[888poker] (ROW) Official Players' Thread
Howdy Folks,
Gibraltar based, licensed and regulated, 888poker has had a record breaking year thus far with several mile
From support below,
Upon checking, the account was reopened on April 9th, 2025, and the withdrawal has already been approved and released from our end.
Could you please clarify the specific concern the member is experiencing?
Kind regards,
888Rep
Perhaps this response from Support might show why they take so long to answer their customers' queries?
How could they not know land_seal's three concerns, (provided twice: once in detail, and once as a synopsis), if they have actually read his letter?
Maybe send your reply back to them as a request for them to at least read the synopsis?
HelloI can not deposit to the poker site. It says I can only deposit in November which is ****ing nonsense. I have been on your site 10+ years, but this is ridiculous. After checking the deposit limits which never was an issue, I can confirm, all limits are unlimited.My username is youcomeonsir.Please check and get back to me. I say better, let me play.Hopefully this is happen
Sent over for you.
Regards
Hello 888rep,I have a problem with the daily gems promotion. I played 9 daily gems tournaments in the $55-$109 range and 9 daily gems tournaments in the $22-$33 range last week but I'm missing both the $55 and the $22 Tickets. Normally they are granted automatically after the 9th tournament finishes, it whould be on 07.06.2025.Can you please forward the query? Thanks in advance
Hello 888rep,
I could claim the $22 Ticket today, thanks for that! However I am still missing the $55 Ticket.
I hope it can be resolved too. Thanks in advance.
From support below,
Upon checking, the account was reopened on April 9th, 2025, and the withdrawal has already been approved and released from our end.
Could you please clarify the specific concern the member is experiencing?
Kind regards,
Hello 888rep!
my account is land_seal
I will try to explain again what my problems are. Indeed, the account was unblocked on April 9 after reviewing the documents for 5 months. I have already made withdrawals after April 9 and they have all been completed. But I cannot withdraw more than 5,000 per month, this is the current limitation, this window is displayed when trying to withdraw more than 5,000.
Before blocking for verification, I did not have such a small limit on withdrawal of funds, there was a limit of 30,000 per month. It is strange that after a comprehensive verification of the account, the limit was reduced. In addition to poker, I play in your casino quite actively and not for small stakes, but this limit completely kills the desire to do this. I looked at the statistics, in May there were 16 days when I played in the casino, the total amount of bets was 180,000 per month, but I have already reached the monthly withdrawal limit of 5,000, since I try not to keep more than 5k on my account, but deposit and withdraw in case of winning in the casino. I ask you to return the previous limit of 30k per month, which was before the blocking, since all the necessary documents were checked before unblocking.
Sorry to repeat my request again, but I can't solve the problems either through chat or through email support. Please read to the end and understand what the problem is.
After an unsuccessful attempt to resolve the issues via online chat, I sent this email to [email][email protected][/email] on April 30, I received a response on May 5. Below is the text of the email and a screenshot of the response.
