[888poker] (ROW) Official Players' Thread

Mail them again please

Regards

From support below,

Just to let you know, there was a short pause on the freeroll for two days, but it's now back up and running. You can inform the player that everything is back to normal.

Thanks for your understanding, and apologies for the trouble this may have caused.

Kind regards,

This should be ok.

Regards

Hello 888Rep!
For more than two weeks my account has been limited and is under review... History and essence of the problem:
I was asked for documents, and I provided them... after that I received several letters from 888poker confirming my documents... after which every Monday I received letters in the mail asking for the same documents... I contacted the 888 live chat to find out why I was receiving these letters, because I had already provided the documents... they answered that my documents had already been accepted and confirmed, saying that I could ignore this request, since my documents were in order... I thought, well, maybe the bot sends these emails automatically to everyone without distinction... since my documents were accepted and approved, then everything is ok, I thought... after some time I received a letter from 888poker that my account was blocked because I had not provided documents within 30 days from the moment of their first request... I contacted the live chat and even provided them with screenshots with emails from 888poker confirming the requested documents... they told me that they would pass this on to the appropriate department and contact me by mail... after about a week without receiving an answer, I sent documents and screenshots with confirmation of previously sent documents by mail, having responded to the email about blocking my account... a couple of days later I received a response that the documents were accepted and would be reviewed... after which about another week passed without a response... several times I contacted the live chat, but as I understand it they do not decide anything and simply inform me that my account is under review... a couple of days ago I uploaded documents through the lobby cashier, although I cannot log into my account in the usual way, only through the link to upload documents... I thought that perhaps by uploading documents through the cashier, someone would respond in the proper way and I would receive a clear response from 888poker... today I received a response from the 888poker operating system, it was written that the documents were successfully processed and so on... but I still cannot log into my account... I cannot understand what is even happening?! it feels like no one is dealing with this issue... I hope that you can somehow help resolve this situation!
My username : im44bet
Thank you!

Hell yeah! Thanks!

I sent this over to be checked for you.

Regards

Hi 888rep,

There is a weird issue with Freeplay. When i am entering the game with my freeplay and trying to make a spin (with minimum bet 0.30) - it shows this:

How can i solve this ?
Thanks.
Support ID: 829159524

You have to bet $0.00 obv

nice joke, bro! You have to work at stand-up ♥

Üdv
Legendaryss1987 a nickneveken játszom a 888 pokeren a hitelesítés mintha be****ott volna. Nem enged kifizetni és nem enged további dokumentumot feltölteni. Fel van töltve 2 dokumentum amit el is fogadott a support és ennyi. Mivel Magyarországról játszom azt szeretném kérdezni bármi kifizetéssel kapcsolatos korlátozás van e Magyarországra nézve. Válaszait előre is köszönöm.

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Edit/MH: Google translation of Hungarian:

Hello
Legendaryss1987 I play under nicknames on 888 poker, the authentication seems to be ****ed up. It doesn't let me pay and doesn't let me upload additional documents. I uploaded 2 documents that were accepted by support and that's it. Since I play from Hungary, I would like to ask if there are any withdrawal restrictions for Hungary. Thank you in advance for your answers.

Sent over for you.

Regards

Sorry but we can't find user name Legendaryss1987

Regards

I got email bounce backs. Please please can you give me an appropriate email address to correspond with. I can't believe how difficult this is. This has dragged for almost 2 months now and I'm not going to let this go. I'm now exploring how I have to escalate this.

Hello, I am turning to you again for help, thanks to you, the support service contacted me, but they still did not answer my question.

It's been 2 months, no answer. Why was my account blocked? Is there a chance to withdraw funds?

Nickname in the game fenix_

Thank you!

Here's a link to contact support,
https://help.888.com/hc/en-gb/articles/2...
I also sent it over again.
Regards

Sent over for you.

Regards

Hello,

I received a challenge that I should bet $25 on roulette or slots to get a freeroll ticket. I have just bet more than $25, but I received no ticket nor the challenge is completed. Live support says I should wait for 72 hours and doesn't know why the challenge is not completed. The tournament takes place on 29.07.2025. Could your colleagues please grant me a ticket manually?

A week has passed. I still haven't received my withdrawal. Today I played several tournaments, after which I can't log into my account "Your account has been temporarily disabled". I didn't receive any notification or any explanation by email.
In addition, during the week I tried to find out the reason for the delay in the cashout from the online support, but apart from the standard answer that they would forward my request to the appropriate department, I didn't get anything. And they once again asked me to send them documents. And all this after they confirmed to me 5 times that my documents were accepted and everything was fine.
I have been playing poker for over 10 years. During this period, I have played in all available poker rooms in my country. And I have never had any problems with deposits, cashouts or verification. The maximum withdrawal period did not exceed 7 business days. Now I can't withdraw funds for over a month.
The issue isn't even with the cashout itself, but with the regular player. Incompetence, lack of communication or any help from the support service.

Need a poker user name please?

Sent this over for you.

Regards

pm'ed.

Since the casino challenge freeroll tournament takes place tomorrow at 18:00 GMT the issue is very urgent now.

Sent over for you.

Regards

Does anyone have issues withdrawing with 888poker due to them not allowing you to withdraw using your main deposit and withdraw method? I use neteller and previously used skrill. I withdrew by neteller and the funds were not credited to my account and I was told I can't use neteller as a withdrawal method anymore. The only option they offer me is wire transfer. The issue is nobody where I'm at is going to withdraw by wire transfer due to the currency exchange fees and all that.

Does anyone here only withdraw by neteller and skrill but was told they can't withdraw by those methods anymore? If so, what method did you use or did they eventually allow you to withdraw by it?

Hello 888rep. I received a following e-mail. It doesn't say anything new. The question ist WHY did it expire. I bet in Roulette much more than $25 before it expire (you can clearly see it in my last screenshot provided, the challenge was active in the time I already played roulette.

I hope your colleagues can sort it out at time...

LegendarySS a nicknevem és bÃ*zom a 888 pókerben hogy ez a kifizetési azonosÃ*tás hamarosan megoldódik mivel 2 dokumentumot feltöltve le van ****va a rendszer ennyi. A segÃ*tségeteket elore is köszönöm szépen.

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Edit/MH: Google translation from Hungarian:

LegendarySS is my nickname and I hope that this payment identification issue at 888 Poker will be resolved soon because the system is down after uploading 2 documents. Thank you in advance for your help.