[888poker] (ROW) Official Players' Thread
Howdy Folks,
Gibraltar based, licensed and regulated, 888poker has had a record breaking year thus far with several milestones including; launch of PokerCam and Team features, 132% year-on year growth in liquidity, EGR winner of Best Poker Software, EGR winner of Socially Responsible Operator of the Year, two Team 888poker 2011 WSOP Bracelet Wins and now another two Team 888poker players at the 2011 WSOP Main Event Final Table –yes, we have two November Niners!
For more information about 888poker and to check out upcoming promotions please go to:
http://www.888poker.com/poker-promotions...
Regards,
Aaron
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Hi guys,
Can you please add your poker user names to the posts where you are having issues as this will save a lot of time for all concerned,
Thank you.
FYI,
To clarify, member needs to meet our verification requirements, it must:
Be dated within the past three months,
Clearly show their full name,
Display their current address, and
Include the date of issue.
If any of these details are missing or unclear, the document may not pass our verification standards. We recommend double-checking these criteria before resubmitting.
Kind regards,
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In future anyone reporting other players for cheating, collusion etc must give me their user names ok guys.
Regards
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Just got this from support,
To assist member moving forward in the verification process, we recommend the following:
Submit a Certified English Translation: If the document is not in English, they will need to provide a certified English translation of the document, along with the original version. This ensures the document meets our verification requirements.
Clarify Address Changes: If their address has changed since registration, they can mention this when submitting the documents so we can upda
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Edit/MH: Previous thread.
Hello 888rep,
I need you help. My account name is: Parabolapik
- on 4th of June-2024 i have decided to join 888poker. But i was not aware what nightmare i have to deal with. I registered my account. Sent my ID and utility bill on my local language. (i am from Kazakhstan). They accepted my ID, but utility bill not.
- I got an email asking for Bank statement. Ok, i sent it.
- Then i get an email that my Bank statement is not accepted. And they asked for another Bank statement. They also have cancelled accept of my ID.
- Ok, i sent again my ID, but on another background. They accept it again! I also sent Bank statement from my second bank. It was on English language. And they again sent me the same email, asking for another Bank Statement.
I have no other bank statement, because i don't have 3rd bank. It is 4 months(!) and i still can't start to play at your site, because of i am unable to pass my address verification.
It is going into infinity. I get exact "copy-paste" email every time. All details on my bank statement are VISIBLE in a high quality. Document issued in last month.
Please assist. I have absolutely no idea what to do more.
Thanks.
Hello 888rep,
I need you help. My account name is: Parabolapik
- on 4th of June-2024 i have decided to join 888poker. But i was not aware what nightmare i have to deal with. I registered my account. Sent my ID and utility bill on my local language. (i am from Kazakhstan). They accepted my ID, but utility bill not.
- I got an email asking for Bank statement. Ok, i sent it.
- Then i get an email that my Bank statement is not accepted. And they asked for another Bank statement. They also have can
I sent this over for you.
Regards
Hello 888rep,
I need you help. My account name is: Parabolapik
- on 4th of June-2024 i have decided to join 888poker. But i was not aware what nightmare i have to deal with. I registered my account. Sent my ID and utility bill on my local language. (i am from Kazakhstan). They accepted my ID, but utility bill not.
- I got an email asking for Bank statement. Ok, i sent it.
- Then i get an email that my Bank statement is not accepted. And they asked for another Bank statement. They also have can
This has been resolved for you.
Regards
Hi! I had an issue with 888 (my blocked and I don't know why) on the 14th.
I spoke to someone on the website's live chat and they told me to sent and email, wich I did the same day. I got the automatic reply right away bur haven't heard from 888 since.
Reference # 240914-000620 is mentioned in the automatic reply.
I can't access the livechat anymore on the website (broken button?)
Can you please help?
Please let me know if you need more info.
Hi rep!
I sent an e-mail to 888 on Sep 14th about this, still no answer. Can you please check? Your help is appreciated.
Thanks!
Hi rep!
I sent an e-mail to 888 on Sep 14th about this, still no answer. Can you please check? Your help is appreciated.
Thanks!
Hi rep,
Still waiting here, more than 2 months since i requested withdrawal.
support ID 796384581
Sent a reminder for you guys.
Please give me your poker user names in future as it gets confusing otherwise.
Regards
Hello, 888rep,
My nickname is dobiCH.
I've already been banned three times FOR NOTHING.
Here are screenshots confirming that I was banned for 4 months this year, played for 2 weeks and was repeatedly blocked with an unban.
Because of these extremely FAST bans, I can't even withdraw money for 4 months ( +-7k$) . I have never had, as you say, “scripts for seats” and according to you, you have checked this and approved my account for less than 4 months.
Explain at least why I am banned immediate
Hello, 888 rep.
A month and a half has passed, and you haven’t even started to solve my problem, you sent it “on email” and it’s still being sent. I would like to ask you to withdraw all my funds and, if you have to, you can ban me, because I will no longer play on this site. I'm tired of waiting for frozen funds for about six months (and still have 4 months left to wait).
Hello, 888 rep.
A month and a half has passed, and you haven’t even started to solve my problem, you sent it “on email” and it’s still being sent. I would like to ask you to withdraw all my funds and, if you have to, you can ban me, because I will no longer play on this site. I'm tired of waiting for frozen funds for about six months (and still have 4 months left to wait).
This was the reply when I sent you mail.
