888poker confiscated 19k from me, without explanation
I have been playing high stakes poker on 888poker for over ten years.
About two months ago, I found a spam email from 888poker.
They requested some documentation, including my credit card information, front and back.
I assumed it was a phishing email, but found that my account had been locked.
I told them I would comply and send documentation, but that I would not be sending my credit card information, since I never used a credit card to deposit with.
This would also pose a security problem.
Years ago, Microgaming asked me for my credit card information through their client, and one of their employees used it to purchase almost 3.000 USD worth of Amazon gift cards. Of course, nothing was done about it.
I sent them my information, but they kept asking about my credit card information. I refused, and eventually they said I should just send the other documentation.
I sent them everything they asked for, and waited.
They replied that my account has been banned, and I would not be receiving any funds.
Their decision was final, according to their email.
So, I reached out to support and they told me to try again.
I received the exact same email from another 888 email account.
They also asked my for credit card information, which I refused to provide.
I once again sent them the other documents they had requested.
A day later, I received exactly the same email.
My account had been banned, and I would not be receiving any funds.
They linked me their terms of service, and that was it.
I still have no idea why my account has been banned.
In the last few months, I have played basically no volume, and I was trying to withdraw my funds.]
I suggested that they can ban me, as long as they would allow me to withdraw.
They kept the money.
TLDR 888poker tried to get my credit card info, I refused, but sent them the documents they requested. They banned me and took my money, without explanation.
23 Replies
Terrible. Tbh I would have just bended and sent the card info...
When I played there between 2010-18 they always required these details. I provided my debit card front and back with middle 8 digits covered on both sides and cv covered. They need the card to verify it is the one used on the site normally to deposit but OP didn't use a card so I don't know how it works from there.
I agree with you OP should send the pic of the card but block out middle 8 digits on both sides and the CV no. This should be good enough and in fact it was 888 themselves asked for those digits to be blocked off. I have done the same in the past on Stars, Bet365 and currently on Party and never had issues.
I appreciate OP had a bad experience in the past but if you get mugged at one train station it doesn't mean you should avoid every other station.
Anyway OP hope you get it resolved.
Upon reading OP again I ask does anyone read the basic Ts and Cs before depositing on a poker site or bother to verify upon registration. These things are simple and won't prevent every problem but will help make things easier.
Lol. Imagine being that stupid to refuse sending a copy of your cards and cancelling that after you get your money. Well it seems being stupid costs you 19k
They did not ban me because I did not provide credit card details. I never used a credit card to deposit with, so there is no information to send. I always deposited directly with Skrill/Neteller.
When I said I would not provide this information due to security concerns, they agreed and said I should send my passport, driver's license and a utility bill, which I did.
I provided all the information they requested, they reviewed it and then decided to ban me and confiscate my funds anyway.
You should be able to get the money back you just need to go through the annoyingly frustrating and long journey of being extremely persistent and ensuring you ultimately get through to the correct person who can properly assist.
Good luck.
edit - you need to also post your message in the 888 poker thread in the Online Poker Sites section of this forum so the rep sees it.
This is unacceptable, anyone who is playing on here should consider other options. If this is what they are willing to do to one of the most known hs pros for the last 10 years you can be sure they will care even less about you.
Ok fair enough, ignore the card discussion and follow the advice that GGBruce offered. PM the Rep the details of your issue and ensure to include your screenname on 888.
State of online poker in 2025: beat the rake, beat the regs, beat the bots, and pray you get to cash out your winnings.
This is unacceptable, anyone who is playing on here should consider other options. If this is what they are willing to do to one of the most known hs pros for the last 10 years you can be sure they will care even less about you.
& then they charge handling fees on both deposits & withdrawals ffs
thief give the man his money
I've spoken to five friends in the last 24 hours, whose accounts have been banned on 888 and they were not given any reason.
Three of them have had their funds confiscated.
Be super careful about playing on 888poker. I never considered it a shady site, but if they can ban you and confiscate your funds, they clearly cannot be trusted.
They did not ban me because I did not provide credit card details. I never used a credit card to deposit with, so there is no information to send. I always deposited directly with Skrill/Neteller.
When I said I would not provide this information due to security concerns, they agreed and said I should send my passport, driver's license and a utility bill, which I did.
I provided all the information they requested, they reviewed it and then decided to ban me and confiscate my funds anyway.
