[888poker] (ROW) Official Players' Thread

From support below,

We have already emailed the member again regarding the required documents, as the ones submitted were not sufficient.

Thank you

Kind regards,

From support,

This was already escalated to our specialized team for manual withdrawal.

Thank you

Hello 888Rep!

here is the email I received:

here is your request, from the previous email:

I sent you what you asked for! transactions on my registered account on 888 are fully visible!

Of course I hid the balance amount and the amounts of deposits and withdrawals from other merchants!
what exactly are you not happy with?

Do you need to see my balance on skrill?
Why do you collect data about your users' personal financial history?

This is my personal financial history! and it does not concern you in any way!

The question is, are you the tax office or the court?
Who are you? to count my money?

I ask you to be guided by the law, the points of the agreements and finally common sense!
You do not have the authority to check the balance and spending of each user outside of your gaming platform!

I hope for a reasoned answer and a quick resolution of this situation!
My username : im44bet
Thank you!

Good afternoon, 888Rep!
Thank you very much for your help. My issue is partially resolved, but there are still some problems. I will try to describe the chronology of events for more than a month.
1. On July 31, I received my cashout on Luxon. The next day I received a letter that the remaining amount left on the account would be withdrawn to Skrill. Although I did not ask for this. Later, I received this cashout on Skrill.
2. My account was still blocked. On August 13, I decided to send documents for verification again. On the same day I received an email with the text

"Dear Artem,
Good day, I hope you are doing well.
I am happy to inform you that your documents had been approved and your account has now been reopened.
Thank you very much for the patience and kind support as always.
Wish you good luck and enjoy playing with us! 😀
Sincerely,
Richard
888 - Safer Gambling Team"

Indeed, access to my account was restored. The next day I decided to play 2 tournaments, remembering that I had a considerable amount of gold tokens left, I partially exchanged them and sat down to play tournaments. Later, when I decided to make a deposit and went to the cashier, I saw an inscription that my account was limited. Also, the methods of depositing and withdrawing funds are not available in the cashier.

On September 3, I wrote to support about this problem, but I never received an answer.

Friend, I ask for help again. This is already a kind of vicious circle. Support writes that everything is fine, but there are always some restrictions with the account.

I sent this over for you.

Regards

I also sent this over for you.

Regards

hello guys

888 also holds my 12k already 4 months. Same situation with new requests, superstrange mail adress ([email protected]), and overall strange activity ( last time i recived duplicated mail . One of them whas okay and it whas a part of my dialogue with support, other one - request of docs, but mistakenly not to that user - they requested data about credit cards that I do not use, proof of address from a country where I am not a resident, and a list of strange requests.

Now I am quite sure that something is wrong, and it's time for all of us to start worrying. I ask those who are public figures or have the ability and a good level of English to create a separate thread where we should ask the poker community to pay attention to this situation. It all increasingly begins to look like a scam.Another key and critical point is the following - anyone who has been asked by 888 to send a full account statement of transactions from Skrill - under no circumstances should you do this. I contacted the Skrill managers and they told me that none of their partners have the right to request such information. I asked them to pay attention to the fact that 888poker is doing this en masse at the moment and is essentially trying to obtain personal information to which they have no legitimate claim.

I apologize for my poor level of English, but I ask admins and the community to pay attention. This has reached a mass scale and requires attention and resonance.

Hello, can you send this over again, sadly no response yet after 5 months. I appreciate it, I truly have been excitingly waiting to play on your site.

Buen día. Sigo esperando por un retiro. Envié la documentación solicitada, mi DNI; Extracto bancario, Boleta de telefonía móvil. Por favor. Preciso que verifiquen la cuenta.
Mi User: Yan1974
Mi correo electronico: [email][email protected][/email]

*

Edit/MH: "Good morning. I'm still waiting for a withdrawal. I sent the requested documentation: my ID, bank statement, and mobile phone bill. Please. I need you to verify the account.
My Username: Yan1974
My email: ****@****.com

Hey 888rep. I was asked to verify ID when I tried to withdraw. I uploaded my ID card both sides and now it only shows upload status "done" for state issued ID but not like it's being processed or anything. It also doesn't let me process the identification process any further in client myself. Could you please ensure that this gets processed so I can withdraw some money please. Username ugf539

The issue has been resolved, and the member has been informed accordingly.

Regards

Sent over also,

Regards

Also this one.

Regards

If you give me your poker user name I will send this over to get checked for you.

Regards

Thank you very much, but i think it will not help. I already 4 months see only letters, mails, and thanks words for my patience on reddit official page, via mail with support. After i recived answer from skrill that u are not allowed to ask information that you asked for - i will not send anything anymore, only a letter to different gamblecontrol orgs because you have stolen my money at this moment

best regards

Well rather than starting a new discussion thread that I will be drawn into anyway you would definitely have more chance if I would send it over to my bosses who will more than likely get it resolved for you.

Regards

BRO PLEASE HELP MY CASE I NEED WITHDRAW MY MONEY BRO ! GIVE ME 244 U$ ! PLEASE BROOO

Well now I got email from operations team to just send my proof of address but the verification system on client still doesn't allow me to do it. When I try to verificate, it still only shows the documentation i have done uploading (ID card) but there ain't any option to upload more documents. Also my home address has changed so it won't match my personal information on the site and it ain't possible to change that either on client nowadays. I sent you my new home address via pm. Is there an email where I could send all this or could you try to resolve this for me please?

I sent the proof of address over for you.

Regards

It's me again, I received the following email that is in the image, but I'm still waiting for my withdrawal of 244 dollars. Please notify the payment team to make my withdrawal, please!

Hi 888rep,

can you please ask your management: will they return normal RTP for Play'n'go games ? 91% is way too low comparing to industry standards. Almost the same is with Inspired and Blueprint games. ( 92%)

They should understand that people will play more in future when they win sometimes. And people will play less when they always lose. With such low RTP players have no winning sessions on these games.

As example, my personal experience: i am a big fan on old Reactoonz game. I used to play only this game almost every day, when it was 96.51% RTP. Now when i open it and see 91.49% - i just close the game and don't play at all.

So, on the distance, the normal RTP is win-win for everybody. Players will have more fun (because they are winning sometimes), and they will play more at your casino.

Thanks

I sent this over for you.

Regards

Dear 888poker Support,
I am sending you bank documents that confirm this card and account belong to me and that I am indeed a client of this bank.

Please check them out when you have time.

Best regards,

Dimonkz7

Your account is temporarily disabled. For immediate assistance, click here. Otherwise, check your email. My nickname is Setone1, my email is ****@icloud.com. I ask you to answer me what is the reason, since I have not been able to log into my account for more than 4 months, support does not respond and only sent one letter to all my requests. No requirements