[888poker] (ROW) Official Players' Thread

I resent this back over to them for you.

Regards

My username : im44bet

I sent this over for you.

Regards

Yesterday I was able to log in to my account and play a session. Today when I try to log in I get the text your account has been temporarily disabled. I haven't received any email from them. What the hell is going on with 888poker?

Poker screenname dontcra1

I sent this over for you.

Regards

Up

Now they sent this same email as before.
We're nearly done verifying your account. We just need a copy of your Trustly**6208

Help us complete these checks by simply sending your:

- A screenshot of the whole page of the 'Personal info' page, when logged into your account. The URL of the page must be visible.

I canceled that Trustly withdrawal yesterday when I was able to log into my account. I would be happy to send a screenshot of that if Trustly had a page where I can log in.

"In essence, Trustly acts as a secure bridge between a user's bank account and online merchants, facilitating direct bank transfers for payments"

Does 888poker have an email address where I can send a message while my account is locked? Or can you forward this message to someone who won't just spam the same email back to me?

Nickname dontcra1

Hello 888Rep!
As always, thank you for your quick response!

here is the email i received:

1. Account Restriction and Document Verification

This question remains open and on your conscience!
if my previous post was not enough for you to understand the whole situation... I don't know how else to explain it to you... ask the employee of your company who blocked my account, for what specific reason this was done?!
I can advise you to study all the correspondence by email, in the live chat and also reread all my posts on the forum...

2. Skrill Account Statement Request

here is a screenshot from Section 4 of your User Agreement:

Please carefully study the terms of the agreement!
in my previous message to you, I described everything to you in detail...

here is a screenshot of an excerpt from my previous post:

The essence is approximately the same as in the terms of the agreement!

further...

My account is blocked and making a deposit now is not a priority for me!
First of all, I want to make sure that I am dealing with a poker room that complies with the terms of its agreement and the law! and also does not block the accounts of its users without reason!

I agree that you have the right to limit the deposit amount for me! please, if you do this, then let me know the details of this!
As soon as I have a need to make a deposit of a larger amount than the one you limit my account to, I will voluntarily provide you with a statement!
But for now, I ask you to comply with the law and the terms of the agreement! and restore my account, which you blocked without reason!

I hope that you will really study the whole situation well and make the best possible decision!
My username : im44bet
Thanks for your attention!

Sent back to them for you guys.

Regards

Hello,
Ive been in correspondence with your support over mail. I reside in a country 888 withdrew from a couple of years ago, and have been trying to get a report of my account history: "deposit, withdrawals, transactions on the site." Ive been sent 2 documents, one is 4325 pages long and seems to be hand histories in a somewhat cryptic format, the other simply shows all my deposits and withdrawals. So im missing all my mtts registrations and wins, i need this info for documentation. I dont have access to live chat, and the specialized team responding to my emails seem satisfied with the information provided. How do i proceed here? Is there a way for u to escalate this?

SN: Ojfever.

You will have to provide your poker SN, per OP of this thread.

I have been playing regularly at 888 for +/- 10 years. I passed verification a long time ago, but recently I was asked to do it again.
After sending all the necessary documents, today I received a letter asking me to send all the documents again.
As I saw from the reviews of people on the official 888 page on Reddit, this problem has arisen not only for me.

I can send you screenshots in private messages so that you can explain to me in detail what is wrong with them, because they meet absolutely all the conditions that were required of me in the letter.

You will have to provide your poker SN, per OP of this thread.

sorry, what does "poker SN" mean? OP = operator?..

Is there any reason as to why it takes so long to update something as simple as the account's home address? I contacted you over a week ago now and sent in proof of address in different formats and still haven't received any reply. Given the numerous horror stories posted by people related to addresses not matching or not being updated or whatever, it would be ideal if this could be handled more swiftly. I contacted Stars with the same request, and they updated my address within a couple of hours. Why is it this way?

888Rep Hello again!

