[888poker] (ROW) Official Players' Thread
Howdy Folks,
Gibraltar based, licensed and regulated, 888poker has had a record breaking year thus far with several milestones including; launch of PokerCam and Team features, 132% year-on year growth in liquidity, EGR winner of Best Poker Software, EGR winner of Socially Responsible Operator of the Year, two Team 888poker 2011 WSOP Bracelet Wins and now another two Team 888poker players at the 2011 WSOP Main Event Final Table –yes, we have two November Niners!
For more information about 888poker and to check out upcoming promotions please go to:
http://www.888poker.com/poker-promotions...
Regards,
Aaron
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Hi guys,
Can you please add your poker user names to the posts where you are having issues as this will save a lot of time for all concerned,
Thank you.
FYI,
To clarify, member needs to meet our verification requirements, it must:
Be dated within the past three months,
Clearly show their full name,
Display their current address, and
Include the date of issue.
If any of these details are missing or unclear, the document may not pass our verification standards. We recommend double-checking these criteria before resubmitting.
Kind regards,
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In future anyone reporting other players for cheating, collusion etc must give me their user names ok guys.
Regards
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Just got this from support,
To assist member moving forward in the verification process, we recommend the following:
Submit a Certified English Translation: If the document is not in English, they will need to provide a certified English translation of the document, along with the original version. This ensures the document meets our verification requirements.
Clarify Address Changes: If their address has changed since registration, they can mention this when submitting the documents so we can upda
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Edit/MH: Previous thread.
Hello. Do you have any information for me? What did they say? I have only one document that proves my identity. I have passport-booklet of the citizen of Ukraine. They do not accept it. I cannot contact support. What should I do?
This is what support mailed me below,
We have received member passport, but unfortunately, the passport he submitted has been rejected again. As previously communicated, we cannot proceed with your request without valid documents.
An email regarding this matter has been sent to member today.
Regards
This is what support mailed me below,
We have received member passport, but unfortunately, the passport he submitted has been rejected again. As previously communicated, we cannot proceed with your request without valid documents.
An email regarding this matter has been sent to member today.
Regards
They gave you a standard answer that I have received many times. Why did they decide that my Ukrainian passport is invalid? The validity of a passport issued in the form of a passport booklet is unlimited. If I get a foreign passport, but according to the transliteration rules, my first name will differ from the one indicated in the profile by one letter at the end. In the profile Anatoliy. In the foreign passport, most likely, it will be Anatolii. The last name and date of birth will be the same as in the profile on 888poker. Time has passed since registration and the transliteration rules have changed. Will they check or say that the data does not match? Can you get an answer from them for me? This is important for me because I don't have a lot of free money. Thank you!
They gave you a standard answer that I have received many times. Why did they decide that my Ukrainian passport is invalid? The validity of a passport issued in the form of a passport booklet is unlimited. If I get a foreign passport, but according to the transliteration rules, my first name will differ from the one indicated in the profile by one letter at the end. In the profile Anatoliy. In the foreign passport, most likely, it will be Anatolii. The last name and date of birth will be the sa
I'm sorry but as you can see by the reply they cam't do anymore for you so there is no sense me sending it back over to them.
Regards
is 888 allowed in Austria?
Hello. I need help again. Yesterday I received an email which said that
........ "Thank you for sending us your ID document. Unfortunately, we cannot approve it because the birthdate is not visible.
Please send us a copy of another document than the one you sent us or another valid identity document, e.g. your passport or driver's license."
..........
I sent the same state passport again, in which I highlighted the date of birth in green, but they do not accept it, although everything is clearly v
Help me please.
Username on 888poker - SangNoir21
I send pasport of the citizen of Ukraine. Name, photograph, signature, date of the birth, etc, are clearly visible and legible.Why not passed your standard security checks? I don't have a international passport or driver's license.
The first and second pages of the passport book contain the surname, first name and patronymic, date and place of birth. The first page also contains a photo and space for the owner's signature. The second page cont
I found only help center, but when I click on it I get the web page is not available. When I am at the checkout, I found Help? and when I click on it there is a link only to FAQ. Having studied the FAQ regarding documents, I followed all the recommendations, took a photo with my smartphone, everything is readable and visible. I wrote to the email [email]feedback@mailer.888poker.com[/email] that I do not have a driver's license and a passport. I only have a Ukrainian passport. I have not received
How can I contact support?
