CoinPoker, deposit not credited

We just need your username, and the transaction ID you've provided there, and a quick screenshot of that leaving your exchange wallet (showing the TXID too). Then we credit the funds manually.

Please email those from your registered email to [email][email protected][/email]

Yes you can't use an exchange from that tab, when crypto transfers come from an exchange they actually get sent from the exchange's hot wallet, in this case MEXC, not from your wallet address on the exchange.

So then we have no way of identifying the source, as mentioned in the client. It arrives to the site's wallet as a transaction from the MEXC hot wallet. As mentioned on the deposit tab - from that tab use a decentralized wallet like MetaMask, MyEtherWallet, Exodus, Best Wallet, Trust Wallet, etc.

On the 'deposit from exchange' tab it uses an intermediary, NACE, to generate a unique deposit address that will be identifiable as coming from you - that's something to we plan to also add to make things a bit easier, and because NACE blocks some countries, listed on that tab.

Hi, I contacted you by email and sent everything requested. For some reason the last message I received from you is stating that my account is restricted and under review. When I try to log in it shows as a banned account. Yes, I understand that the deposit error was my fault. I contacted you by email and now my account is inaccessible.

account email: [email][email protected][/email]

Updates. CoinPoker closed my account with balance. They didn't solve the problem I mentioned about the deposit error and apparently said that I abused the terms. I lost more money than I actually won on the platform, I only bet on MMA, if I'm not mistaken I only got one bet right, and last week I deposited to bet again and believe it or not, ive lost this bet too. They're accusing me of something I didn't do, and on top of that they're stealing balance from a player who only lost on the platform.

I'll ask the security team for an update here, I'm not personally in that department but can find out. It's a bank holiday at the moment they might reply tomorrow.

Just got a quick reply actually, your case is currently being reviewed.

It's not related to game security, i.e. your betting actions or games you played, so your PnL and the games you chose as you mention in your post, aren't the issue. It's related to wallet fraud. More details should follow over email.

Unfortunately as we are an unregulated, no KYC crypto site and deposits come in via wallet, we are often targetted by fraud rings. I'm not accusing you of that, but mentioning it as there may have been some kind of false positive, and some readers may not be aware of crypto scams being quite common.

If you want, I can show you all the transactions I made in my wallet (metamask). I don't even know how it's possible to commit such a fraud. I only use my wallet to facilitate transactions without 2FA. I'm the victim of a bad analysis on your part. But in the last email I received, you considered the case as final, that my account was blocked and that is non-negotiable. Honestly, I don't even care about playing with you anymore, I just want my money. And if you want to continue with a fair investigation, you can ask whatever you want, I'm not a fraudulent player, I only created the account with you to bet on MMA, just for fun.

Please do send those over email and I will ask the head of security to have another look at your case.

I have sent you another email.

As they have stated that they have made their final decision in your case, which they say is not subject to appeal, it appears likely that they may not consider anything further from you.

If you read their T&C you will see:

26. COMPLAINTS AND NOTICES

26.5. If there is no reaction on your complaint or notice from us or in your opinion the issue is not yet resolved, you can file a complaint or notice to the licensing and supervision organization.

On their website, it shows that www.coinpoker.com is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros and operates under License No. ALSl-202412004-FI1.

I will do it. But still, I think it's interesting to have made this publication here, it serves as a warning to more people. They don't even present evidence, they block the user's account and take the money.

Not a good look from coin poker can’t just block ppls accounts after depositing like that

Yeah, I feel wronged by them. I only chose to use them because I saw the high traffic they have, along with some comments floating around the internet. But I’m honestly being victimized by a poorly conducted review on their part. I could present whatever is needed to prove their accusations are wrong, but as you can see here, they mentioned an alleged fraud in just a few lines, didn’t explain what happened, and didn’t even provide any evidence. They treat it as a final decision, shut down your account, and steal your money. It’s outrageous, and I hope at the very least this post serves as a warning for others to stay away from them.

All online poker sites take this course of action, it's just a case of whether they were correct or not with each individual player.

But if they're correct, confiscating funds is standard, of course. It's better for everyone if someone correctly identified as committing fraud doesn't receive the funds back, as then they could just try again (not accusing OP of this).

This is the ToS of GG for example -

And we write the same 'sole discretion' wording on our ToS, point 9.1 https://coinpoker.com/tnc/

I've escalated it to security again, and that specific staff member in that email, as another final check for you.

As mentioned above though - we do write in our ToS, as all poker sites do, that we have sole discretion, All players accept this when signing up to any site.

While I'm not in that department I would assume if exact details of the risk assessment were provided, it would enable a correctly suspended player (not accusing you) to adjust strategy and be successful next time - such as revealing which wallets they've blacklisted that may have been linked to a player, or the exact methodology they use to investigate, etc.

For crypto fraud specifically, revealing all that information could be particularly damaging to the site. We attract a high number of organized fraud rings due to accepting worldwide players with no KYC for crypto deposits and withdrawals.

