ACR just suspended my account for no reason

I messaged them for you

What was your screenname on ACR?

Thanks, I checked out that thread just now. If anything it's probably a good thing there are so many players being affected by it since it makes it more likely that is some sort of logistical error on their end. I reached out to support asking for some clarification but am still waiting on a reply. Could it be some malicious actor just reporting a bunch of screennames as a troll? That would be pretty below-the-belt. Not sure what to think just yet, only speculating as well so far.

Hey, you can message me on discord:
.likeag6.

But I don't know much I can help, ACR doesn't share any info with me about the bans. Maaaaybe with some pressure it will be possible to cash out. Do you have significant bankroll stuck in the cashier?

Please check the WPN thread.
Something like never before happened.

Thanks for responding. Just sent you a friend request on discord.

I may have added the wrong name due to the periods. Just in case, I added

.likeag6
.likeag6.
likeag6

If your discord is one of these you should now have a friend request from me. Thanks again!

From his website in his Profile:

I prefer contact over Discord:
.likeag6. (including the dots)

I am now able to successfully log into the ACR client. However, my account appears to have restricted access (no access to games, deposit and withdrawals appear to be restricted). I have not received any explanation whatsoever from WPN so far. I'll post as the situation evolves.

Still no explanation whatsoever from WPN and it's been nearly two days now. Other players are apparently receiving audit requests but I've received absolutely nothing so far. It's all extremely unprofessional. Ill provide updates as they come.

I might be able to help. I have a good friend high up at acr that I go to for support related stuff. Msg me on telegram(@sam_fts) and if your story checks out Ill help you

I appreciate that. I don't think we've come to that point just yet, but I may certainly take you up on this if things continue to go sideways.

As an update, last night WPN support finally got back to me, requesting documentation and a 10 second selfie video. It seems like they're trying to make sure we're not bots. I've sent them all the information they need so hopefully this gets wrapped up soon. Will keep posting updates here.

You are gonna get banned after that, same they did to me xD

I really do hope they don't end up going that route, but we shall see. There was another player here who went through what we did but was allowed to play again, only to get suspended again later.

Do you know how he did recover the account. I really wanna play the site again

I believe he just sent them the required documents and was allowed to play. He's posted in this thread under the name gametheory if you want to reach out to him.

I think you are confused haha
I’m still waiting for an answer to the documents I sent.

I thought this has happened to you before? Maybe I misread

Oh nevermind, I misread.
Yeah, I had to go through this process in 2022.

The difference is that this time they just banned me out of nowhere first, which is much worse lol.
The other time they sent me an email asking for things first, no ban or suspension iirc.

WPN just unrestricted my account, so thankfully things went well. Needless to say, I'm fairly disappointed in the way they went about this. It's a very hostile approach which is only going to encourage honest players to withdraw from the site. As a business you probably never want to lead in with the "guilty before innocent" approach. They need to have better ways to detect bots/cheaters rather than randomly freezing players out of their platform. Anyways, I'll post here if anything interesting comes up, but it appears as though this debacle is coming to an end. Famous last words.

And as if I thought things were over - it looks like I'm able to play, but unable to withdraw. Another email sent...

I'm able to successfully withdraw. While this is a major relief, I'm pretty upset at how this entire ordeal was carried out.

Leading with "you're permanently banned from our casino" and only asking for evidence later on is a good way to alienate any honest players on the platform. From freezing my account with no warning to misplaced names and emails, they got everything wrong here. The fact that my first instinct was to go in and withdraw a substantial amount of funds from the site says a lot about how flawed this process is.

I have no idea if things are better on other sites, but given this experience there is no way I would keep the amount of money that I did on the site. I simply wouldn't feel comfortable.

I understand that bots and cheaters need to be removed from the site, but there has to be a better way to go about it. I'll be sending an email to WPN support voicing my complaints with this process. I encourage everyone with similar sentiments to do so as well