888poker problem

There can be few reasons:

-third tool soft. For example your tableninja could alert. I'm not sure if it is allowed or not. Different poker sites have different rules about 3rd party software.
- if you cleared casino bonus without playing poker.
- multi accounting
- using vpn or proxy.
- autoseat scripts

Ty 4ernav for your answer and input.

I used tableninja before on Pokerstars. At 888 i only used Intuative Tables.

https://www.intuitivetables.com/faq/

IntuitiveTables

FAQ - IntuitiveTables | Revolutionize Your Online Poker Setup

Under the 2nd point you already see that nearly every site is supported

and they also write this:

Is IntuitiveTables Legal?
Yes! We do our best to honor each site's Terms of Service. When possible, we work closely with sites to make sure to add features that are allowed by the site. If a site changes their terms, or you have been contacted by a site directly regarding our tool, please let us know! We are always willing to make changes to our software to comply with each site's rules.

I never played Casino on 888 just Poker,
I never had multiple Accounts
I never used a VPN for Poker or general in private
I never used autseating scripts

I can say i used nothing than Pokertracker4 and IntuativeTables

Edit: And since then i use the exact same Setup ( Intuative Tables and Pokertracker4) on Pokerstars. Im not banned, there are no problems.

It's not working like that. It doesn't matter what is written on software dev site. They promote their software so you would buy it. In your case it's Intuative Tables.

Sites which sells autoseat also wrote that it is legal. And it's all is a bullshit.

You had to ask directly 888poker about Intuative Tables. Is it allowed or not. And only then you can use it. So it's very possible now that Intuative Tables alerted your account. Their security bot works very simple: if it detects an unknown(for them) software - it is always AI and game over.

And don't compare PS, 888 or other Poker sites. Each of them have their own rules about prohibited software. So it is not an argument at all, that IT is allowed at Stars.

by habeichja m

Ty 4ernav for your answer and input.I used tableninja before on Pokerstars. At 888 i only used Intuative Tables.

https://www.intuitivetables.com/faq/

IntuitiveTables

FAQ - IntuitiveTables | Revolutionize Your Online Poker Setup

Under the 2nd point you already see that nearly every site is supportedand they also write this:Is IntuitiveTables Legal?Yes! We do our best to honor each site's Terms of Service. When possible, we work closely with sites to make su... See full post

I sent this over to support for you.

Regards

4ernav thank you for your answer.

If it would be like that. They asked me to give them information if i think there is a mistake. I told them that I only use Pokertracker4 and Intuitive Tables

Why can´t they tell me, that it is forbidden to use Intuitive Tables and i am banned because of this? Instead they made let me in the dark and just telling me

that its permanent and funds will not be cashed out.

Anyways i can´t believe it is because of Intuitive Tables because. The software just puts the tables in Place. Additional i have hotkeys for bet, fold and call. Thats all.

Intuitive Tables is no self playing bot or real time assitance.

I could understand if i get liftetimebanned if i used a bot or something. I would have no problem to uninstall this programm if it is really forbidden.

You really scared me with your answer. I guess i will ask the Pokerstars Support now, if this is forbidden.

I posted this also 8 months ago in the Pokerstrategy forum. I always mentioned Intuitve Tables. Not here and not there is or was anyone who said something like Intuitive Tables is forbidden, didnt you know that. You are the first person who just mentions it without knowing.

And i remember the autoseat-script time, when it was allowed and when the changed it to forbidden. It was clearly communicated, everyone knew about it.

@888Rep

thank you. If you would just tell them, they just should say me it is because of Intuitive Tables then i know why. but if intuitive tables is allowed (which i believe until now) then i am 100% sure, that there must be a big big mistake

What 4ernav was saying was basically that only what 888 says matters, not people on forums, other poker sites or anywhere else.

Always and I repeat always ask the poker platform you are using(888 in this case) before using anything on their site, it at the very least gives piece of mind and also save the interaction between yourself and them in case of a later dispute.

