[888poker] (ROW) Official Players' Thread
Howdy Folks,
Gibraltar based, licensed and regulated, 888poker has had a record breaking year thus far with several milestones including; launch of PokerCam and Team features, 132% year-on year growth in liquidity, EGR winner of Best Poker Software, EGR winner of Socially Responsible Operator of the Year, two Team 888poker 2011 WSOP Bracelet Wins and now another two Team 888poker players at the 2011 WSOP Main Event Final Table –yes, we have two November Niners!
For more information about 888poker and to check out upcoming promotions please go to:
http://www.888poker.com/poker-promotions...
Regards,
Aaron
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Hi guys,
Can you please add your poker user names to the posts where you are having issues as this will save a lot of time for all concerned,
Thank you.
FYI,
To clarify, member needs to meet our verification requirements, it must:
Be dated within the past three months,
Clearly show their full name,
Display their current address, and
Include the date of issue.
If any of these details are missing or unclear, the document may not pass our verification standards. We recommend double-checking these criteria before resubmitting.
Kind regards,
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In future anyone reporting other players for cheating, collusion etc must give me their user names ok guys.
Regards
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Just got this from support,
To assist member moving forward in the verification process, we recommend the following:
Submit a Certified English Translation: If the document is not in English, they will need to provide a certified English translation of the document, along with the original version. This ensures the document meets our verification requirements.
Clarify Address Changes: If their address has changed since registration, they can mention this when submitting the documents so we can upda
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Edit/MH: Previous thread.
Hi, UK player just wondering what the best method is for withdrawals to minimise fees? Monza isn't available to me. Also does anyone know the business reason why 888 charges fees on withdrawals unlike most companies?
Hi 888Rep
My account is freezed and the support requires more and more documents:
Bank statement, selfie with a bank statement, utility bill, selfie with a utility bill, address of registration...
The previous requirement was really hard to execute: notarized (legal) copy of a bank statement. I spent several months trying to find a notary who is able to do that.
And now the support requires notarized copy of a utility bill which is basically just a paper. And no notary agrees to do a legal document out of a random utility paper, so i can't really provide the document they ask.
Could we somehow solve the situation? Request of the support is impossible.
And also is there an end to the endless document requires?
Hello 888Rep, I am inquiring about my account.
Username: Cleatus
I still have funds on 888 poker but have not been able to access my account since you guys closed down. How do I get my money out?
Can anyone else help as well? What is the process for 888 returning money
Hi 888Rep
My account is freezed and the support requires more and more documents:
Bank statement, selfie with a bank statement, utility bill, selfie with a utility bill, address of registration...
The previous requirement was really hard to execute: notarized (legal) copy of a bank statement. I spent several months trying to find a notary who is able to do that.
And now the support requires notarized copy of a utility bill which is basically just a paper. And no notary agrees to do a legal document
No user name supplied?
Hello 888Rep, I am inquiring about my account.
Username: Cleatus
I still have funds on 888 poker but have not been able to access my account since you guys closed down. How do I get my money out?
Can anyone else help as well? What is the process for 888 returning money
Sent this over for you.
Regards
Finally the refund worked, thank you 888rep!
Hi 888Rep
My account is freezed and the support requires more and more documents:
Bank statement, selfie with a bank statement, utility bill, selfie with a utility bill, address of registration...
The previous requirement was really hard to execute: notarized (legal) copy of a bank statement. I spent several months trying to find a notary who is able to do that.
And now the support requires notarized copy of a utility bill which is basically just a paper. And no notary agrees to do a legal document
Hi 888Rep
username:
ISleepOnIce
Hello. 888Rep
my nickname: dobiCH
My account was temporarily blocked for 3 months on May 15, 2024. Last time
the account was unblocked on time, this time there is already a delay of a week. I ask you to take
care of my account. I have already written to you by email three times. I never received an answer.
Hello. 888Rep
my nickname: dobiCH
My account was temporarily blocked for 3 months on May 15, 2024. Last time
the account was unblocked on time, this time there is already a delay of a week. I ask you to take
care of my account. I have already written to you by email three times. I never received an answer.
This will be checked out for you.
Regards
I got my account suspended after sending all the documentation you required. I have no idea why this happened and there is no way to contact support if you can't log into the account. Is there a link that I can use to contact the chat support?
Username: xElxTicox
Literally no clue why after an update this happens so often next time I try to log in. That bug has been going on probably for 2 years now.
Usually the solution was to have a new PW sent to my email, however my email provider locked me out of my old email account recently, and with old registered phone number, so I literally have no option to get into my account?
Literally no clue why after an update this happens so often next time I try to log in. That bug has been going on probably for 2 years now.
Usually the solution was to have a new PW sent to my email, however my email provider locked me out of my old email account recently, and with old registered phone number, so I literally have no option to get into my account?
Can you not make another email address so you can be contacted?
I got my account suspended after sending all the documentation you required. I have no idea why this happened and there is no way to contact support if you can't log into the account. Is there a link that I can use to contact the chat support?
Username: xElxTicox
I sent this over for you.
ROW
Hello from 888poker,
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Hello!
I'm asking for assistance once again.
My account StepShim is frozen since may. Literally few weeks after i signed up, completed the first verification, deposited and started playing.
Support keeps asking for more and more proofs of address: i've already sent all i have, all utility bills and bank statements.
All my docs contain all data they may need. But still, i don't even receive any comments about why it's not accepted.
Just another automatical "send new proof of address, just because" everytime.
Could you help with solving that problem?
I have no new docs left and see no result in trying to discuss it with 888 support via email.
Hello!
I'm asking for assistance once again.
My account StepShim is frozen since may. Literally few weeks after i signed up, completed the first verification, deposited and started playing.
Support keeps asking for more and more proofs of address: i've already sent all i have, all utility bills and bank statements.
All my docs contain all data they may need. But still, i don't even receive any comments about why it's not accepted.
Just another automatical "send new proof of address, just because"
Sent this over for you.
Regards
Hello. 888Rep
my nickname: dobiCH
My account was temporarily blocked for 3 months on May 15, 2024. Last time
the account was unblocked on time, this time there is already a delay of a week. I ask you to take
care of my account. I have already written to you by email three times. I never received an answer.
Can you please contact us directly for the revision of your account at [email]Pokeroperations@888brands.net[/email]
Regards
There are few tournaments, where the game completely stopped. For example tournament 258273002. It doesn't allow to join stopped tournament nor observe the table ("This table is currently unavialable.")
Hi, Rep.
Withdraw delayed. More than a week.
No help from support. No help anywhere.
Tiring.
Support ID: 813081714
Transaction ID: 745074334297