"Hello, my Support User ID: 832073169, nickname land_seal, I'll start from afar with the background, because it is important for understanding the problem. My account was blocked for 5 months during the KYC verification, from November 8 to April 9. I sent the documents the next day after the request, November 9, they were reviewed for 2 months and on January 6 you requested some of them again. I sent them on January 9 and after 3 months of review, the verification was passed, the account was restored on April 9 and I was able to make deposits and continue playing. After unblocking the account, I had 3 problems, I will describe each of them below in more detail with screenshots and documents. 1. Change of registration address. During the blocking, I moved to another city. On April 22, I contacted the online chat with a request to change the address, attached a bank statement. The support operator said that the document is suitable, asked to reset the password, which I did and said that within 3 days the address will be changed (change.jpg). 8 days have passed, the address has not been changed. I ask to change it, my new address: Ukraine, postal code 03022, city Kyiv, street Vasylkivska, building 38, flat 186. To confirm the address, I am attaching several documents, suddenly one is not suitable for address verification: 2. Withdrawal limit. Over the past 2 days, I have tried several times to withdraw $500, but each time a window popped up that I have reached the monthly withdrawal limit of $5000 and to increase the limit I need to go through ID verification, a screenshot of the message is attached (withdrawal.jpg). But 20 days ago (April 9) you completed the full verification of KYC, I passed the following verifications: Proof of address, Photo of Card (ending in 1329 and 9658), Proof of Ownership of Luxon Account, Source of Wealth. Before the account was blocked and unblocked, I did not have this limit, I withdrew more than $5000 per month several times. I contacted the online chat a few days ago, as a result, the operator asked for a photo of my passport or driver's license to increase the limit. I just tried to withdraw funds, but the limit has not been increased yet. I understand that perhaps not enough time has passed to consider the problem, but today is the last day of the month and tomorrow I will not be able to check. I sent a photo of my passport and driver's license in the online chat in one photo, perhaps they should have been photographed separately. Therefore, I am attaching a separate photo of the card ID from 2 sides and a passport (id_front.jpg, id_rear.jpg, passport.jpg). Please increase the withdrawal limit that was before the blocking. 3. Extra rakeback. After unblocking, I stopped receiving extra rakeback for rake at regular cash game tables. I received extra rakeback every month for over a year, the last time I received $303 on November 4, a few days before the KYC verification request. I thought that the promotion had ended, but recently I learned from one of the players that he still receives extra rakeback for rake at regular cash game tables. Perhaps after blocking for 5 months, the promotions on my account were not automatically restored and they need to be connected manually. Participation in this promotion gave me additional motivation to play more to reach $1,000 in rake per week, I think it was a mutually beneficial promotion for us, now I have never made $1,000 in rake in a week when I thought it was over. I ask you to restore participation in the extra rakeback promotion on my account, I understand that this is a difficult question, so I ask you to pass it on to the head of the poker department for consideration. Also, if a positive decision is made, I will be very grateful for the payment of extra rakeback for the period from April 9 to the current date. I apologize for my English and such a long letter, I tried to describe everything in as much detail as possible. If each issue needs to be sent in a separate email, please email me and I will create 3 separate requests. I hope for your help and thank you for your work."
- bank statement from April 30 (adr_bank.pdf)
- statement from Luxon from April 30 (Luxon USD statement.pdf)
- screenshot of my Luxon account page (adr_luxon.jpg)
As far as I understand, my request was assigned number 553735, but I have not received a response to my request for a month. In this email I sent the following documents:
- bank statement from April 30 (adr_bank.pdf), statement from Luxon from April 30 (Luxon USD statement.pdf), screenshot of my Luxon account page (adr_luxon.jpg), photo of the card ID from 2 sides and a passport (id_front.jpg, id_rear.jpg, passport.jpg), screenshot of the withdrawal limit problem (withdrawal.jpg)
I will try to briefly summarize the essence of the 3 problems:
- during the five-month blocking, the registration address changed, I sent statements with the new address both in the chat and via email, but they still haven't changed it to a new one in a month.
- after unblocking, they set a basic limit of 5,000 per month for withdrawal of funds, as if this was a new account and I hadn't undergone a comprehensive check. In addition to poker, I play in your casino quite actively and not for small stakes, but this limit completely kills the desire to do this. I looked at the statistics, in May there were 16 days when I played in the casino, the total amount of bets was 180,000 per month, but I have already reached the monthly withdrawal limit of 5,000, since I try not to keep more than 5k on my account, but deposit and withdraw in case of winning in the casino. I ask you to return the previous limit of 30k per month, which was before the blocking, since all the necessary documents were checked before unblocking.
- I was excluded from the weekly extra rakeback in cash games at regular tables, I participated in this promotion for 1.5 years before the block for verification. I thought that the promotion ended during the 5-month verification, but a couple of players and my affiliate gipsyteam wrote that players are still receiving this rakeback. The affiliate also wrote that this is a common practice at 888, that after a block and forced long inactivity, they disable promotions and they need to be manually re-enabled through support. I ask you to return access to this promotion, since it is not my fault that I have not played for 5 months, such is the speed of checking the documents sent in support. Ideally, I ask you to return the rakeback for the time that I am trying to get back into the promotion, but this is secondary. I understand that this is a non-standard request, please forward it to the head of the poker department.
