[888poker] (ROW) Official Players' Thread
Howdy Folks,
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Regards,
Aaron
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Hi guys,
Can you please add your poker user names to the posts where you are having issues as this will save a lot of time for all concerned,
Thank you.
FYI,
To clarify, member needs to meet our verification requirements, it must:
Be dated within the past three months,
Clearly show their full name,
Display their current address, and
Include the date of issue.
If any of these details are missing or unclear, the document may not pass our verification standards. We recommend double-checking these criteria before resubmitting.
Kind regards,
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In future anyone reporting other players for cheating, collusion etc must give me their user names ok guys.
Regards
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Just got this from support,
To assist member moving forward in the verification process, we recommend the following:
Submit a Certified English Translation: If the document is not in English, they will need to provide a certified English translation of the document, along with the original version. This ensures the document meets our verification requirements.
Clarify Address Changes: If their address has changed since registration, they can mention this when submitting the documents so we can upda
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Edit/MH: Previous thread.
Hello 888 rep.
After trying to withdraw on 30/8 and having my account temporarily disabled, I was finally able to get in contact with a competent live chat agent who explained that my account is being permanently closed for opening it in 2012 whilst I was under aged and to provide details for a bank transfer of my balance. This is despite 888 having knowledge of this in 2013 when they temporarily locked my account, but reopened it as I didn't deposit on the site until I was 18 (the legal age where I'm from). For some reason 888 decided to have an issue with this over 11 years later when I tried to withdraw my balance on the site, despite depositing/withdrawing/verifying multiple times over the decade. Here is the email clearing my account in 2013.
I gave my bank details for a bank transfer of my balance on 24/10 as requested by the live chat agent. I have yet to hear anything back and once again can't find a live chat agent who actually reads my case. I don't care at this point about my account being reopened even if the reason for it being disabled is bizarre, but would like to receive my balance ASAP. It's now been over two months stuck in this process with the worst support of any poker site I've encountered. Can you please have this resolved for me? Thank you. Username - CBergin_
Hello 888 rep.
After trying to withdraw on 30/8 and having my account temporarily disabled, I was finally able to get in contact with a competent live chat agent who explained that my account is being permanently closed for opening it in 2012 whilst I was under aged and to provide details for a bank transfer of my balance. This is despite 888 having knowledge of this in 2013 when they temporarily locked my account, but reopened it as I didn't deposit on the site until I was 18 (the legal age wher
This will be checked for you in the morning.
Regards
If you are living in China then send detail from there but if you are living in the US then send details from there. You can't be living in 2 places at the same time clearly.
There are completely different regulations for either country.
Regards
Hi Rep:
I am living in US and I have already send a bank statement three times in which my name and current address are obvously and clearly shown.
However, operations team just kept asking me to send a proof of address from China without any explanation. Thus I am totally confused and don't know what to do next.
Do you mean that I just keep sending the same document I have already send?
Hi Rep:
I am living in US and I have already send a bank statement three times in which my name and current address are obvously and clearly shown.
However, operations team just kept asking me to send a proof of address from China without any explanation. Thus I am totally confused and don't know what to do next.
Do you mean that I just keep sending the same document I have already send?
FYI,
Document is for US bank account / we cant accept as account is registered China - needs to be bank details from China bank account / also needs to be in english.
Hello 888 rep,
Ive got an issue that ive been battling for verification of address identity etc and finally all have been approved and done, however when i try to go to cashier page where ever i try im getting re-directed to screen (im adding image below) , when i press the only button avialable (top right corner X) window being closed and thats it...
Please get some1 to resolve it, huge thanks in advance!
Hello,
Is there is any update? I still have same issue and cannot access cashier page.
Dear 888Rep,
may i kindly ask for your help regarding the attached email from 888's Operations team?
As u already know i am with 888 since 2016; playing micro to lowstakes tournaments almost on a dialy basis with regular winnings.
I am an active member in 888's discord and reddit community, trying to give feedback and fully heartedly improve the poker experience for all of us, aswell as keep a flourishing business relation with 888.
Currently I'm accused of maybe using an AI. As a yearlong experien
Hey 888Rep, it's been 2 weeks now without a reply/update. Could you please have a checkup? Thank you!
FYI,
Document is for US bank account / we cant accept as account is registered China - needs to be bank details from China bank account / also needs to be in english.
Hi Rep:
I have followed your instructions above and sent a bank statement from China, but the operations team replied that my document did not pass the standard security checks.