I cannot and do not comment on specifics of peoples cases or take sides when I don't have the complete picture but I wish you good luck none the less.

Thanks MarKDavis,

I understand what he’s trying to say. What I meant with what you quoted is that nobody actually said anything: I mean, if someone gets banned and says they used an autoscript, then everyone would immediately say that those are forbidden.

Maybe I’m actually the dumb one here. Short story: back in the day, pretty much everyone knew TableNinja and TableNinja2. I was a customer for years, but at some point the program became so bad that it just stopped working.

So I’ll just ask: does anyone here know IntuitiveTables? It’s basically the same as TableNinja, just much better, and ever since I started using it, it has been 100% reliable.

I think I created my account on 888 sometime in summer 2023. I played throughout all of 2024 and then into summer 2025, until I suddenly got banned out of nowhere.

The program costs $16 per month, which I’ve been paying ever since. Maybe I’m just naive, but you should at least be able to trust that the information the program provides on its website is accurate.

And even if that’s not the case—do you think it’s justified to freeze an entire account forever over something like this and confiscate all the money? Couldn’t there at least have been some clarification for me, like a one-month suspension, for example?

888 is portraying me as a cheater, even though I’m not. Whether it’s allowed or not, the program didn’t give me any advantage at the tables—my HUD from PokerTracker provides way more than that.

Does it really speak for a reputable poker site if some kind of alarm only goes off after two years? Anyone who plays or has played on 888 knows the player pool isn’t that big. Something like this should be noticed immediately.

That’s why I still believe it’s a mistake.

My account was unblocked yesterday, but with a warning that they will continue to monitor it closely. I haven't yet been able to determine the exact reason for the block - other than the use of autositting scripts. It's clear to me that this was a glitch in their security system that triggered a false positive. I don't know what triggers their system, and now I'm afraid to play

Hello 888Poker Support,

In August 2025, my account "habeichja" was suspended on the grounds that I was using artificial intelligence. I clearly denied this at the time. After 5–6 emails, it was made clear to me that this decision was final and that my account would remain permanently banned.

Since the time of my suspension on 888.de, I have been playing again on PokerStars.de. To this day, I have asked myself why I was banned on 888. I simply accepted it because, as a private individual, I felt I had no way to defend myself. You did not name a single specific action I supposedly took, nor did you provide any suggestion as to how I could prove my innocence.

Instead, you told me that I should provide information proving that the mistake was on your side. Do you actually realize how unreasonable that is? Put yourselves in my position: you know with 100% certainty that you have not used any prohibited software, and then you are told to provide proof of your innocence—while at the same time not even being told what exactly you are accused of doing. You are asking me to provide evidence that simply does not exist.

Since my ban, I have spent over half a year playing, among others, on PokerStars, using the exact same setup that I used on 888 Poker (PokerTracker 4 + Intuitive Tables). And, unsurprisingly, I am still playing on PokerStars. I have not been suspended or banned—because I have never cheated in poker in my life.

Now, approximately eight months have passed since my suspension on your platform, and I have decided to formally challenge this decision. I request that this case be reviewed again and that my account be reinstated afterward.

If this does not happen, I will contact the Joint Gambling Authority of the Federal States (Gemeinsame Glücksspielbehörde der Länder) and report this case. If necessary, I will also involve a lawyer.

However, that is not my goal. My goal is to have my account restored, as I have always been a fair and honest player. I am not trying to recover my remaining bankroll through legal means or anything like that. I simply want access to 888 Poker again—and ultimately, this is also about my integrity and personal pride.

Whoever is reading and handling this case: I can only repeat once more that I have never cheated.

Yours sincerely

-------------------------------------------------------------

Thank you for reaching out and for taking the time to share your concerns regarding your account.

We understand how frustrating it can be not to receive a detailed explanation, especially after being a loyal player and enjoying your time on 888poker. Your query is completely valid, and we appreciate the opportunity to clarify the situation as much as possible.

Following a thorough review conducted by our Poker Operations team, a decision was made to permanently close your account. Please note that such decisions are never taken lightly and are based on a comprehensive assessment of multiple factors, including adherence to our Terms & Conditions, fair play policies, and overall account activity.