The documentation has nothing to do with the reviewing. Most likely it's just record keeping, for themselves and the regulator. But yeah, another shady move being made by a shady poker site.
you should get your money back i believe.
are they asking for a proof of funds check, they got fined millions for not doing their due diligence in the past so they are trying to catch up now. i got the same. wont give them it so my accounts in limbo / froze.
Anyways you should email back asking for your funds to be released, if this doesnt happen then take it up with an authority. think your based somewhere i know, we in the uk have a gambling commsion, email them and say you will make sure you will take it up with the uk gambling commision or the like and you want your money back, they probably trying to cover their own backs.
They have been working in a grey area for years, allowing p2p transfers ect (basically money laundering) and now they got fined for it so they have to cover their own backs as they dont want another 20mil fine
Have you contacted the 888 Rep in 888s thread as MrBeach2025 suggested? Don't just wave the white flag if you done nothing wrong, PM the Rep your story and include your screen name. At worst your in the same hole your in now.
i feel the guys who said contact the 888 rep in the 2+2 thread will help alot, they seem really helpful at least.
i feel the guys who said contact the 888 rep in the 2+2 thread will help alot, they seem really helpful at least.
I've been in contact with him. He was friendly and helpful, but was only able to pass on the information to the same department who banned me. So it probably will not help.
I spoke with on of the team pros that is active on twitter and on here. He had/have (?) a blog here posting 7 figure graphs. I explained the situation and that it will just play out terribly for 888 if they just don't pay up at the minimum. Seemed weird he said he never heard about mma/mixgrill despite him likely having the biggest blog on here (?) , banging out courses, cfp, youtube and being one of the best for 10 years. His response came across that he doesnt really care and more so that their security/ game integrity is hard to deal with/clueless.
It's bothering that it seems obvious he will get back the money through gambling commission. But I once again think a lot of people should question why they play on 888 or other regulated sites when they operate more sketchy than most apps.
If the Rep cannot help the next step I would take is visit 888s website, go to the Ts and Cs and go to disputes section and there should be a link there.
I have no experience beyond this point so have no knowledge of what happens next but I imagine some sort of ID number to escalate your case should be given to you by 888.
Maybe someone else who knows how this works can explain what happens but ffs if you have done nothing wrong do not just surrender.
Hope you get it resolved soon.
888poker heeft de slechtste klantservice ooit. 10k withdrawal duurde kanker 2+ weken. Na back en forth met die customer service.
888 poker scammed waar ze kunnen scammen. So naar Manakareg waren mooie tijden.
I can only speak english but I guess you are saying you were back and forth with support about verification. Their system is a mess that anyone can see on their thread, people send documents and they are rejected without giving a reason why and sometimes they say details are not clear. People then uploaded the docs on their thread for everyone to see which is not advisable but they did it to prove a point and everything was clear and visible.
I have a feeling there is **** all humans working in 888s CS department and it is clear they don't give a rats ass about improving things. Others mentioned this should make ppl think about playing there. That sentiment is true but that should have been the case well before this as their problems are common knowledge.
They have a bonus system which is a straight up joke, Verification loop which is laughable, Customer Service(what customer service?), terrible software that looks like some play money rubbish and shite game offerings and that's before one discusses their appalling record regarding responsible gaming. Oh and they use the US$ despite almost everyone who plays there using other currencies, do you even need me to explain why?
It is not often I write things like this about sites but it is deserved imho in 888s case. If the verification thing is not believable for anyone, well as I was writing this another poor soul is requesting verification of their address on their thread. Lets have a bet on how long it takes.
TLDR yes 888 will try to scam you if they have the slightest opportunity to do so, from experience. Stay safe.
I've spoken to five friends in the last 24 hours, whose accounts have been banned on 888 and they were not given any reason.
Three of them have had their funds confiscated.
Be super careful about playing on 888poker. I never considered it a shady site, but if they can ban you and confiscate your funds, they clearly cannot be trusted.
I believe you play much higher stakes but I used to play anything from 200-5knl or plo there years ago they out of the blue banned me without any notice or reason and ever since I’ve not been able to get back on there, all my emails are ignored and there’s nobody to ask. I don’t remember if I had money there or not. Was around 2017.
The problem seems to be much worse than I thought.
Do not trust 888poker!
Four high stakes players with strong reputations have been screwed over
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