In case you need documentation from me or to better understand the issues, I kindly ask your support team to re-view my email of 30th April which I sent to [email][email protected][/email] and which was assigned request number 553735. This email explains everything in detail with screenshots and documents.
I hope for your help 888rep and thank you for your work.
P.S. Sorry for my English, translated using Google Translate.
888rep,
how to get rid of active bonus which is 0 ? After withdrawal he did not disappear as well. Seems it is a software bug. Maybe you can remove it manually ? Thanks. support ID: 809220073
888rep,how to get rid of active bonus which is 0 ? After withdrawal he did not disappear as well. Seems it is a software bug. Maybe you can remove it manually ? Thanks. support ID: 809220073
You can just wait 47 days and it will diappear. You will not lose the initially granted bonus, if it is your worry.
I can't log into my 888 account — it says it's been temporarily disabled, but I haven’t received any email about it. Anyone else experiencing this?
I can't log into my 888 account — it says it's been temporarily disabled, but I haven’t received any email about it. Anyone else experiencing this?
As always I will need your poker user name?
Hello 888rep! my account is land_sealI will try to explain again what my problems are. Indeed, the account was unblocked on April 9 after reviewing the documents for 5 months. I have already made withdrawals after April 9 and they have all been completed. But I cannot withdraw more than 5,000 per month, this is the current limitation, this window is displayed when trying to wit
From support,
Please advise member with the following;
1. Change of registration address.
- We apologize for the delay regarding the address verification, but this was resolved on June 2nd. Reference number: 553735.
2. Withdrawal limit.
- During the same month, the member successfully withdrew nearly $5,000. Please try processing the withdrawal again, or if preferred, we can assist with a manual withdrawal. Kindly confirm if the bank details and withdrawal amount remain the same.
3. Extra rakeback
- The matter has been forwarded to the relevant team for further advice.
Regards
From support,Please advise member with the following;1. Change of registration address.- We apologize for the delay regarding the address verification, but this was resolved on June 2nd. Reference number: 553735.2. Withdrawal limit.- During the same month, the member successfully withdrew nearly $5,000. Please try processing the withdrawal again, or if preferred, we can assist
I express my deep gratitude to 888rep, after your participation 2 out of 3 problems were solved in 24 hours. Today my address changed in the poker client and the withdrawal limit of 5000 per month was removed.
I hope the issue with extra rakeback will also be solved.
Thanks again to 888rep!
Hello, I can't get through to your email, I would like to clarify why my withdrawal has been hanging since February 9 and still hasn't arrived? (an account is registered to this email)
***
Edit/MH: Please see, per OP:
I express my deep gratitude to 888rep, after your participation 2 out of 3 problems were solved in 24 hours. Today my address changed in the poker client and the withdrawal limit of 5000 per month was removed.
I hope the issue with extra rakeback will also be solved.
Thanks again to 888rep!
Your welcome.
HelloI can not deposit to the poker site. It says I can only deposit in November which is ****ing nonsense. I have been on your site 10+ years, but this is ridiculous. After checking the deposit limits which never was an issue, I can confirm, all limits are unlimited.My username is youcomeonsir.Please check and get back to me. I say better, let me play.Hopefully this is happen
Hi! Will I get notified by email? Or can you notifiy me here whatsup?
Thanks
HelloI can not deposit to the poker site. It says I can only deposit in November which is ****ing nonsense. I have been on your site 10+ years, but this is ridiculous. After checking the deposit limits which never was an issue, I can confirm, all limits are unlimited.My username is youcomeonsir.Please check and get back to me. I say better, let me play.Hopefully this is happen
From support below,
The member is required to provide a source of funds in order to increase the annual limit set on their account.
Regards
I cant deposit to site. Only in November lol. They want payslip. I told them I have been pro poker player for 15 years. And they still want documents. Can you please sort this out for me. I nevet had problem playing on 888 and after 15 years they realise they need documents???
