HayalBahis Klas Poker account closed for company based poker operation no evidence provided

Hello,

I am posting here to share my situation and ask for advice regarding HayalBahis / Klas Poker.

My account (username SharaBullet) was permanently closed with approximately 4000 USD remaining in the balance.

I want to clarify something important from the start. This is not a case of me losing money and being upset. I have been playing on this network for around two years and I have been overall in profit, close to six figures during that time.

The issue is not about losses. The issue is about how my account was handled and closed.

At first I was told the reason for the ban was that I am a professional player.

After I asked them to show me which specific rule I violated and to provide the exact Terms and Conditions clause, the explanation changed. I was then told I was involved in a “company based poker operation with different players.”

No specific transaction, date, amount, hand history, or rule violation has ever been identified.

I asked multiple times for:

– The exact transaction(s) allegedly in breach
– The specific Terms and Conditions clause violated
– The legal basis for confiscating my remaining balance

Instead, I was told:

– The decision came from the Klas Poker fraud team
– Support cannot intervene
– I should contact live support
– Live support said they cannot help

Before the permanent closure, I was even told that everything was fine.

For clarity, I have never:

– Used bots
– Colluded
– Multi-accounted
– Shared devices or IP addresses
– Transferred funds
– Used agents or private rakeback deals

Another concern I experienced while playing there was that withdrawals were often delayed. I was sometimes told there were temporary issues or limits, and payments would only go through after multiple attempts.

I am posting this not out of anger, but to understand:

– Is “company based poker operation” a standard internal classification on this network?
– Can a Curacao licensed operator confiscate funds without presenting concrete evidence?
– What would be the proper next step in this situation?

I would appreciate any serious advice, and also suggest to be carefull with them.