While we understand your concern regarding the use of third-party tools such as PokerTracker and HUDs, we are unable to confirm whether this was the specific reason for the action taken on your account. For security and integrity reasons, we are not able to disclose the exact details or triggers that led to the restriction.

Please also be aware that, as previously communicated, the decision regarding your account is final. This includes the permanent closure of the account and the forfeiture of any remaining balance, in accordance with our policies.

We truly regret that this experience has left you disappointed, especially given your positive view of the platform prior to this matter. However, we must uphold strict regulatory and fair gaming standards to ensure a safe environment for all players.

We kindly ask that you refrain from attempting to open new accounts, as these will also be subject to closure.

Thank you for your understanding.

Kind regards,
888poker Support Team

---------------------------------------------------

There is the answer they gave me to my E-Mail.

I will contact the gambling comission here in my country and will see what they tell me to do. If they dont want me to play on 888 its fine. They should cash out my money or proove me or someone else, that i used AI. IntuitiveTables has nothing to do with AI lol. Thats the frustrating Part. They are still unable to tell me why exactly im banned, even when i gave them all the possibilities. They are unable to say something like: IntuativeTables is a forbidden software. You were not allowed to use HUD or something.

Did you ever get anywhere with the gambling commission? Any update to give?

Update:

After I contacted 888, I received a reply after 24 hours saying that the account will remain permanently closed. I still haven’t received any explanation as to why.

Some people here in the forum suggested that it might be بسبب IntuitiveTables. I actually contacted their support and received the following reply:

“I'm really sorry to hear you got banned on 888! We've never had any other complaints or reports from users getting banned there from the use of our tool. We have direct approval from many poker sites, however 888 never got back to us directly. We closely monitor other tools such as 888Caption and make sure we follow the same rules as them on 888. I don't believe your ban was related to the use of our tool. If they can provide any more information and it relates to us in any way, please let us know.”

So this is how things look now: I’ve been banned because I’m suspected of using artificial intelligence. But I did not.

At this point, there’s only one possible reason left why I might have been banned: that I used my HUD with PokerTracker 4 on SNAP tables.

I demonstrated above that I didn’t do anything special, just ticked a simple checkbox in PokerTracker 4. Yet here I am today, still not knowing whether HUDs are allowed on SNAP or not.

Neither 888 has replied to me, nor has anyone here in the forum who plays on 888 confirmed whether HUDs are allowed or forbidden. On regular tables, they seem to be allowed.

And if that was the reason: is a lifetime ban justified for this? And why send such a vague explanation by email instead of simply saying it was بسبب using a HUD?

That’s why I assume it’s not related to the HUD either. At this point, I can say with a clear conscience that there is 100% no other possible reason. But I’m powerless.

What am I supposed to do now? I also asked 888 whether Intuitive Tables is allowed, since I got uncertain from this forum, but I haven’t received any reply for 3 weeks. I’m not even following up anymore. ChatGPT tells me that even a lawyer would only give me a chance of getting my bankroll back. That’s €530, which doesn’t matter to me. The account would still remain banned.

I’m also disappointed that no one here is standing up for me. Instead, everyone blindly sides with 888 and tells me I’m naive for trusting IntuitiveTables, etc. — until it happens to them.

And in my case, it wasn’t even about the bankroll. 888 is, alongside PokerStars, the only site where HUDs are allowed — at least for German players.

I am completely innocent. But I just can’t get any explanation of what this is supposed to mean.

Here again is the first message from 888:

“This is the Poker Security Department at 888.de, and we are contacting you regarding your account with the username ‘habeichja’.

As you may know, we carry out security checks on all our members at some point during their membership. During a security review of your account, we detected suspicious activity indicating that artificial intelligence may have been used.

The use of artificial intelligence strictly violates our Terms and Conditions and is not tolerated on our website, which is why your account has been suspended.

