[888poker] (ROW) Official Players' Thread

Sent over guys.

Regards

and this one also.

Regards

Dear support, thank you for your reply.
But now you asked for documents with my address. I sent them to you. Please look at them when you have time.

Best regards,
Dimonkz7

Hello

I have a big cashout that is stuck/processing. I made the cashout on September 1, and on September 4 I received an email saying: “Your withdrawal was returned to us. We'll try again using the same method.

About month ago I made a smaller withdrawal to the same method/address. It was also stuck/problematic for about 2 weeks, but eventually I received the money.

I contacted Reddit support, and they informed me that Neteller rejected my cashout twice and suggested I should make a small deposit using another method and then request a new withdrawal. After I asked a few questions (like whether the funds would return to my balance first, or if the “processing withdrawal” would automatically be redirected to the new deposit method), they only replied: “Your case has already been forwarded to the specialized team, and we also sent a follow-up to ensure it is reviewed as quickly as possible"

Still no resolution, and Im just waiting.
Has anyone made a larger cashout and received it successfully? I see so many complaints on Reddit about stuck withdrawals or account/document verification problems.

-Cashout is “in process” (not back in my balance )

-I contacted Reddit support / Ian Simpson multiple times

-I made a successful withdrawal to the same method about month ago ( was stuck too)

-My documents are fully verified and accepted

Sent over for you.

Regards

Dear 888poker
Support,

I am sending you bank documents that confirm this card and account belong to me and that I am indeed a client of this bank.

I cannot provide a photo of the card because it is digital and available only in the bank's mobile application.

Currently, many banks in Kazakhstan prefer not to issue physical cards and instead provide digital ones.
You keep asking me to take a photo of my card. I can't do that. It's not physical, it's digital. I sent you all the documents. What else do you want from me?

this is the last normal message 888 poker, further I will write regulator Gibraltar. you are already boring me. my nerves are more important to me than those pennies because of which you arrange this fuss here
You can keep this money for yourself, don't worry. But I will never play in your garbage again in my life.

I'm not a monkey to answer the same questions every day. You either work on your customer support or close your dump.

ask me for the same documents again. Come on. I'll solve this issue differently. You've gotten on my nerves, you ask for the same documents again every 3 days. Who do you even take the people here for? For idiots?
send this message to your management. let them read. why do you make people do all sorts of nonsense? and waste their time? who are you?

Best regards.
Dimonkz7

Sent over for you.

Regards

Sent over for you.

Regards

Hi, I want to close my 888poker account to start another one. Can you help me please?

The Rep needs your SN in order to pass on your request, per the OP.

Hello @888rep
Support does not accept my documents confirming my address. I have sent many documents confirming my address in 7 months, some of them several times. At the moment, I still have not received an answer to my question on what basis my documents confirming the address are invalid.

my nickname: cabellera91

Sent over for you guys.

Regards

Hello 888rep and 888poker.

Please take a look at this screenshot.

My question: will 888poker do something with such players like: poddium, RKRolyan, NewTon95 ?

Red labeled player is a recreational, who got busted. Is such behavior allowed? Other rooms are punishing for that, which is correct. Can you please give us an official statement from 888poker about this issue?

Got an email from support 3 days ago, made a small deposit so they can process the withdrawal to another method. They informed me that they are “actively working on reprocessing your withdrawal to the new method.”
Now i cant log in to my account.

Hello, it has been two weeks since I submitted the required documents, but I haven’t received any response, and my account is still restricted. Could you please check the status and let me know if there’s any issue?

My 888 account name is ApeMan46.

Sent over for you guys.

Regards

Players can sit out when there are 3 players only at the table but must get active when more players are seated but maybe allow a couple of minutes as they maybe multi tabling at the same time.

Regards

From support below,

Hi Team,

The member has repeatedly submitted the same PH ID, but the details are too small to verify. I’ll notify them accordingly.

Regard

So in your opinion there is nothing wrong on this screenshot?

Hola, volví a cargar documentos para verificar mi dirección, aguardo respuesta. Gracias.

*

Edit/MH: "Hello, I've uploaded some documents again to verify my address. I'm waiting for a reply. Thank you.
yan1974"

I sent the documents again, this time you forced me to go to the bank. I sent a photo of the card, a bank statement with the address. I sent you everything you asked for. Please look at them.

Best regards.
Dimonkz7

I sent a new photo, but it still hasn’t passed verification. Any tips on how to make the photo to pass successfully? The quality is great — I’m using an iphone pro camera in a well-lit place, and everything is perfectly readable. Maybe someone here knows what the problem could be?

Black out your eyes, and the personal bits on the ID card, and post a copy of the photo here. If we can read the remaining words, then the Rep can make a good argument on your behalf.

I had the same situation: they wouldn't accept photos of my documents, even though the quality was excellent. They verified the same documents when I sent scanned copies.