[888poker] (ROW) Official Players' Thread

Sent over again for you guys.

Regards

The answers are getting worse... The next support member thinks that I have received a ticket specially for the ticket starting on 29.07.25 at 18:00 but it unfortunately already expired before the tournament started... No I didn't receive it and that is exactly the reason I had contact with live support and am writing for the 3rd time now...

Hi, I put in a withdrawal request on 22/07. Received an email the next day saying that it had failed and to contact [email][email protected][/email] which I did. I am yet to receive a reply nor has the money been credited back in to my account.

Any help would be much appreciated. Thanks
Edit: Sn is skerrigan96

Hi 888Rep,

I've been trying desperately to get in touch with customer support since last November, since 888 is still holding some of my funds after 888 left / was forced to leave the Dutch market.

I sent 5 emails, with some promises back that my emails would be forwarded to the relevant department, only to never hear about it again... could you look into this? My username is the same as it is here. The last reply I received was Feb 7, where I think my emails received the follow-up number 318600, at least that was in the subject header... but no responses anymore after that, despite multiple emails from my side.

Thank you!

Sent over for you guys.

Regards

Support are unable to find your account with the user name you supplied so can yo please confirm?

I'm unable to register any games from Germany.."there seems to be a technical issue with the regulatory system,please try again later" anyone else getting this?

Hi 888Rep,

I can confirm this is the right username. I have it in writing from 888 that I reset my account password on the date 19 Nov 2024, right before sending my first email to support, and that email lists my name, username and email as having had a successful password reset.

Please let me know if you need anything else from me.

Thanks!

Best,
Bart

You will need to post your user name please?

BarracudaNL

I don't know why they can't find you but thanks for confirming.

Regards

Can I help with that by sending more personal details? Forwarding / screenshotting some emails that confirm my username?

You can give me your email in a private message if you want?

I would like that! It seems that the private messaging function is disabled for me for now though, because my forum account is new. Is there an email address I can send it to? Or maybe it gets enabled if you could message me first? Thanks!

I also can't message you but as far as I know when you make about 10 posts you will be able to.

Regards

Thanks! Got it up to 10 posts but no luck yet. Maybe some time needs to pass first or maybe there are some other requirements. I'll get back to you when I can.

Good afternoon, I wrote to customer support several times over the course of three months, and my account was blocked. Customer support says that my account is under review, but they did not specify any time frame for the review. I wrote to ask for clarification, but customer support stopped responding to me altogether. Please help me unblock my account, as there have been no violations and no requests for documents, etc. My username on 888 Poker is "Setone1" and my email address is "****"

Ok, cheers

Sent this over for you.

Regards

Thank you very much for your prompt response to my email. I sent you everything you requested and provided explanations. I hope this won't take too long, as poker is my only source of income, and 888 Poker has always been and will remain a priority for me in my poker career and my favorite hobby.

Helló 888relp
LegendarySS a becenevem, és remélem, hogy a 888 Poker fizetésazonosÃ*tási problémája hamarosan megoldódik, mert a rendszer 2 dokumentum feltöltése után leállt. Elore is köszönöm a segÃ*tséget

*

Edit/MH: Google's translation from Hungarian:

Hello 888relp
My nickname is LegendarySS and I hope that the 888 Poker payment authentication issue will be resolved soon because the system crashed after uploading 2 documents. Thanks in advance for your help

No response via that link either and no other email correspondence. I've escalated this and made a formal complaint to 888holdings. My next step will be to escalate this to IBAS.

They replied that will forward my issue to the relevant department, who will reply within 72 hours. Now its 7 days gone and no reply.
I made a test deposit to get 1 more freeplay and got the same error again.

Please assist,
thanks

I sent this over again.

Regards

Thanks for this. Unfortunately still havent gotten a reply or any update on the withdrawal. Its been two weeks now and the money hasn't been sent or put back in to my account.

Hello 888Rep!
I received this email on 25 July 2025...

I still haven't received a response!
My username : im44bet
Thank you!