I ask you to forward my previous post to more qualified employees!
as the answer I received clearly does not correspond to the logical development of this situation...

here is the email I just received:

I don't see the point in responding to such ultimatum and meaningless messages!
this is the answer of an 888poker employee who clearly did not delve into the essence of what was happening!

I also want to add a few questions related to the Skrill statement:

For a better understanding of the situation, please explain what a full Skrill statement means in your understanding?
Do you need transactions related only to 888poker?
Or do you want to receive absolutely all transactions?
Amounts of funds and names of poker sites to which I made deposits and withdrawals?
Please clarify what exactly you want to receive under the request for a full Skrill statement?!

I hope for a reasoned answer and a quick resolution of this situation!
My username : im44bet
Thank you!

original poster

screenname, nickname

upd.
888nick same as on 2+2 KatamaranUA

USER: SEASONS8

It has become a nightmare to withdraw. I've been registered and have verified my identity for over 10 years. I've made a lot of withdrawals and deposits, and now, all of a sudden, they're blocking my account and won't process a $1,500 withdrawal, it’s totally illogical, I don't know what financial problems they're going through. Two years ago they did the same thing to me and everything went in my favor because I have everything in order. Although they made me waste a lot of time and gave absurd answers for a couple of weeks, at least support answered at that time. Now it seems as if the support department has disappeared.

I've already sent the documentation to prove that the payment methods belong to me, plus other documents I'd previously sent. They keep sending automated messages asking me to upload the same documents to the site. There's no way to contact them or get personalized attention. With this dishonest and scammy behavior, I understand why they've lost so many people, or worse, I don't want to think that they are blocking accounts until they take the profits and declare bankruptcy, I've seen too many similar cases lately. There are sites like Betano or Pokerstars that don't use these types of tricks. I'm very disappointed, I want my money.

Of the $1,500 I want to withdraw, around $800 are deposits from my cards. They process the deposits without any security filters, very convenient for them.

I've been asking for someone to contact me for a week, even sending videos of my bank applications and screenshots of wallets to show all the data of the digital cards with which I made the last deposits, because according to them, the account statements that the bank sends me are not designed as they want, as if the bank followed 888poker's schemes to issue its account statements.

I have sent around 30 files with my complete data, screenshot videos logging into the bank app and around 10 emails without a response.

The instructions they provide for live chat do not end in any live chat, but rather in a FAQ page or at most a field to send a message that is never answered.

Case 881889 - 888 ROW

888 Rep I private messaged you please get back to me when you read this or my private message.

Hi, I'm Hudson, a player at 888poker. I requested a withdrawal a week ago. It was confirmed, but two days later, I started receiving emails requesting information to confirm my bank account. I understood it, but now there's a big problem. Even though I received an email saying the information was accepted, I'm receiving emails requesting the same information, but using different wording. I'm available to resolve this simply and easily. If you need a video call, I'll leave photos of the emails I received below. User: LealdeDeus Support ID: 845058969 Let's resolve this simply and quickly. It's not rational for you to keep requesting the same documents but using different wording, even though you yourself are saying in the email that the documents you sent were accepted.

This is the third time I've been denied verification.
I've been playing onlinepoker for 15+ years. I've been verified dozens of times during this time, and I see that for reasons unknown to me 888 doesn't want to re-verify my account (as I said in one of previous message I've been registered for +/- 10 years and have a level of 450+ on 888).
I'll send the necessary documents for the fourth time, but I have a question: can the support service withdraw all my funds to the linked Luxon ewallet?
At the moment I have an unconfirmed withdrawal of $1060, and there is also $2039.64 left in the account.

888alias: KatamaranUA

I have added my SN, could i get a reply? Ive also sent another email to 888 in the interim but no reply.

Hi all,
I haver sent everything over to be checked for you all.
Regards

Hi 888 rep,

Today my software has been trying to update but after the downloads etc. are complete, it keeps coming up with an extraction error!

0x000d8cc9 unable to extract resources - please contact support. It gives a link but obviously the link is to the AI support with no answers to this problem, and no way of contacting a human customer services person.

Is this a problem with the new download? is the bug going to be fixed?

Many thanks,

Andy