PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

Receiving the following error when trying to back up database, so I can do the new update. Any suggestions @pokertracker?

As far as I'm aware "some_time" is not part of the PT4 database structure. Have you made external changes to your database, maybe as part of a third party HUD install or something like that? If so, then you may be able to re-apply the recommended changes to get it working again. External changes to the database are not something that we recommend or support so if that is the case then you would need to contact the supplier for further directions.

Also bear in mind the error in your screenshot is during the database update and not a backup error. In the meantime, if you made the recommended backup before running the database update then you could temporarily revert to v4.17.13 and restore your Backup. However, this change is very unlikely to be reverted so the problem will remain for future updates too, so it would be better to try to resolve it now. Alternatively, you could create a new database and re-import your hand histories.

If you did not make any external changes to your database and created a backup before running the update you can upload your Backup file to cloud storage (e.g. Dropbox, Google Drive, OneDrive, etc) and share the link via a Support Ticket so that we can investigate for you.

- Rob

hello,

I just downloaded the software and went to install and got this message:

"
Unable to create postgreSQL database: PT4 DB
Reason: Unable to log in to database(template1).
Reason: could not connect to server: Connection refused (0x0000274D/10061) Is server runing on host"???" and accepting TCP/IP connections on port 5432?"

When I click out of it I get:
"Poker tracker cannot operate without a PostgreSQL database. This might be firewall issue. PostgreSQL requires network access even with a localhost server

Please help

PT4 should offer to install PostgreSQL for you if it isn't already installed.
If you skipped that part PT4 won't be able to run so you will need to let it install PostgreSQL.

If PT4 does not offer to install PostgreSQL that suggests that it has previously been installed

If you already have PostgreSQL installed you can enter the port number and password that you already use and PT4 will probably be able to use that version.
There can be complications with some versions though, so if that is the case please open a Support Ticket and one of our support technicians will advise you.

If you do not have PostgreSQL installed please visit this page to download the appropriate PostgreSQL 12.x installer for your computer. (Currently v12 is our recommended version, and the latest that PT4 supports.)
Once the installer has downloaded, run it.

You can click 'Next' through most of the steps, but:

On the Select Components page de-select 'Stack Builder'.
On the Password page enter 'dbpass' as the password.
On the Port page use the default of 5432.

--WhiteRider

I have a PostgreSQL 8.4 for holdem manager 2 installed already. Could that be an issue?

I get to the configure PostgreSQL database section with the local host 5432 and a password etc. I changed password to "dbpass" that didn't work and also tried with the password that is already in there.

Thats when I get the error message.

Any ideas how I proceed?

Appreciate it!

Yes, if you already have PostgreSQL 8.4 installed by HM2 then PT4 would be trying to use that service, but it would not know the password. I believe the default password that HM2 used was 'postgrespass'.

However, PostgreSQL 8.4 is very old now (it reached its end-of-life in 2014) and that will not work well with current PT4 versions.
I suggest that you follow the directions in my previous reply to download and install PostgreSQL version 12.18.

Since your existing PostgreSQL version will already be using port 5432 I suggest that you use port 5433 instead.
Enter 'dbpass' for the password and turn off Stack Builder.

Once that is installed run PT4 and enter the port number and password that you set during the PostgreSQL installation and that should work fine.

--WhiteRider

Awesome! Really appreciate the prompt response. Fingers crossed

It's working now!!!! Thanks for the help, really appreciate it.

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described by replaying one of this players hands in the PokerTracker 4 replayer, take a screenshot and then attach your support bundle to a Support Ticket along with the original hand histories from that sessio.... The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.

- Rob

Can anyone help me in PT4, what is the statistic that shows me what % of my opponent's hands are 4Bet with preflop? I'm thinking "4Bet Preflop", but how come I see on the HUD that 3Bet Preflop = 5, 4Bet Preflop = 8? I thought the 4Bet Preflop was supposed to be a smaller number than the 3Bet Preflop, due to the narrower range. What do you think?

That statistic in PokerTracker 4 is called '4Bet+ Ratio' (it includes 4bets or higher). There is also a statistic called '4bet range (RFI * 4Bet)' available in the Download Warehouse.

- Rob

Thank you Rob!

Is there a way to make it so certain stats show up on the HUD based on IF statements. So for example, someone has a fold to 3-bet percentage of 70%+ then it shows up whereas if it is something more normal then another stat shows up?

I suppose I could nest a bunch of stats with conditionals into a custom statistic, but I was wondering if there was something out there more robust?

While you can configure conditions in each custom statistic it is not possible to change and display another statistic in its place as you've described here.

- Rob

Hi, im not able to make hud display or get hands without errors on Winamax.

What version of PokerTracker 4 are you using?

- Rob

Is it available to run reports by equity of your hand? Is this a custom stat that could be made available if not?

Only for all-ins and the equity you had at the point of the all-in. For that there is a custom report in the Download Warehouse called 'All-In Equity under 51%' and using the description detailed there you can edit the equity value accordingly:

Guide: Importing Custom Reports

- Rob

Probably already asked/answered on thread so apologies if being repetitive. I know the likes of GG, WPT Global, Partypoker and other sites don't configure live HUD or hand histories, but can tournament buy ins/results be tracked on these sites on PT4 and if so how? Do you just configure as you would for say Stars but it would just be the tournament summary piece and not hand histories?

Hand histories can be downloaded from GG... and then manually imported into PokerTracker 4 using 'Play Poker -> Get Hands From Disk'. With regards to Partypoker it depends on the specific partypoker skin you are using. Partypoker.com no longer provide hand history files as you play so a HUD isn't supported but hand histories can be downloaded from the client afterwards and manually imported into PokerTracker 4:

https://help.partypoker.com/en/poker-hel...

If you are on a region specific skin then your Party site may still provide hand histories as you play so a HUD would work there and you can check your settings in the partypoker client to see if that option exists:

PartyPoker Configuration Guide

WPT Global is not supported.

- Rob

Should the HuD work for CoinPoker? I got the advanced poker tools HH converter setup. It's converting and the hands are importing, but the HuD never pops up.

Thanks!

The HUD should work as far as I am aware so turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by playing on a table for a few hands and then attach your support bundle to a Support Ticket where we can review your logs. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.

- Rob

ok will do

Any way to build a HU HUD? I'm trying to isolate certain plays from SB and BB positions with some of the stats, but I'm running into difficulties. Maybe someone else who has done this before can help me out. Is there a way to isolate stats based on position? I'm a little weary about some of my assumptions. For example, I could use RFI to discover SB's opening frequency, but I'm not sure if that stat also will count SB limping and then BB raising. I'm guessing not. That's just an example. I'm about to go hardcore into building a really cool HUD for heads up play, but I thought I'd reach out to see if someone has already done this before and might be able to guide me in the right direction.