[888poker] (ROW) Official Players' Thread

Poker user name please in case they need to contact you?

Regards

Sent over for you guys.

Regards

From support,

As per our specialized team’s review, we can confirm that member were not selected as a winner for the Sunday Funday raffle promotion.

Please note that all winners are notified via email. If member are selected in any future draws, she will receive a notification directly to her registered email address.

Kind regards,

Can an 888 rep make any comment on all the random accounts saying they have balances/accounts/withdrawals locked for long periods without explanation?

I'm asking genuinely, don't know any of these people at all.

But I am returning back home to Malta from 2 years being mostly in Asia and trying to figure out which sites are alright to play on nowadays and these types of posts are concerning. I'm probably not the only person glancing at these threads to see recent comments by people.

Is there any realistic reason for this anyone other than a site rep can give me, since I'm assuming they aren't going to be completely honest or open about it, that this is happening? Is 888 a safe place to play without this being likely to happen for someone just playing MTTs ? Also I spend 2 months or so a year in UAE so would be nice to have 888 as an option when I'm there since it's allowed, but I really prefer not to deal with dodgy sites.

I can't comment on individual accounts but if you play honestly you would have nothing to worry about.

Regards

I have sent this over to be checked for you.

Regards

From support,
Withdrawal has been successfully requested for the member relaxMAARDU. Please allow up to 5 business days for the funds to be credited to the member’s account.

Kind regards,

Hello, I can't log into my account, it says temporarily blocked, I write to support, no one answers, please cooperate, account name margogaran

"Hello
Thank you for choosing 888 .

In keeping with our commitment to fair and fun entertainment, we have a responsibility to help our customers enjoy this leisure activity using only reasonable amounts of time and money that do not lead to risky situations associated with gambling. In order to provide a safe environment for our players, we have various alerts and reports on transaction and gaming data, where risky behavior can be immediately identified.

It is for this reason that we would like to confirm with you the following questions prior to reopening:

Why did you initially request an exclusion?
How would you describe your relationship to gaming?
Do you feel in control of your gambling and understand the risks involved?
What steps do you take to make sure you play responsibly?

We look forward to hearing from you.

If you want information about our tools and everything related to player protection click here: https://www.888.ca/security-and-privacy/...

Best regards.
Denise
Player Protection Department
888"

I got this email and I couldn't answer to it because the email cannot be delivered to that address where this email came from. And the support on the live chat couldn't give me an useful email address. This is a joke.

Any news in this matter? It's been a week now without a compensation/statement.

Meanwhile i recieved the rakeback for calender week 15, but the rakeback for calender week 14 is still missing.

abs0lutenuts

Sometimes I can connect sometimes I cannot. Sometimes I'll play halfway then the connection drop. I checked the connection and it says it's from 888's server side where the connection is dropping. You can send this to the Tech side.

Hello, can you explain the account blocking when withdrawing funds without explaining the reasons and without an answer? is it no longer allowed to withdraw funds from the 888 room? then let them show where it is written, when you click on the link it does not work .... no one in support answers, super service super room ...

Sorry, I never saw this response until now, but thanks for the reply.

Definitely play honestly. But I found it worrying when I glanced through all the sites allowed in Malta's threads (if there is one) and this was the only one with lots of recent posts with several users saying acct was locked without updates or responses for weeks/months. I didn't see that on other sites, so maybe a periodical post from support in the thread so that people glancing at recent posts don't see a bunch of that like I did. I'm sure I wasn't the only potential reg to see that and be worried. Anyways, thanks for the response and when I get completely setup at home and start grinding I'll very likely add in 888 games daily.

Hello, Rep https://forumserver.twoplustwo.com/showp...
5 days passed since you've sent over this for me . I haven't recieve any reply and my acoount is still frozen

Neither i haven't recieve any email about this.

What does it mean ? You've told me that my acc is blocked for 1 month now already 11 days passed since you had to ublock me
When will get an access to my founds and games ?

The money came, but the question? Why is my account blocked? Why is the support service not responding? When will they unblock? What is happening? Many forums write about blocking without reason, maybe 888 has come to an end? Or if 888 does not want to give money won in freerolls or satellites, then remove them from the lobby, why are you blocking players? This is not a complaint to the representative of the room, this is just thoughts.

Hello, I have tried to get my account details changed for 1.5 years in order to play on your site. I never get a clear response especially when you had no email support, sometimes i just get a response that the matter is moved to relevant department, then never hear from them, not even a no. I would like to be able to play on your site finally after this long wait if possible. Thanks!
username: EBIN123

Hello 888rep,

I have few issues. I already adressed some of them but haven't received any answer by now.

1) Like momentum228 I haven't received any early bird rakeback for the week 31.03. - 06.04. I contacted support on 09.04.2025 and my query was forwarded with following id: 4b9c5599-afc0-442a-bd41-82b1ba03dc69. By now I haven't received any answer.

2) Also on 09.04.2025 I asked, why I am not receiving monthly rakeback for MTT players (Rake Back Promotion TS 69400) and if I can become eligble to it. This question was also forwarded and I also haven't received any answer.

3) I completed the Galaxy - Big Shot 22 Ticket and Galaxy - Big Shot 11 Ticket challenges. For the latter I received a $11 Ticket like advertised. But for the first challenge I received a ticket without any value nor avialable tournaments. Please grant me a $22 Ticket instead:

Thanks in advance and happy easter!

nice promo !

Hello... why hasn't support responded to me for 5 days now, despite the fact that my account was blocked without explanation? Can a representative of 888 respond to me?

Gentlemen, I advise you to withdraw your winnings immediately... the groundless blocking without any response from the support team is proof of that.

Sent over for you guys.

Regards

Sorry but I have had big internet issues the past 4 days but I'm good now and have sent this over to be checked for you.

Regards

Can you please give me your poker user name?

Can you please give me your poker user name?