This whol site is a ****ing bullshit.
Hello 888 support, my nickname is Uselessclown. Take action against the player "d1sast3rBTH". He starts 6 tables at once, where he sits alone and prevents others from selecting. Few players block his pose, but he just goes out and starts a new table, regwars never play, he just goes out and starts a new table or sits out until an amateur appears. Do something, please, it is absolutely impossible to play like this, this animal interferes with a huge number of players
Dear 888rep,
Username is WalnutPix.
I'm still waiting on my monthly rake back from May which will be the max pay out ($1000), plus weekly rake back payouts for the last 4 weeks or so ($200+)
In regards to the monthly rake back - It seems like some months this is automatically awarded on the 1st of the month and other months it's nowhere to be seen and I need to painfully chase it. The support on the App itself is so abysmal and the reps on there seem to have no idea what's going on.
Please can you help and also let me know why the automated payout each week/month is failing?
Thanks
Hello 888 support, my nickname is Uselessclown. Take action against the player "d1sast3rBTH". He starts 6 tables at once, where he sits alone and prevents others from selecting. Few players block his pose, but he just goes out and starts a new table, regwars never play, he just goes out and starts a new table or sits out until an amateur appears. Do something, please, it is abs
You mistook 888 for different room. Guy is doing nothing against 888's T&S. On 888 player by the rules can sit out if there are less than 4 players but when a fourth player joins he must get active.
Dear 888rep,Username is WalnutPix.I'm still waiting on my monthly rake back from May which will be the max pay out ($1000), plus weekly rake back payouts for the last 4 weeks or so ($200+)In regards to the monthly rake back - It seems like some months this is automatically awarded on the 1st of the month and other months it's nowhere to be seen and I need to painfully chase it.
Sent over for you.
Regards
Hi, my support id is 793074593, you might remember me from these threads:
https://www.reddit.com/r/888pokerofficia...
https://www.reddit.com/r/888pokerofficia...
As I detailed at the second link above I made a withdrawal for 3500usd in April 2025 via wire transfer which is the only payment method available to me. My bank received the funds but asked for documentary evidence as to the purpose of the transaction before it credited the funds to my account. I created the aforementioned thread on reddit and sent support an email and engaged live chat for help and they sent me the document I requested in about 24 hours.
Unfortunately the document contained a typo in my third name which I pointed out to 888 support who apologized for the error and assured me they would send me a new document as soon as possible. (I never received that updated document.) However my bank accepted the document with the typo and credited my funds and I was both relieved and grateful to support for understanding that it was an urgent request and delivering on my behalf.
Fast forward to June 2025 and I make another withdrawal for 3500usd via wire transfer and again write to [email][email protected][/email] for another document to authenticate my June 2025 payout by wire transfer. I sent the request via email and also followed up in live chat. After much back and forth I received an email from [email][email protected][/email] in which support said they had attached the document I requested. Unfortunately when I downloaded their attachments I saw they had re-sent the same letter (with the same typo in my third name) from April 2025 instead of a new one for June 2025.
I was frustrated but assumed it was a mistake and wrote to them asking for clarification and requesting the updated letter. I made the same request in live chat and was told I'd be contacted with the updated letter. I've attached screenshots of my correspondence with support via email as well as my conversations with agents in their live chat. The first email I sent to them was on June 5 after my bank received the 3500usd. The email I received from noreply888 is from June 11. Since then there's been radio silence.
As I said in my emails to them and in live chat this is an urgent issue because my bank won't release the funds to my account without documentary evidence of some kind. If someone from 888 support could email me the updated letter I requested I'd be grateful. I don't know who I've upset or why a request that took 24 hours to fulfill in April 2025 is so difficult that in June 2025 I have to post this thread on reddit and twoplustwo more than two weeks after my initial request.
I tried my best to resolve this via email and live chat but that got me nowhere.
Thank you for your time.
CornyGuy
Sent this over for you.
Regards
Hud is not working anymore ? (cash games)