If you have any information that could support our investigation, or if you believe the decision to restrict your account was made in error, please contact us so we can clarify the situation.”

I replied to them with this:

“Dear Sir or Madam,

My account has just been suspended and I am being accused of using ‘artificial intelligence.’ I am shocked, as I have never used artificial intelligence for poker. There must be a misunderstanding. I would like to know specifically what I am being accused of. Furthermore, I request that my account be reinstated.

Kind regards”

And I’ve already posted everything else. I would really like to play on 888 again, even without a HUD on SNAP. It truly became my favorite site after I reluctantly left PokerStars.

Is there even anyone here who supports me and believes me, or are you all not worried that this could happen to you as well?

Otherwise, I don’t even know what else I’m supposed to update here. Without any external support or higher help, I have a 0% chance anyway. That’s why I haven’t contacted 888 again since then.

NL10 SNAP

https://ibb.co/RGmGpHLs

ImgBB

NL10SNAP hosted at ImgBB

https://ibb.co/4R8PWHQm

ImgBB

NL25SNAP hosted at ImgBB

https://ibb.co/VFY9tjV

ImgBB

NL5SNAP hosted at ImgBB

Time4Revenge,

Maybe you even think I’m a bot yourself, since I became aware of you through the 888 thread where you reported possible bots.

But if you don’t think that, and maybe can “prove” it here with a few of my bad hands (3 are enough — you don’t have to completely expose me), and if I get unbanned from 888 in the future, I will send you a €200 Paysafecard via private message. I’ve always been honest and I stand by my word.

Otherwise, I will give three people who write here — or have already written here — a €50 Paysafecard each.

I will keep my word. If I am ever unbanned, I will give out these €350, specifically €200 to Time4Revenge. It’s hard to prove something when you know you’re 100% innocent — like in the movie The Shawshank Redemption. But he could at least show that there’s a lot speaking against artificial intelligence.

Thank you for your attention.

I hope everything works out for you. I've also almost come to terms with the fact that my account was taken away and my money was stolen without explanation. In any case, I'll file a complaint with all the licensing companies, hoping this will have an effect and they'll stop doing this. If anyone has any experience with licensing companies, please share.

There should be a section in their Terms and Conditions, the contract you agreed with them when you joined, called Complaints and Disputes. Follow the procedures and, if dissatisfied with the final outcome, you can refer the problem to eCOGRA or the UK Gambling Commission.

888 has been quietly nuking accounts for HUD use on Snap for at least 2 years now, so that's almost certainly what got you. The brutal part is keeping your bankroll - that's straight up theft and you should file a complaint with the Gibraltar Gambling Commission since that's who licenses them. I had a friend lose about $340 sitting in his account the same way and the GGC complaint actually got it refunded after 6 weeks. Definitely worth the 20 minutes to submit it.

thanks for your information. I have just made my complaint 7h ago and now i am reading this.
I live in Germany, we have even more strict rules.

I still cant believe its because of the HUD. They could save their customers by

a) writing directly on their HP that HUD is allowed on normal Tables and forbidden on SNAP
b) talking to Pokertracker4, that HUD is forbidden and they should take out the future for SNAP Tables, its just 1 click.

And why i dont believe its because of the HUD is that they write that they think i used AI. A HUD has nothing to do with AI.

So i am quite optimistic because i never cheated or had o Bot or something else.

Thank you for your input.

Visit here: there is my full complaint

https://forumserver.twoplustwo.com/showp...

thanks, you too. you can read my file complaint in the 888 official thread. if you have questions i can help you with all infos you need to know. i made a lot of research and i am prepared for everything. please contact me via PM and send me what exactly reason they have send you.

Here is your graph from 2025.06.01-2025-08-15 (nl10 SNAP ) :

And all the hands :

And by stakes :

I hope it helps .

no it is not standard language. If i would have used a BOT, they would speak of the use of AI, they could give evidence

So if it is not a BOT, it can only be Real Time Assitance. That´s why they use potencial use to be safe. I showed 4ernaw my Setup and also Screenshots of old 888 tables. And i played 3 tables SNAP. Just imagine to look all the time to the left to a 2nd computer. How can you concentrate. 1min and my head is done. I would always loose the focus.