In the poker lobby, when i click on the question mark, an error occurs "ERR_NAME_NOT_RESOLVED"; in the cashier, the link only goes to FAQ.
All mail messages returned with an error "The recipient server did not accept our requests to connect"
I received a message in the mail again that
"Thank you for the documents you sent.
The address confirmation you sent us has already been verified, but unfortunately we are unable to fully verify your 888poker account as the document
This is what support mailed me below,
We have received member passport, but unfortunately, the passport he submitted has been rejected again. As previously communicated, we cannot proceed with your request without valid documents.
An email regarding this matter has been sent to member today.
Regards
They gave you a standard answer that I have received many times. Why did they decide that my Ukrainian passport is invalid? The validity of a passport issued in the form of a passport booklet is unlimited. If I get a foreign passport, but according to the transliteration rules, my first name will differ from the one indicated in the profile by one letter at the end. In the profile Anatoliy. In the foreign passport, most likely, it will be Anatolii. The last name and date of birth will be the sa
I'm sorry but as you can see by the reply they cam't do anymore for you so there is no sense me sending it back over to them.
Regards
Hi 888Rep.
It seems extraordinarily unfair and most unprofessional that your Support keeps rejecting for different reasons what appears to be the normal standard legal item of personal ID for a Ukranian, and then not even trying to assist your customer further by offering advice on available alternative documents that they might decide to accept instead.
If they have some very damning evidence that he should not remain an active customer of yours for some reason or other they should ban him. If not, they should be bending over backwards to try to help him, not simply saying, "Sorry - is there anything else can we do for you today?", whilst inferring that unfortunately they will have to keep his needed money from him, indefinitely.
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Hi 888Rep.
It seems extraordinarily unfair and most unprofessional that your Support keeps rejecting for different reasons what appears to be the normal standard legal item of personal ID for a Ukranian, and then not even trying to assist your customer further by offering advice on available alternative documents that they might decide to accept instead.
If they have some very damning evidence that he should not remain an active customer of yours for some reason or other they should ban him. If no
I have forwarded your feedback over to management and appreciate you taking the time to collect the relevant posts together Mike.
Regards
Good evening, I would like to thank 888 representative for his work. I think thanks to his efforts, after two months of difficulties, the problem was partially solved.
I would also like to thank the moderator of this forum Mike. For understanding and participation in solving the problem.
Great forum, great team.
With respect and gratitude.
Good evening, I would like to thank 888 representative for his work. I think thanks to his efforts, after two months of difficulties, the problem was partially solved.
I would also like to thank the moderator of this forum Mike. For understanding and participation in solving the problem.
Great forum, great team.
With respect and gratitude.
Good to know that your issue has been resolved somewhat and thank you for posting the result here.
Regards
Hi Rep:
I really appreciate what you have done. I just sent new statements of another bank to verified portal. If they still do not work, I hope the operate teams could reply me with whether is the content like name , address , date or other infomation in the document is invalid or the document itself is invalid.
If the problem is the content, please tell me how to update my information, I couldn't even log in the lobby because 888 stopped operation in my region.
Hi Rep:
I really appreciate what you have done. I just sent new statements of another bank to verified portal. If they still do not work, I hope the operate teams could reply me with whether is the content like name , address , date or other infomation in the document is invalid or the document itself is invalid.
If the problem is the content, please tell me how to update my information, I couldn't even log in the lobby because 888 stopped operation in my region.
Just got this from support,
To assist member moving forward in the verification process, we recommend the following:
Submit a Certified English Translation: If the document is not in English, they will need to provide a certified English translation of the document, along with the original version. This ensures the document meets our verification requirements.
Clarify Address Changes: If their address has changed since registration, they can mention this when submitting the documents so we can update their address accordingly during the verification process.
Kind regards,
Just got this from support,
To assist member moving forward in the verification process, we recommend the following:
Submit a Certified English Translation: If the document is not in English, they will need to provide a certified English translation of the document, along with the original version. This ensures the document meets our verification requirements.
Clarify Address Changes: If their address has changed since registration, they can mention this when submitting the documents so we can up
Hello. Does this only apply to bank statements? Can I provide a certified translation of my passport-booklet of the citizen of Ukraine and get verified?
The conversion rates are a joke plus I can not deposit with USD.
Just got this from support,
To assist member moving forward in the verification process, we recommend the following:
Submit a Certified English Translation: If the document is not in English, they will need to provide a certified English translation of the document, along with the original version. This ensures the document meets our verification requirements.