You've just revealed a great strategy for a poker site to "legally" confiscate a high amount of deposits! 😃

What happens to the confiscated money? Given to charities, I hope?

Indeed, the terms of sites like yours are similar, but if you use that as an argument for every isolated case, you’ll end up being unfair to someone (this time, to me). There is no transparency in your review process. I’ve already asked you to share the investigations here that led to the blocking and confiscation of my money, but based on your last response, it’s clear that you’re not going to do that. I could even request that you send that evidence to my email so I could defend myself, but I doubt you’d do that either.

I don’t even know how it would be possible to commit fraud in this case — I didn’t even make many transactions, and I could easily clarify everything. If I had known that requesting a manual credit for a failed deposit would result in all of this, I never would have made the request.

Just so everyone here is aware: I used CoinPoker and initially had no issues. I made a deposit through my MetaMask, and the transaction was completed without any problems. I placed a few bets and lost a little. When I started this complaint, my MetaMask didn’t have enough funds to cover the transfer I wanted to make (230 USDT, if I’m not mistaken, on the BSC network), so I used one of my exchanges that had available balance — in this case, MEXC. That’s when all the confusion started. I was the one who had to contact them and request that they manually credit the deposit. Since I wanted to place bets and noticed my mistake, I made another deposit shortly after that — this time correctly. But I still wanted to recover the funds from the incorrectly made deposit, so I sent all the requested documentation so the amount could be credited — including a video recording from my MEXC account.

Unfortunately yes I've just heard they consider the case final. You're welcome to contact our regulators, that is your right - thanks to Mike for posting the details above.

They've provided me some other information about your account which they don't want to reveal - I'm not in that department and I don't understand it all fully myself. If Mike would like me to DM that to him I'm happy to do so.

I wanted you to send it to me, so I can defend myself. This is funny. Let them send it to Mike then, but it will be empty evidence, since I can't even defend myself. Well then, what is the regulatory body's email? How do I contact them?

There's an email form here - https://anjouangaming.com/contact/

I'm going out of my way to help here in any way I can behind the scenes, unfortunately as I said they think that revealing everything about their assessment to you would not be the best course of action. Once it's escalated to the regulator though that may force their hand, I'm just a social media rep really I don't know all the specifics.

Mentioning I can send more info to Mike Haven is a show of good faith in the meantime

What’s the procedure when funds are not able to be returned to victims the site just keeps it? Seems suspicious as best would not be good if Doug Polk or some person saw this thread and made it public how u guys were doing business

Thank you for the offer of the details, but I will decline acceptance, politely.

I know I would not share it with anyone, so there is no real reason for me to be privy to the information.

However, I would think that if there is anything that is obvious to the other party that doesn't involve, say, your secretly analytical calculations or confidential background checks of some kind, there would be no harm, and some good, in telling him that, say, playing in one game with five different accounts from one computer, or whatever it is that you both know is the reason for effecting the most serious ultimate penalty. Perhaps the type of things that any Security Department at any poker site would spot with their relatively cursory and routine inspections of their games and their customers' accounts.

Well, I have already sent a message to the suggested email to start a dispute over the account balance, but I simply haven’t received a response. I sent it last week. What I can reinforce here is: do not use CoinPoker. They steal from you, block your balance, and don’t even provide any evidence. My post here on the forum also led to someone trying to scam me. A few days later, I received an email from a supposed member of CoinPoker offering to help with my case. I was directed to him via Telegram, and he does seem to have knowledge about CoinPoker. He created an account for me where I was told that to solve my issue, he would give me a 100% bonus. Anyway, I didn’t fall for it after realizing the deposit was for a wallet not linked to this new account. CoinPoker claims to have already blocked this account because it was linked to me. Honestly, I didn’t do anything on that account either; I only almost fell for the scam through it. I hope this isn’t an attempt to forge evidence, because I have also saved the email and conversations with this person. Lastly, I repeat: do not use CoinPoker, not even the supposed email for problem resolution responds to you, and be careful with scammers.

Just below the Submit button on the form https://anjouangaming.com/contact/ it states:

"Please note, this form is not for complaints/disputes
Complaints/Disputes sent via this form will not be reviewed nor responded to
Any and all disputes must be lodged via the site seal for the relevant operators website."

When you click on the site seal on their website, the "Submit a Complaint" section states:

"Anjouan Licensing Services Inc. should only be contacted by players when they believe an Operator is in breach of their license. All disputes with an Operator about a payout, a blocked account, a delay, broken features and so on, should first be taken up directly with the Operator. If no resolution is found there are a number of independent bodies you can contact, which should be listed on the Operator website. If, however, the complaint relates to an Operator breaching their license, you can contact Anjouan Licensing Services Inc. directly via their Player Support channel or via the "File a Complaint" button below. You must include all the details of your grievance so they can investigate fully. All disputes must be recorded in writing via email so the complaint is correctly recorded."