[888poker] (ROW) Official Players' Thread

I wrote you a pn

Thank you

Sent over for you.

Regards

Hey can you please look into this game?

***** 888poker Hand History for Game 698258915 *****

It was 301BB pot, check raise all in on the river, i have JJJJK my opponent KKJJJ and when he called all in, our cards got flipped and i got message saying that table is disconnected, my 5 other tables worked fine, that table got stuck and closed, i didnt manage to make a screen shot, and i didnt win that pot according to my cashier i didnt receive my winnings, ty
user name 8th_wonder
ty

how can you explain this? I know a lot of people playing from Ukraine, so it turns out I was blocked for no reason?

fustos22

I've already sent my answers on your website, and on the live chat, but nothing happened.

@888Rep It's been now almost 2 weeks without a resolution. Could you please check this again?

From support,

Member already emailed requesting more information about their game, as no game could be found with the provided ID.

Kind regards,

Hello, my Support User ID: 832073169, nickname land_seal.
I have 4 withdrawals to Luxon with the status "awaiting process" from 6 to 10 days. The request for Withdrawal of funds was made on April 13, 14, 16 and 17, but none of them have been completed. Although the Withdrawal Payment Time Frames for Luxon indicate 3 business days.
I have already contacted the live support chat 2 times, they said that they would pass the information to the appropriate department and contact me, but so far there has been no response.

My account has been on the Source of Wealth check for 5 months, these are my first withdrawals after you checked all the documents and unfroze my account. In the live support chat, they told me that no documents are needed from me and the account has no restrictions. I have previously made withdrawals to Luxon and it always took 3 days, there has never been a delay.

I also sent an email 2 days ago to all the 888 support addresses I know of([email protected], [email][email protected][/email], [email][email protected][/email], [email][email protected][/email], [email][email protected][/email]), but I didn't get a response, not even an automatic one that the email was received.
I kindly ask you not to write a formal answer. If possible, please forward this request to the support supervisor.
Thank you very much for your help and forgive me for my English.

Sent over for you.

Regards

888 rep. thanks for your help previously
After months i have managed to set up a German account
One last request is i had an error code in the verify documents after i timed out taking the pictures of my id.
I have sent the documents to 888 via my [email][email protected][/email] email.
Can you please chase it up so i get a fast response. I have already been in this process for 6months or more. and just have one more hurdle!
I would love to be playing on 888 asap and just need the id docs to be seen
thank you again for your help
raven

From support below,
Regarding the withdrawal update: four of the withdrawals are already in process, while the remaining one is still within our standard processing timeframe.

Kind regards,

Thank you for helping me with my question, all withdrawals have already been received. You are the only one through whom players can quickly get an answer, the rest of the 888 support has someone to follow as an example.

Hi team,

Still with the team, rest assured we will send email for an update.

Regards

thank you.
I still have the error that wont let me upload documents, so i am waiting for a response via email. I would love to get it sorted today or asap as i have already sent the id card pictures.
Whats the wait time for this?

From support,

Could you kindly provide the correct username? It appears the one currently listed is still associated with the member’s UK account.

Kind regards,

I will change my country of residence soon.
Do I need to create a new account or just pass a new KYC procedure?

Thank you

Hello! I'm getting this error when updating client "failed to initialize graphics backend for opengl" after this client autoclosed. How to fix it?

good room 888! they block without reason, they don't answer questions, super simple

The reason they blocked you is in the e-mail you showed from them.

If you know others playing from Ukraine, they have missed them so far. Maybe you could assist them by giving them the relevant screennames? They missed you for a few months, so they may be a tad slow with some of their workings.

If you know others playing from Ukraine, they have missed them so far. Maybe you could assist them by giving them the relevant screennames? They missed you for a few months, so they may be a tad slow with some of their workings

Very philosophically.

I think he was joking. There is no other explanation for it.

Ukraine is not banned on 888. Looks like a mistake.

I'll tell you a secret, if you want to find other players from Ukraine, then you just open the lobby of any MTT tournament, click on the inscription players and oh my god, there appears a whole list of all the players registered in this tournament and there you can see the flag of the country from which this player is from to the left of the player's name and if you see a yellow and blue flag, then oh my god, it's Ukrainian, do you understand?

Yes I understand that. I was talking about ur suggestion of mailing them other players names. Not his job imo and was very surprised to read that.