Clarify Address Changes: If their address has changed since registration, they can mention this when submitting the documents so we can up
Hi Rep:
Thank you! I recieved the reply from operation team, but as you mentioned " Certified English Translation", could you specify what kind of translation is verified? Do you mean ITI, ATA or NATTI certifications? any of them is valid?
I'll try my best to follow you instructions so I wanna get the exact meaing of your information at first.
I have been trying to withdraw my funds from 888poker since April. Despite undergoing the verification process, resubmitting documents multiple times, and no one explaining that documents must be exclusively in English. It's good that you can ask social networks, I finally managed to get my account verified after two months by replacing my Ukrainian passport with an ID card and obtaining a certified translation. However, the withdrawal was declined due to the initial deposit being made with a MasterCard.
Subsequently, I deposited funds using a Visa card and initiated a withdrawal request. Unfortunately, this request has been pending for a month now. Despite numerous attempts to contact customer support (which is a challenging task in itself), I have only received generic assurances that my issue would be resolved, but nothing has changed. I have not received any rejections, specific requirements, or alternative withdrawal options. Instead, I am consistently presented with withdrawal methods suitable for Belarus, even though I reside in Ukraine.( Ukraine and Belarus are two VERY different countries!) I have provided additional documentation as requested, including a bank statement. However, I continue to be asked for documents that were already submitted during the initial verification process on June 29th. Despite sending my ID, bank statement, and utility bill on September 4th, I have received no updates. It is now December, and I am still facing the same issue: no rejections, no specific requirements, and no alternative solutions, only being ignored. Am I cursed? Someone is performing their duties inadequately? Or is it 888 poker's intention to keep players from getting their money? I sincerely hope you can assist me in resolving this matter. I have been a loyal customer of 888poker for many years and I am disappointed with the lack of support I have received. If this issue is not resolved, I will have no choice but to contact the Malta Gaming Authority. Sincerely,customer of 888poker nickname IHey4, suport ID 798227847,confirmation ID of my last withdrawal request 773614025996
My address verification documents are getting rejected, no explanation given. I've provided phone bills, electricity bills, bank statements, even stuff like university enrollment confirmation. The documents are in english and the address is clearly visible.
The worst part is that I tried to verify my account before depositing, but they would just ignore the documents I sent. Only after I had deposited enough to play on the new high stakes tables was I asked for verification, which, if I don't pass, apparently means they get to keep my deposit.
Account username is supermonkey9.
Hi Rep:
Thank you! I recieved the reply from operation team, but as you mentioned " Certified English Translation", could you specify what kind of translation is verified? Do you mean ITI, ATA or NATTI certifications? any of them is valid?
I'll try my best to follow you instructions so I wanna get the exact meaing of your information at first.
I have been trying to withdraw my funds from 888poker since April. Despite undergoing the verification process, resubmitting documents multiple times, and no one explaining that documents must be exclusively in English. It's good that you can ask social networks, I finally managed to get my account verified after two months by replacing my Ukrainian passport with an ID card and obtaining a certified translation. However, the withdrawal was declined due to the initial deposit being made with a Ma
My address verification documents are getting rejected, no explanation given. I've provided phone bills, electricity bills, bank statements, even stuff like university enrollment confirmation. The documents are in english and the address is clearly visible.
The worst part is that I tried to verify my account before depositing, but they would just ignore the documents I sent. Only after I had deposited enough to play on the new high stakes tables was I asked for verification, which, if I don't pas
Sent these over for you guys.
Regards
Hello from 888poker,
888poker Brings Back High-Stakes Cash Games – Low Rake, Big Action!
888poker is thrilled to reintroduce high-stakes cash games, offering players an exciting opportunity to test their skills at the biggest tables.
These games are tailored for seasoned grinders and high-stakes enthusiasts, featuring stakes from $10/$20 to $100/$200, including Push or Fold, and a low $5 capped rake.
Step into the action and make your mark at 888poker’s high-stakes tables today!
For more information,
higher stakes plo coming too or only for NL?
Hi 888 rep, I have some kind of problem. I am currently expecting a withdrawal, but the thing is, my account is not verified. The problem is that my documents are not getting accepted cause they "expired". I have a passport which was extended prior. I have sent two pages of my passport (main page and extension page) but they weren`t verified. Could you help me please?
My account nickname is ArcVVarden
P.S. if needed, I could upload my passport here, thanks!
Regards
