[888poker] (ROW) Official Players' Thread

Hey 888Rep,

since i haven't recieved rakeback this week - could you please forward the issue accordingly?

Thank you! Kind regards.

Username: Momentum288

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Thanks for your feedback.

Regards

Hello, I've been 888poker customer for years. Recently I encountered an issue with withdrawal options, I've sent documents many times, tried deposit with other methods, as I was ensured withdrawal option will appear. How can I solve this? Nickname: bukpaprasc

Hey!
i have a friend who has issues with withdrawing money. He doesn't speak english so i write on his behalf. He provided all the documents required, but it takes for two weeks already. Could you please streamline the process.

The nickname is:

burgerBluff

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Please note that we are unable to provide any information to third parties. For security and privacy reasons, we kindly ask that the account holder contacts us directly for assistance.

Hi. I'm having trouble registering. I can't register an account.
At the end of the registration process, I get a message asking me to contact the help center (screenshot attached). I've already emailed support, but they've ignored me. I tried live chat, but they didn't give me any helpful advice. I still can't register an account. 888rep, please help. Can you recommend a solution? Has anyone else encountered this problem?

What country are you from?

Hi,

whenever I am busting a MTT/Blast Game there is a decent Chance that all visuals of my Client are freezing. It doesn't happen all the time, probably in about 25% of cases. So when finishing a Tourney the Table gets auto-closed (with another Pop-up of finishing Position and/or question wether or not I want to reenter the tourney), there is a weird lag already when that happens, but most of the time Client stays stable. Either way it never just "crashes", but rather all the visuals are completely freezing. When I have another table up while one of these freezes happen, all sounds are still continuing (chips-sounds, alert when it's my Turn etc) however all visuals remain stuck. Trying to click through the clients tournament-schedule it's also frozen there.
Force-closing (via task Manager, only way) and reopening the software fixes the issue obviously, but I am from Germany and have then to wait 5 minutes after logging before I can take any action at any Table again. Thus, for many months now I am forced to play only 1 Table at the time on 888, because if I played multiple tables I would just watch my stacks blind away for 5 minutes.
This issue must have to do with some update of the past, because this started to happen to me a year or so ago, I never had such an issue for years prior.. My Computer Setup has not changed since, but I have a decent gaming PC, it definitely has nothing to do with my PC-Components. I use Intuitive-Tables while playing and thought that could cause the issue (by interfering with the Software somehow or so), but recently I tried 888 while not using IT and same thing happened.

Maybe anyone reading this had a similar issue in the past and got it fixed somehow? I would love to play a lot more Volume on 888, but this issue is just a pain and would be very costly if I would start grinding 888 properly this way.

I haven't received my rakeback from Early Bird promo for 2 weeks in a row now, and the monthly didnt arrive either. I tried e-mailing [email protected] but got an automated reply that domain is unavailable.

I live in Georgia

Hello, I have the same problem, username: Ellenator

been playing here ten years from Chile, suddenly all withdrawal methods—Skrill, Neteller, Luxon—got blocked. Only bank transfer left. I deposited with those e-wallets, why can’t I pull out the same way? Now they want a bank statement with my address, SWIFT code, account number, all in one. But Chilean banks don’t print addresses on statements. Support even told me to open a new bank account with different bank even when I sent all the options from 3 different banks! also sent them my Wise statement exactly as asked, they reject it saying ‘from another country’. So I’m stuck, no way to cash out my balance. I’ve chatted support five times, same loop. Need this fixed—either reopen my e-wallets or accept a local cert like the last one I sent, which has everything they list. What’s the real rule?

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Seems to me that you have a lot of apps opened at the same time and are playing other sites at the same time also. Maybe just experiment when the issues all start and just play the minimum to see when it gets worse.
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I will need some ID but you can't pm me until you make a certain amounts of posts.

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Thank you. Got it all sorted.

Also haven't recieved Rakeback this week aswell.

Is this issue currently under review? I'm asking because there was no further responce after the original sent over message.

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Can you please give me your poker user name?

ziggis88...... i have already written on reddit support....... On pokerstrategy forum there are also minimum 5 players from germay, who con not play.

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Hello 888rep,

I am also missing early bird rakebacks for the weeks 26.01.2026 - 01.02.2026 and 02.02.2026 - 08.02.2026. I got in touch with support on reddit on 05.02.2026 but nothing happens for over 1,5 weeks. 888rep, could you please help to speed it up?

Just to prevent misunderstandings: today I received the early bird rakeback for the week 09.02.2026 - 15.02.2026 but am still missing ealy bird rakebacks for the 2 weeks before.

You have my screen names in pm's.

Thanks in advance.

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