[888poker] (ROW) Official Players' Thread

Sent over for you guys.

Regards

Hello again 888rep!
I hope you can help resolve this situation...
I'll get to the details:
I provided all the documents I requested!

Then my account was blocked, allegedly because I did not provide documents!
further, I fully described the situation both on the forum and in emails for 888poker...
after which I sent documents several more times!

but every time it's like I'm texting a new support worker who is completely unaware of the situation...

Here is the email I received today:

They answer with general phrases, without delving into the essence, at the same time they sent the same requests for documents..
this time they already need a Skrill statement for 3 months...
I don’t understand if this is a mistake or 888 support doesn’t understand that it can’t ask for whatever it wants... what’s the point of this statement anyway? I’ve already confirmed Skrill by sending a screenshot, which was the request!
not a single poker room asks for something like this! since this is everyone’s personal business, what amounts each user operates with, where they deposit, and so on!
the maximum I could do is take screenshots of deposits and withdrawals on 888poker... but to be honest I don’t understand why this is even necessary?!
888rep please, if possible, a brief comment on what’s going on and what to do in this situation? since this has been going on for a long time!
Thank you!

I sent this over for you.

Regards

Hello. I moved from Ukraine to Poland because of the war, but I really like playing with you. Tell me please, is it possible to play with you from Poland? Or can I log into the client with a Ukrainian VPN and then turn it off and play? I will wait for an answer. Thank you

Poker user name please?

Hi 888rep,

still not result :( Again same copy+paste message from support about "forwarding to the relevant team". And nothing is happening in 3 weeks.

Maybe you can forward this not to the standard support, but to the guys who really can check it out ? I am not the only user with this issue.

Sent over a reminder for you.
I send it over to some of the top bosses.

Regards

Sht.St

Sent over for you.

Thanks

Thank you very much, I received the message by email as I understand thanks to you, but I encountered another problem and I do not quite understand whether it can be solved. I responded to the email from which I received the message. Just in case, I will duplicate it here

From support,

Please note that we no longer operate in Poland, and therefore, players located in this region are unable to access our services in accordance with our licensing regulations. Additionally, we strongly advise against the use of any VPN or similar tools to bypass these restrictions, as doing so may violate our Terms and Conditions.

Using a VPN may also interfere with proper connection to our servers, potentially affecting gameplay, transaction processing, and account security. For the best gaming experience and to remain in compliance with our policies, players should access our site only from countries where we are licensed to operate.

Thank you for your understanding and cooperation.

Kind regards,

Hello, I have this situation. In January, I won money and put it up for withdrawal. After which my account was blocked and they asked for documents. I sent the documents, but the address did not match the one indicated in the account, since I moved within the country and forgot to change it. I reported this. Several times during this time, they told me that they did not accept the documents because the address did not match and asked me to explain why. And I repeatedly explained that I moved and forgot to change it. The last time in July, they asked me again why the address did not match and again I answered, after which they said that the documents were under consideration. After which I wrote 3 times asking when the documents would be checked, to which I was told that I needed to wait. This has been going on for more than 6 months. At first, technical support did not answer me at all, I wrote dozens of messages to all possible emails. Then I wrote on Reddit on the official page and they answered me in private messages. As a result, this situation continues and I still cannot withdraw my money. On Reddit, they tell me that the documents are under consideration and I need to wait, but days, weeks and months pass and nothing changes.

Hi, I made a withdrawal with trustly and they asked me for documents and they were approved. Then they asked me for a screenshot of the Trustly personal info page. Trustly doesn't have any website where I can log in because it's not an online wallet. My account has been frozen and I can't access the live chat. What should I do?
I've been playing at 888poker for 10 years without any problems and withdrawals have worked normally.

poker username dontcra1

Hi,

Are there any seat hopping rules?
I see players leaving and immediately re-joining the table in a different seat so they have a better position on the recreational.

Is this allowed?

Sent this over for you.

Regards

No rules against this.

Regards

You will to give me some ID like a poker user name for instance?

Hello 888Rep!
I received this email on August 8, 2025...

I immediately responded to it in great detail...

I still haven't received an answer! So I'll try to post my answer here on the forum:

I received an email, but basically I didn't hear anything new!

Why can't I get an answer to the reason why my account was blocked, since my documents were accepted and approved?

Next: regarding the Skrill account statement

The email states that this is due to security and verification protocols...
Please clarify in what specific cases these protocols apply?
Security protocols are needed to ensure security in some form...
I have already confirmed my Skrill account by sending you a screenshot of the main page with personal data!
And now you are essentially asking me to provide you with my financial history for a certain period of time!
It's not just a matter of confidentiality, but also that you do not have the authority to make such requests, no matter how you try to present it!