FYI,
player can contact - [email]pokeroperations@888.com[/email] in 6 months time
thks
Hello 888rep,
The card became non-refundable during the second withdrawal, I made a deposit from a new card, it's been 10 days since the request for withdrawal of funds, waiting for processing.
My account name is: MrYorick
Hi 888Rep,
My problem is still unsovled.
After you senting over for me, several agents replied to me and asked me to upload proof of address , bank statement and bank details.
I have uploaded all of them then they repiley to me that they would forward my documents to the operations department.
Then the operation team asked me to upload my bank statement again. I have done it also. Then there is no more further informations as a week past.
I am wondering how is my case going. Anyway, thank you very much.
Hi 888Rep,
My problem is still unsovled.
After you senting over for me, several agents replied to me and asked me to upload proof of address , bank statement and bank details.
I have uploaded all of them then they repiley to me that they would forward my documents to the operations department.
Then the operation team asked me to upload my bank statement again. I have done it also. Then there is no more further informations as a week past.
I am wondering how is my case going. Anyway
I have sent your query over for you.
Regards
My login is 888 milka1605. My passport was accepted. I sent the bank statement twice. The first low-quality copy was not accepted, and the second was marked as accepted. But it is not clear why I cannot withdraw money. I still have the first copy of the invoice on the download page as not accepted. They are both the same. What does this mean? Is this an error or what? No one has informed me by email about the acceptance or rejection of documents. Here is a screenshot of the document download page.I have a guess that I loaded the invoice a second time into the cell (miscellaneous) and not into the cell for checking the address.
My login is 888 milka1605. My passport was accepted. I sent the bank statement twice. The first low-quality copy was not accepted, and the second was marked as accepted. But it is not clear why I cannot withdraw money. I still have the first copy of the invoice on the download page as not accepted. They are both the same. What does this mean? Is this an error or what? No one has informed me by email about the acceptance or rejection of documents. Here is a screenshot of the document download pag
I sent this over to be checked for you.
Regards
Hello, my name is Rubén and my nickname at 888poker.com is "premium", a few months ago I was asked for documentation to verify my account, I sent all the documents they requested and I received a response saying that they had been accepted, a few days my account was permanently blocked and my funds confiscated without any information, I simply received automatic messages saying that I had breached the terms and conditions of the room, at no time was I given the opportunity to speak to someone to explain what was the problem.
It's very strange because I've barely played in the room and I simply think there was some error when verifying my documents. I have been playing poker as a professional for 12 years and I have never had this type of problem in any room, I only had $1,434 in the room because I played occasionally, but I find the treatment received by the customer service terrible, which has never been the case. allowed me to defend myself, they simply blocked my funds and sent me automated messages.
Greetings
Ruben
nickname 888: premium
email: [email]ruben.picazo.pinilla@hotmail.com[/email]
Hello, my name is Rubén and my nickname at 888poker.com is "premium", a few months ago I was asked for documentation to verify my account, I sent all the documents they requested and I received a response saying that they had been accepted, a few days my account was permanently blocked and my funds confiscated without any information, I simply received automatic messages saying that I had breached the terms and conditions of the room, at no time was I given the opportunity to speak to someone to
I have asked for this to be checked for you.
Regards
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update: very shortly after writing the above, i was actually able to get some answers. i wasn't getting verified because my account has been closed to due moving country. i just have to make a new account. noone told me this for 6 weeks cuz as i said above, noone was telling me anything. seems like it's getting resolved now so that's a relief
more than a month after this was all confirmed, i'm still waiting on the withdrawal to my account. email replies would assure me i'll receive my funds and the issue has been "escalated". now no reply from support for over 2 weeks and no reason given for the continued delay.
more than a month after this was all confirmed, i'm still waiting on the withdrawal to my account. email replies would assure me i'll receive my funds and the issue has been "escalated". now no reply from support for over 2 weeks and no reason given for the continued delay.
Please answer the private message I just sent you.
Thanks
Dear 888Rep,
may i kindly ask for your help regarding the attached email from 888's Operations team?
As u already know i am with 888 since 2016; playing micro to lowstakes tournaments almost on a dialy basis with regular winnings.
I am an active member in 888's discord and reddit community, trying to give feedback and fully heartedly improve the poker experience for all of us, aswell as keep a flourishing business relation with 888.
Currently I'm accused of maybe using an AI. As a yearlong experienced and steady improving player there is absolutely no reason for me to do so, because why would i risk a banning if i am in a good and winning relation with 888?
I play up to 100 tournaments a day, often 20 tables simultaneously and therefore absolutely have no time to use any AI in the meanwhile.
As u can imagine, sometimes u make wrong or strange looking decisions due to fatfingering, or the stress of this excessive multitabeling. 2 Days ago i openfolded KK preflop e.g.
I certainly never used any prohibited software while beeing in 888's sincerly pokerclient.
I'm really trying to be helpful in any possible way to get this matter sorted, so please let me know how i can support the actual security check or what kind of information on 888' side is needed.
Thank you for your effords and time,
Sincerly
Momentum288 (ID #784702947)
Dear 888Rep,
may i kindly ask for your help regarding the attached email from 888's Operations team?
As u already know i am with 888 since 2016; playing micro to lowstakes tournaments almost on a dialy basis with regular winnings.
I am an active member in 888's discord and reddit community, trying to give feedback and fully heartedly improve the poker experience for all of us, aswell as keep a flourishing business relation with 888.
Currently I'm accused of maybe using an AI. As a yearlong experien
Sent over for you.
Regards