My bank statement was issued in 6 months, translated into English and my name and address were clealy shown in the statement.
Could you let me know why my document fail to pass the security check? What is the exactly valid document?
Thanks.
Hello 888
I have a 888 account which I had not used for a while and forgot my password. After many weeks setting a new password and getting my balance reinstated I cannot login to the client again as the password that I thought I had set up is not recognised. I now try to reset the password again and again your system will not let me do this because the email address that it tries to send the 4 digit pin to is not correct. I have tried to locate the live chat but have hit a brick wall. The advice on the website is to open the 888 app and then click on help centre - i cannot find anything that looks like the pictures shown.
I just want to get back on the client - it should not be this hard....
HELP PLEASE
Hey 888Rep, it's been 2 weeks now without a reply/update. Could you please have a checkup? Thank you!
Hi Rep:
I have followed your instructions above and sent a bank statement from China, but the operations team replied that my document did not pass the standard security checks.
My bank statement was issued in 6 months, translated into English and my name and address were clealy shown in the statement.
Could you let me know why my document fail to pass the security check? What is the exactly valid document?
Thanks.
I have sent a reminder guys.
Regards
Hello 888
I have a 888 account which I had not used for a while and forgot my password. After many weeks setting a new password and getting my balance reinstated I cannot login to the client again as the password that I thought I had set up is not recognised. I now try to reset the password again and again your system will not let me do this because the email address that it tries to send the 4 digit pin to is not correct. I have tried to locate the live chat but have hit a brick wall. The ad
My user name is Kenzaki12
Hello, 888rep!
My nickname : Mrwheelchair
I have HUGE PROBLEMS with account verificMtion. I can't confirm my address, although all the documents I have were sent. I made a small mistake in the name of my street and in the postal code (I entered the postal code of the city, not of my street). I can't change the address on your website: In the live chat they just ask to send documents and can't help, the email doesn't work (screenshot attached). I don't have any other bank statements or receipts. Please help or answer why you don't like my documents?
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Hello, 888rep!
My nickname : Mrwheelchair
I have HUGE PROBLEMS with account verificMtion. I can't confirm my address, although all the documents I have were sent. I made a small mistake in the name of my street and in the postal code (I entered the postal code of the city, not of my street). I can't change the address on your website: In the live chat they just ask to send documents and can't help, the email doesn't work (screenshot attached). I don't have any other bank statements or receipts. P
Sent this over to be checked for you.
Regards
Hello 888rep,
player with nickname: nemezida_ and player with nickname: ETH8000 are one and the same guy. Please investigate, so we could avoid the collusion at Snap tables.
Hello 888
I have a 888 account which I had not used for a while and forgot my password. After many weeks setting a new password and getting my balance reinstated I cannot login to the client again as the password that I thought I had set up is not recognised. I now try to reset the password again and again your system will not let me do this because the email address that it tries to send the 4 digit pin to is not correct. I have tried to locate the live chat but have hit a brick wall. The ad
Hi 888Rep
username Kenzaki12
I maybe being a bit stupid but what have you sent and where have you sent it to?
Hi 888Rep
username Kenzaki12
I maybe being a bit stupid but what have you sent and where have you sent it to?
The question you asked is what would have been sent or whatever it is you asked the Rep for help with. It would have been sent directly to support. The Rep here is exactly that, a Representative from 888 who will pass on your feedback, questions or any issues you need help with to 888 directly.
The question you asked is what would have been sent or whatever it is you asked the Rep for help with. It would have been sent directly to support. The Rep here is exactly that, a Representative from 888 who will pass on your feedback, questions or any issues you need help with to 888 directly.
Mark thank you
Definitely feeling a bit dim today!
Hello 888rep,
I need you help. My account name is: rulikrulet.
Several times i try confirm my address. So many documents was sent and without results. Everytime support ask me another one, but i don't understand when they stop. I can't have 10-20 another confirmations of my address.
All documents have clearly see my name and adress.
Can you clarify what i can do, because it's seems like this room laughing on users who wanna play and have fun.
Best Regards
Hello 888rep,
I need you help. My account name is: rulikrulet.
Several times i try confirm my address. So many documents was sent and without results. Everytime support ask me another one, but i don't understand when they stop. I can't have 10-20 another confirmations of my address.
All documents have clearly see my name and adress.
Can you clarify what i can do, because it's seems like this room laughing on users who wanna play and have fun.
Best Regards
Sent over for you.
Regards