What is the purpose of this request and as confirmation of what?
What is your purpose in finding out my personal financial history?

Do you ask all your users to provide something like this?
For each person there is Personal financial security!

The question arises about the necessity and legality of such requests?

888support I ask you to take a responsible approach to the performance of your work, and make requests for any documents only in accordance with the law and the points of the rules of the agreement!
I want to receive a detailed and clear answer to each question I ask!
As a user of 888poker, I want support to help resolve any problems, especially when there are no problems and the account was limited for no reason...

I really hope that you will help resolve this situation!
Thank you for your attention!

My username is MuyB1en.

I sent this over for you.

Regards

Also sent this over for you.

Regards

They told me again that they did not accept my documents because the address does not match and asked me to explain why. I have been explaining to them every time for more than 6 months now. I sincerely hope that you can help me figure this out.

Hello 888Rep!
thank you for the quick response!
here is the email I received:

I will also answer here on the forum, since email responses at least make you wait a long time or remain unanswered...

1. Account Restriction and Document Verification
I have described the situation in full several times, but you probably didn't take this into account when you wrote me this email... well, I'll tell you again in brief...

"I received a request to provide documents, and I provided them... after which I received several emails from 888poker confirming my documents... then, every Monday, I received emails asking me to provide the same documents... I contacted 888 live chat to find out why I was receiving these emails, since I had already provided documents... they replied that my documents had already been accepted and confirmed, told me to ignore these requests, since my documents were in order... I thought, well, maybe the bot automatically sends these emails to everyone indiscriminately... since my documents were accepted and approved, then everything is in order, I thought... after some time, I received an email from 888poker that my account was blocked, since I had not provided documents within 30 days of their first request..."

this is the email I received that moment:

Based on the fact that you accepted and approved the documents, it follows that I have already provided you with the documents... so please do not come up with any checks along the way... since you clearly limited my account not for verification, but by mistake... or it all just looks that way from my side and you have your own reasons for it... if you really want to act within the rules of the agreement and fairness, exactly as you described your approach in the previous email, then first restore my account, which you limited without reason...

2. Skrill Account Statement Request
Please name a specific clause from the terms of the agreement, according to which I am obliged to provide you with my personal financial history?
If you insist on this request and believe that I am obliged to provide you with my personal financial history... please send me an excerpt of the terms of the agreement where this is stated!
as soon as you provide me with an excerpt from the terms of the agreement, I will consult with a lawyer on this issue... since the presence of such clauses in the rules is, in principle, impossible and contrary to the law!
You can request anything, but I am not obliged to provide it to you if it is not spelled out in the clause of the agreement or is contrary to the law...
in turn, you do not have the right to limit my account without having grounds for this...

I will give you an example for a better understanding of this situation:
let's say you go into a store and pick up the goods you like, then go to the checkout... and at the checkout they ask you for your personal financial history, for the purpose of some kind of verification... I think that at the very least this will surprise you... the store has no authority to make such requests, just like you do... in turn, store employees do not have the right not to sell you a product, based on the fact that you did not provide them with your personal financial history... since in accordance with the law you are not obliged to provide it to them... they must fulfill their obligations within the framework of the law!

- Verifying the source of funds:
If necessary, similar checks should be made when trying to deposit money into an account! if you are not satisfied with the confirmation or the user cannot confirm anything, then you simply should not accept deposits!

- Ensuring consistency between your registered payment methods and activity:
- Confirming account ownership:
for both of these points a screenshot of the main page with personal data will be enough (I have already sent it to you)... such requests come not only from you... all poker sites confirm this method of payment and the owner of the account in this way!

about anti-money laundering (AML) and responsible gaming:

I play responsibly and do not launder money!
what reason do you have to doubt this?

you can send a request to skrill yourself, to recommend them to check my account! let them check, if there is something to check...
I am 100% confident in myself, I use my accounts exclusively for myself and do not make any money transfers to other users!
as for Skrill, rest assured that Skrill blocks such users who make a lot of suspicious transactions and so on...
so in this regard, you can not worry, Skrill itself copes perfectly!

further about privacy and data protection:

you are mistaken, I have absolutely no concerns about this! I am simply not obliged to provide you with everything you want... only within the framework of the terms of the agreement that do not contradict the law!
privacy and data protection have nothing to do with it... this concerns other documents that users voluntarily provide you to confirm their identity!

If your goal is justice, legality and respect, then as you said in your previous letter... I really hope so!
I also really value your and my time, so I hope for a quick resolution to this situation...

Thank you for your attention!

Thanks 888rep. I replied to email with all details, info and screenshots. My reply has been sent to 888

I'am not sure if they see it or not. It would be great it you could send them a small reminder about my reply, so something would start to move.

Thanks again!

Poker user name please?