WSOP NJ Account Closed?
On 7/11/25, WSOP NJ has emailed me explaining that I have voluntarily self-excluded, indicating they've closed my account, banned me from all related properties, etc.
I have never self excluded, never even considered it, never had a problem. I continue to play on other NJ online poker sites. I've emailed NJDGE like 10 times in the past couple months asking for clarification, receiving no response. I've emailed WSOP explaining that i've never self excluded, but they respond with unrelated nonsense, and saying my account will remain closed due to a "technical issue with my registration details."
Basically, i've been banned for no reason, and no recourse. They also still have my funds (not alot, thankfully), which they originally stated would be sent to me, but I have not received months later.
Anyone else ever have this issue? Any ideas on how to remedy the situation?
Here's the original email from WSOP NJ:
Dear -------,
We've been informed you've permanently self-excluded with the New Jersey Division of Gaming Enforcement.
Access to your existing account at WSOP.com has been blocked and we will take reasonable measures to ensure that you do not receive promotional offers.
In addition to this, your recent voluntary self-exclusion request - initiated on [brand] has been communicated to all Caesars Entertainment Corporation (formerly Harrah's Entertainment, Inc.) ('Caesars') owned, operated, or managed related properties, which currently include facilities bearing the brand names Caesars, Harrah's, Horseshoe, Rio, Showboat, Harveys, Bally's, Grand, Paris, Flamingo, Tunica Roadhouse, The Quad Resort & Casino, Hot Spot Oasis, Planet Hollywood Resort & Casino, ThistleDown Racino, Bluegrass Downs Racetrack, Nobu Hotel, and The Linq.
Your exclusion will apply to all online gambling products and all facilities at all Caesars, gaming facilities, and all other properties, companies, online gambling sites or brands that are currently owned, operated, or managed or will be owned, operated, or managed by Caesars Entertainment or its affiliates after the date of your exclusion request. Should you access an online gambling product or enter any part of any such facility, Caesars shall use all legal rights and remedies available to bring about your immediate removal from said products or premises. Should your presence go undetected and you win at any gambling activity, Caesars shall refrain from paying you any winnings and all such winnings will be forfeited.
Despite this request for exclusion, Caesars shall not bear any legal liability or responsibility if any of its online gambling products or facilities provide services to you. It remains your responsibility to refrain from accessing online gambling products or entering a facility and using the services provided.
Although we are taking measures to stop all mailings to you, you may mistakenly receive mail from us in the future. If this occurs, please advise us by emailing support at [email][email protected][/email]. This will help us take additional measures to avoid future mailings. You should then destroy the mailing. Any offers you receive following the date of your receipt of this letter (or offers received prior to your receipt of this letter which have not yet been redeemed) are void.
In addition, in the event you were a participant in Caesars Total Rewards? Program, this exclusion makes you no longer eligible to participate in that program, as stated in the Total Rewards? Program Official Rules, and your membership is now revoked. Your Total Rewards? account has been closed, and any Total Reward? points that you accumulated prior to the date of your exclusion have been removed from the Total Rewards system and have been forfeited and unavailable for any use whatsoever.
Please also read the terms and conditions at the bottom of this email, which apply to you.
Because of your request for self-exclusion, any eligible funds left in your bankroll will be automatically cashed out. We have already begun this process on your behalf and will notify you shortly should this be applicable to you.
We wish you all the best for the future.
Sincerely,
The WSOP.com Operations Team.
www.WSOP.com
