[888poker] (ROW) Official Players' Thread

Thanks for clarification

Is there a reason why the 888 software got changed so many times? Also are people having lag issues again now? There is an issue with heavy lag and freezing the moment you have over x amount of tables. This was an issue a while back but it got fixed from a software update a long time ago. There seems to be lag issues even when playing just a few tables as well. Anyone else have these same issues?

Also, the way the table layout is changed, it's hard to even have hud stats on it anymore. Anyone notice this as well? The very old 888 software was the best. Then the software from a while back that fixed that lagging issues was still good.

Also there is no sound when it's your action. Also certain tournaments have the boxing ring as the layout and you can't change it?

Rake and rakeback issues:

1. Don't trust the tracker or don't trust the rake calculated by a pokerroom.

I was very surprised when I asked PS to send the rake history by a monthly basis for the last 12 months. There wasn't any month when the tracker showed the same amount. (I used pt4 and hm3 too in that period) There was around 1-4% difference between the numbers. (I didn't use the cashout option, basically never)
Anyway, if you want to avoid the extra tilt factor by getting the wrong rakeback, I strongly recommand to generate - in this case - 1,1k or 1150 rake to make it sure you get the correct 35%.
I'm playing here at 888 since last summer or so, and there wasn't a single week when the rakeback was equal to the tracker calculated one. On the other side, the gap is usually tiny, and 888 (or the tracker) makes mistakes in the positive and the negative direction too. (so got more rakeback then expected couple of times)

2. Be careful about the timeframe. In my experience the "rake week" ends at 888 on Sunday 0:00 UK time, so if u play from a different timezone, make sure you filter the tracker database by the exact timeframe too to check the rake.

Oh, I misunderstood the situation. So they indirectly admit that you paid more than 1k rake by paying 210 bucks. Okay, it is ridiculous.

Agree with you.

1. Tracker may miss some hands, so the rake in tracker should be lower than true rake, hence, you getting more rake than the tracker shows.

What annoyes me is the fact that they somehow recognize that I did 1K+ rake, because of the rakeback I received. This is very tilting.

2. I play from 3-4AM to10PM UK time zone, so shouldn't be an issue with that.

Well it is what it is, I just feel robbed (and tilted as f.).

L.E. just saw your response on the next page, so you get my point very well.

Like some guy said here, it could be very easy with a progress bar filling in, to show you exactly where you're at.

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@888Rep

please send this review:

Put a progress bar for rakeback

I sent this over for you.

Thanks

After playing a couple of hands immediately noticed the first two points.

1) Opened wider because the BB was sit out and he magically shoved on me because well... he wasn't!
2) We need to know how much time bank we have left, if any so we can decide if we can plan or need to rush a decision before being auto-folded.
3) Fix the table felt bug. We can't change the felt color on PKOs which is important to differentiate tables from Classic, PKOs, bubble time, etc

I won't play there again until at least the first two issues are fixed because I found them to be major problems but overall the experience felt much smoother so it's one step into the right direction. I'll keep following the thread.

Sitout bug is ridiculous. Why would u not check the software first before rolling out that update? Or at least immediately fix that bug now that its known?

Typicall case of yet another major pokersite that uses their customers as beta testers for a new software product.

U cant tell me that the programmers and people who check/controll these things @ 888 are that bad in what they do.

Hi,

have .it version.

Without any upgrade (both client and 888 caption), player colored labels not working anymore.

How to fix?

I deposited, got charged on Luxon but money is not on the cashier. Anyone else had this problem ?

New software is a big improvement on the previous garbage. So much so, that I have started to play on 888 once again. It still needs a few tweaks and the old bugs need clearing up such as notes/colour label going AWOL. Although I am using a HUD so still I have valuable data to work on in the event this happens.

I don't know if this new update is too little, too late for the network. Time will tell, I guess.

I'm trying to verify my account, the address shown on my ID card and bank statement is in Chinese, so I can't pass the verification . How can I do now?

Please mail [email]support@888poker.com[/email] and they will advise you.

Regards

Thanks for your feedback which I have sent over to the team.

Thanks

Hey, I texted here in the last page. Still get no response why my documents didn't get accepted.
How long it is supose to take to get clear answer?
Want to know why it is not good enough! If I know why it is not ''legit'' next time when I send can try better. Seems fair isn't?
name - fdang33

Quote:
Originally Posted by Momentum288
Dear 888Rep,

could you please help me out and forward the following request to the relevant department?

Since i have noticed, that the new graphics and looks that came with the update, are personally mentally draining for me while multitabeling, i'd like to purchase a theme from the site pokertablethemes.eu, namely GTO V.2 for 888, that solely changes the graphic aspects of the tables. It get's directly embedded in the general (table)-settings. As a long term client of 888poker i'd like to clarify upfront if this is allowed or otherwise, somehow permitted regarding the terms of services of 888.

Thanks for you efford - kindly,

Username: Momentum288 // ID #784702947
Sent this over to the team for you.

Regards

Hi 888Rep, i haven't gotten an response regarding this matter; could you please intervene again? Thx a lot!

Sent over for you guys.

Regards

FYI,
We cannot approve usage of specific 3rd party software that is not associated with us, and this would have its technical risks, hence we do not recommend it.

Thanks

888Rep,can You name at least one 3rd party software that is associated with 888?

Summed up 888 claims to have increased the multitabeling experience with the new update, but i seriously doubt, that any halfway serious multitabeling player is content with the situation of having the distracting avatars ( with no option to disable!) aswell as that huge color patterns of the cards, shoved into his face, some extended hours deep into a session.

As in my case i tried to find a solution myself by purchasing a table-theme that enables the removal of avatars, aswell as dowgrading other (colorly) distractions but you rather get the info, that it's not recommended to do this - since it's probably on the safer side to state this, instead of checking the matter of the request seriously.

Unfortunatly thats a very frustrating outcome for me, but i acknowledge it anyways.

Hello 888rep,
on 12.02.2024 at 21:44 GMT I was playing 4 tournaments with the buy-ins of $215, $88, $25 and $22 as I was suddenly logged out. During the whole evening, I wasn't able to login again on multiple devices, despite of the good connection to the 888 server. I was even able to change my password, but still wasn’t able to login. On 13.02. I asked support for a compensation. In the email I also added a calculation of the ICM amount of my final table stack in the $215 tournament which amounted to $1464. For this reason, I asked support for compensation of at least a significant portion of the ICM amount in this tournament instead of the "normal" buy-in compensation.
After sending the email, I didn't receive any support ID. So, the next day, I asked support if the email was received, and it was confirmed by support. But since then, I haven't heard anything for 3 weeks. Could you please escalate the issue, 888rep?

Thanks.

I have sent this over for you.

Regards