I just tell everyone. If they can do this to me, they can also do it to you. They can just tell you that you potencially used AI, and you will sit like me and ask yourself, what you have done wrong. After so many months here and back then, i am sure that this must be the reason, when they Talk about AI,

It has nothing to do with PT4 Intuitive Tables or something else, what i thaught at the beginning.

Thanks @ Times4Revenge for posting that stats and Graph. I will inform everyone once i hear from the comission. I know i will not get the account without layer and i have no time, nerves and money to do that, but i should get at least the 505€ cashed out, if they dont want to give a real reason. And if the commission cant help, i ask myself how much 888 can do and what this comission is for.

Old Screenshot of a table

[url=https://ibb.co/S4MxcjgC]

[/url]

And what should that screenshot say or prove? No intention in provoking or trolling you just trying to understand what this post is about.

My last Post in this Thread:

I just want to say: I was originally in the 888 Problem Thread. My intention was never to have a own Thread, i wanted to talk with "888 directly". It was moved by the Moderator Mike because of the rules and this was good so. But i just want to say: If i would start a own Thread by myself, i would structure it way more and be more calm. I was just like that, because i knew all the time i was banned for no real reason and then i saw a Player in the 888 Thread, who was at the tables with me. I was just angry that such things can happen so easily.

I posted the Picture that everyone can see what 888 would have seen when they screen me. so when they talk about AI on my PC, they MUST have evidence. So its clear they talk about something else, a 2nd PC. I have no clue how this works or should work, it makes no sense for me to do that on NL10SNAP, and it would drive me crazy after 2 minutes just watching all the time to the side.

I just give you a picture of my Setup. I know i can not proove for 100% that i used no AI on a 2nd Computer, but for sure there is 100% nothing on my PC. I can say, i have no 2nd Screen, no 2nd Computer and i just show you my Setup.

[url=https://ibb.co/wNNX7D61]

[/url]

So how would you all proove that you are innocent, when 888 never asked you to play for them with cam, when they never say you something concrete, when you would do everything they ask you? They can just say i used AI on a 2nd Computer. And i am ****ed. I could proove in 24h that this can not be true, just going through my hands daily. but this all doesnt help because they dont ask, they dont cooperate

And most of the 2+2 is on their side. no one is telling if they say something like that they should give me the chance to play live with cam. instead all tell me i did something.

"my case" will be interesting for all in the future, because this happened already to me and 2 other persons, where i believe they did nothing. So just wait until you all learn Poker, until you make some overbets or bluffs, where they can tell you yeah, thats AI. You basicly can´t develope on 888. You need to be on the same level. If you start winning, they can always come to you with the AI thing.

That is the danger. I am out here. I will just give the final results. I wish everyone who still is playing on 888 good luck.

Most of 2+2 is not on their side, I can only speak for myself and I am not on their side.

I agree they could handle these situations better but I have seen how their actions over the last decade have brought a site that was once a place where playing poker was incredibly great fun where I had epic battles with certain players, usually British given that I am Irish to today's version which has lost all of that and has become a shell of what it was.

I traded gold tokens for casino freeplay, silly me didn't read the Ts and Cs(I assumed the bonus policy they had was abolished) and the couple of bucks I won is in bonus format which means I have to lose my whole roll before I can even begin wagering it, now what sort of a site comes up with a dumbass idea like that? It would take an idiot to not see the issue with that rubbish policy.

That is 888 today and their security department hasn't been any better given the debacle with verification. Given all of this absolutely I believe it is possible they made a mistake in your case.

Keep your eyes on this thread as a new law in Ireland will take effect over the next few months which may end my ability to play so I will obviously be looking to cashout and depending on how that goes you could very well hear from me here.

I don't know much about the dispute process itself and how those things work but keep at it till the end and don't give up. Whatever happens the very best of luck and wherever you play GL at the tables.