing:
• Full page titled “Best Crypto & Bitcoin Casino in the UK 2026” (live on their site)
• “CoinPoker is also a popular choice among players looking for a trusted crypto casino in the UK.”
• Multiple X posts scheduling events at “4 PM UK TIME” and “09:00 UK Time”
• Job ad for “Customer Support Representative – Fully Remote (UK-Based Applicants Only)”
2. VPN Use
T&Cs (Clause 26.2(g)):
“Grounds for termination include… use of VPN/proxy masking to bypass restrictions.”
Marketing:
• Dedicated page “Best VPN Friendly Casino” – “We welcome VPN use and have designed our site to work well with VPNs… Play anonymously from any location in the world.”
• Official X replies: “Correct link, if you can’t access it try a VPN” (@CoinPoker_OFF)
3. No KYC / Anonymous
T&Cs (Clauses 6.1-6.5):
“The Company reserves the right at any time to verify your identity… may suspend your Account, restrict withdrawals or withhold funds… Failure to complete verification may result in Account closure and forfeiture of winnings.”
Marketing:
• Homepage: “You won’t have to go through any KYC verification.”
• “Best No KYC Casino” page: “No KYC, no verification, play anonymously.”
4. March 2026 100% Rakeback
Marketing (Feb 27 – March 3):
• Official headline: “100% Rakeback for the full month of March”
• @CoinPoker_OFF: “100% rakeback until March 31”
• bencb: “100% Rakeback for the full month of March!”
• YoH ViraL: “100% rakeback til the end of the month”
• BobbyJamesPoker: “No fluff, just 100% rakeback paid daily”
Actual T&Cs on the same promo page:
Stage 1 (2–15 March): direct 100%
Stage 2 (16–31 March): pooled redistribution with disclaimer “Players are not guaranteed to receive back 100% of their individually contributed rake during Stage 2” (buried at the bottom).
5. iOS “App”
Their official download guide (download.coinpoker.com) instructs users to install an enterprise configuration profile signed by National Oilwell Varco, Inc. (unrelated oil company). Apple rules state these certificates are only for internal employee use. Security researchers (Lookout, Jamf, Palo Alto Networks) flag this exact method as a known way to steal crypto on iOS.
6. Ambassador Accountability
They let ambassadors hype everything with referral codes, but when questions arise:
• Bobby: “Literally has nothing to do with me bro… Someone else runs my Twitter… Us minions were not informed… I’m not happy with the rake increases… [then blocks]”
• Faraz: “There wasn’t actually anything wrong to begin with” (softer than even the official post).
These guys have zero authority and no binding agreement with players. They can disappear tomorrow.
So yeah… that’s why the “trust is paramount” point matters so much. The T&Cs give them huge power, but the marketing keeps telling us to do the opposite of what the T&Cs say. When even the ambassadors start softening or dodging, it makes you wonder where the line actually is.
Happy for anyone to pick holes in this or show me where I’m wrong. I’m not anti-CoinPoker — I actually want the site to succeed. But this pattern is real and it’s damaging trust even while the current promo is bringing in record traffic.

Good job posting all this. Can clearly see that there's an issue

Final thought on all this
Look, we all know how this game works.
Every site like CoinPoker has heavy protective T&Cs — they have to. They need the legal cover in case regulators come knocking, in case someone tries to chargeback, or in case things go sideways. We accept that the moment we sign up. We know we’re technically breaking half the rules within the first hour because their own marketing tells us to (VPN friendly, play from anywhere, no KYC, etc.).
So the T&Cs are basically bullshit in practice — but we live with it because we have to trust them.
That trust only works if the site is whiter than white in everything they say publicly.
And that’s where CoinPoker is failing right now.
The clearest example is the March 100% rakeback promo. They marketed it everywhere as “100% rakeback for the full month”, “no one pays a cent”, ambassadors hyped it hard with codes… while the actual mechanics were only direct individual rakeback for the first two weeks and then pooled redistribution for the last two weeks with a buried disclaimer that “players are not guaranteed to receive back 100% of their contributed rake”.
That’s not a small wording issue. That’s deliberately creating an expectation and then delivering something different while hiding behind the fine print.
If they’re willing to twist and confuse us over something as visible as a flagship rakeback promo — something that should be the easiest thing in the world to be completely honest about — then what else are they capable of when it actually matters?
When a big winner wants to withdraw? When a regulatory letter arrives? When they need to protect themselves?
That’s why the protective T&Cs stop feeling like routine legal boilerplate and start feeling like a loaded gun pointed at the players.
I still like the site. I still want CoinPoker to succeed long-term. The product is good, the traffic is record high right now for a reason, and the current 100% rakeback (Stage 1) is genuinely strong.
But trust is the one thing you can’t fake forever. If the public messaging keeps blurring the line between hype and reality, eventually players will stop being willing to overlook the T&Cs — and that’s when the whole thing unravels.
They need to fix the optics. Be brutally honest in every promo, every ambassador post, every announcement. No more mixed messages. No more ambassadors softening or deflecting when questions get real.
Only then can we look at those protective T&Cs and believe they’ll never be used against us.
That’s my take. Others can make up their own minds.

There are statements going out regularly from our X and we then post them on 2+2 in our thread, we have just posted another.

One about the 100% rakeback promotion is here and another about rake caps above that https://x.com/CoinPoker_OFF/status/20289...

