[WPN] Deposit / Withdrawal / General Cashier Thread

So i put in a BTC withdrawal and many hours went by and i got this response from ACR support.

“I hope this email finds you well. Thank you for reaching out to us regarding the status of your recent payout request.

We want to inform you that due to an unusually high volume of payout requests at this time, there is a temporary delay in processing.

Our team is working diligently to handle each request as swiftly and securely as possible. We understand the importance of these transactions to you and are committed to ensuring you receive your funds promptly.

Let us know if there is anything else we can do for you.

Kind regards,

WPN Support”

Should i be worried here? Or is this normal with ACR?

Indeed got the same email as above. Doesn't make sense to me they can approve player transfers in 2 minutes but crypto withdrawals are left pending for days at a time they both need manual approval.

hmmm after employing durrr they prob got no monies left 😃

I'm trying to move funds into ACR into my wallet starting with Coinbase Advance Trade first, but tonight got some confirmation ID popup info that I provided. Then it denied me saying:

"Your application was not approved
Futures trading is currently not available for your account. More than 3 applications will lead to a cool down period of 7 days before you’re allowed to reapply. Please contact support if you have any questions."

Anybody get this crap lately? I'm worried their support won't even approve me if I tried.

I'm the type of person that will drive 3 hours to a store before I order it online and wait 2 days for it to arrive. Sooooooo with that being said is anyone else having a longer wait for BTC withdrawal today than normal?

On Thursday I received it in 10 minutes and today we are at 2.5 hours and counting. :(

18 hours and still counting and no email back from support :(

I don’t understand how some days is 10min-hour and then other days it feels like an eternity.

26 hours and no BTC payout. Also I still haven’t gotten a response to my email. I haven’t had a payout take this long since WU/MG days some number of years ago 😆

BTC transfer fees have been close to $200 the past few days. Try cashing out with a different crypto currency.

I got one pending, about 15 hours or so, guess they are slower than usual today.

Some glitch or whatever won't let you cancel a pending withdrawal.

Jeez. I just looked it up and on the graph it went from $16ish to $128ish in a single day. That’s insanity. So yeah use another crypto option til this settles down.

I can't cancel either. Has yours gone through in the meantime?

No hasn't gone through they sent me back this email though..Doesn't address why the cancel payout feature doesn't seem to work.

I hope this email finds you well. Thank you for reaching out to us regarding the status of your recent payout request.

We want to inform you that due to an unusually high volume of payout requests at this time, there is a temporary delay in processing.

Our team is working diligently to handle each request as swiftly and securely as possible. We understand the importance of these transactions to you and are committed to ensuring you receive your funds promptly.

As part of our commitment to safeguarding our player base, our security team is individually reviewing each payout request. This measure is an abundance of caution in response to an increased number of phishing attempts. We believe this step is crucial to protect our community and ensure the integrity of every transaction.

In accordance with our terms and conditions, please note that we have up to two weeks to process payout requests. However, we do not anticipate it taking this long. Our goal is always to expedite these processes while maintaining the highest standards of security and accuracy.

We truly appreciate your patience and understanding during this time. Rest assured, we are making every effort to process your payout as soon as possible. Should your payout take longer than the maximum of 14 days, please do not hesitate to contact us. We will ensure that your request is expedited right away.

Thank you for being a valued member of our community. If you have any further questions or concerns, please feel free to reach out to our support team.

Kind regards,

WPN Support

I got my BTC Around 9pm EST last night. So it took roughly about 30 hours.

Cool, they still need to fix that pending payment cancel glitch or whatever it is though.

Can some litecoin people confirm they are not affected by these random delays these days?

Btc arrived after roughly 46h. A far cry from the almost instant processing we got used to over the time. 12h in I had sent in a cancellation request by email which remains unanswered until now.

Ltc arrived after only 30min or so.
This was done just a few hours after having waited for 46h for btc.

I’m glutton for punishment. I did another BTC withdrawal and we are at 22 hours and counting. I only tried another round of BTC because the transfer fees dropped back down.

I got a different email response this time.

Update: 76 hours to receive BTC

Hi

I have been trying to make a cashout from WPN (Skin: YaPoker) several times and keep getting denied, I got an message saying the following:

Hello STEENKO,

Your recent cash out request 133435534 in the amount of 620 USD has been cancelled and the funds returned to your YaPoker account.

For further information regarding your cash out request, please contact Live Support for assistance or email us at [email]noreply@digitalexchange.eu[/email].
Thank you for understanding.

Regards,
The Team at YaPoker

As you can see theres no reason in the e-mail why my withdrawall is getting rejected, I am using SKRILL as method of withdrawall and my account is verified. Also i have sent several e-mails to the support and got zero response from them.

Please how can I get some help about this issue.

Thanks

I can't speak for Skrill because I can't use it in the USA. I would try BTC/Litecoin and see if that works any better.

BTC is back to normal. Received in about 45min.

I’m at 22 hours no response from email support and nothing. Very frustrating