We have a Discord server as well where you can talk to staff in real time and players.

It's still hard to see some of your tweets unless directly visiting your feed (see the 'this post is unavailable part') but thanks for acknowledging this:

I appreciate the suggestion to contact them on Discord, but I already have a direct VIP contact inside CoinPoker and have been messaging them for the last couple of hours.
I asked straight up: “Who is the CEO?”
The response was basically “Haha I can guarantee you our CEO is legit and a really great one… I don’t think he has the time to get on Twitter but I will definitely share your feedback with him!”
When I pushed for the actual name they said “It’s not my place to drop names, I am sure you understand.”
So even an internal VIP contact who is actively communicating with players refuses to name the CEO.
This is the core problem I’ve been talking about in this thread.
Ambassadors hype the site with referral codes and then say “I’m just a minion, someone else runs my Twitter” when questions get real.
Now the internal contact won’t name the person in charge either.
We need one named executive — the actual CEO or decision-maker — who speaks for the company with real authority and can be held accountable.
History shows exactly why this matters. When ambassadors or public faces front for a site and then get burned, the site hides behind the T&Cs and the ambassadors just disappear:
• Phil Hellmuth was the face of Ultimate Bet (“Ultimate Bet Army”) and defended the site publicly — then the superuser cheating scandal exploded and his credibility took a permanent hit.
• Howard Lederer and Chris Ferguson were the public faces and part-owners of Full Tilt Poker, swearing on camera that player funds were “100% safe” — Black Friday hit, $390 million vanished, and both became pariahs in the community.
• Nacho Barbero defended ACR during the RTA cheating controversy, posted with solvers visible, and was dropped as ambassador shortly after.
• We’ve seen the same thing with various other sites over the years — the hype men promote hard with codes and “this is the best site ever” talk, then when the heat comes they say “not my department” and walk away.
Every single time, the players left holding the bag look at the T&Cs and realise the protective clauses were always there as an escape hatch.
I still like CoinPoker and I still want it to succeed. The current traffic and the real Stage 1 rakeback are strong. But this continued anonymity and dodging is exactly why the trust gap exists and keeps growing.
So I’ll ask publicly, nicely, and one more time:
Who is the CEO of CoinPoker?

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https://anjouangaming.com/dispute-terms-...

tldr,
1. General Principles
All disputes must be handled directly between the player and the Operator
Anjouan Gaming does not mediate, arbitrate, adjudicate, investigate, or decide disputes
Operators bear full responsibility for complaints handling
Independent Alternative Dispute Resolution (ADR) is the mandatory escalation mechanism
Anjouan Gaming’s role is limited to regulatory supervision and enforcement

2. Operator-First Complaint Requirement
Initial Handling by Operators
All player complaints — including but not limited to deposits, withdrawals, account restrictions, delays, bonus disputes, or technical issues — must first be submitted directly to the Operator.

Complaints must be submitted using the complaint form embedded within the Operator’s interactive site seal validation page.

Complaints submitted through any other channel are invalid and will not be considered.

3. Mandatory 30-Day Resolution Period
Operators are required to:

Acknowledge complaints promptly
Investigate complaints in good faith
Make reasonable efforts to resolve complaints within thirty (30) calendar days from receipt
Complaints escalated before the expiry of the 30-day period are considered premature and non-compliant.

4. Scope Limitations and Invalid Claims
The following claims fall outside the scope of the Anjouan Internet Gaming Licence and will not be considered:

Claims involving players located in excluded, prohibited or restricted territories
Claims relating to activities not covered by the gaming licence, including but not limited to:
Marketplaces
Non-gaming products or services
NFTs
Third-party commercial arrangements
Claims unrelated to licensed gaming activity
5. Escalation to Alternative Dispute Resolution (ADR)
Mandatory ADR Participation
If a complaint is not resolved within the 30-day resolution period, the player may escalate the dispute to an independent Alternative Dispute Resolution (ADR) provider.

All Anjouan-licensed Operators are required to:

Designate at least one approved ADR provider
Participate fully and in good faith in ADR proceedings
Comply with ADR rules and procedures
Bear the costs of the ADR proceedings
ADR represents the sole dispute escalation mechanism under the Anjouan Gaming regulatory framework.

6. Time Limits for Complaints and ADR
Operators must ensure that their Terms of Service include reasonable complaint time limits, including:

Game outcome disputes:
Players must submit complaints within fourteen (14) calendar days of the relevant gaming session.
Account-related disputes (including payments, suspensions, bonuses):
Complaints must be submitted within thirty (30) calendar days of the relevant session or event.
ADR escalation must be initiated in accordance with the ADR provider’s published time limits.

There you go - most people on coin are playing from restricted territories so the licence means nothing if you have a problem - you’ve got to trust the people behind it (whoever they are) implicitly - which is why they shouldn’t play fast and loose on the marketing spiel

4. Scope Limitations and Invalid Claims
The following claims fall outside the scope of the Anjouan Internet Gaming Licence and will not be considered:

Claims involving players located in excluded, prohibited or restricted territories

Yes it’s regulated by some little island authority which frankly means very little.

Yes you play at your own risk.

Fair play from the operator and trust are the two main ingredients we need as players.

With a risk based approach to KYC and AML and the open disregard to ignoring their own KYC policy means we need 100% trust.

Otherwise we win the risk of the operator using T&C’s against us.