Coinpoker / Coincasino stole my money
Warning to everyone - Coincasino does not pay their players. They are a scam. In september I joined Coincasino using the link on the Coinpoker website. When I tried to withdraw my balance of ~3200 USD, they closed my account and voided my funds. I was around even on their site. I never broke their terms and conditions as they claim. On trustpilot reviews there are many others who experienced the same thing as me https://www.trustpilot.com/review/www.co...
This was their email to me:
Wybie (CoinCasino)
24 Oct 2025, 07:27 EEST
Hello,
Greetings from CoinCasino!
Kindly be informed that, due to a breach of our Terms and Conditions, your account with us has been closed and your funds have been voided.
Understandably, this may not have been the news you were hoping to receive, however, the decision is final and is not up for a dispute.
For additional information on this matter, please visit the following link: https://play.coincasino.com/terms
Thank you for the understanding!
We wish you a great rest of your day and remain at your disposal.
Kind regards,
Wybie
CoinCasino Support
1 Reply
Sorry to hear this - it's unfortunately a recurring pattern with crypto-only Curaçao-licensed operators. A few escalation paths that have actually produced results in similar cases:
1. **eCOGRA / IBAS** - if the operator displays either logo (check footer of coinpoker/coincasino site), they have a binding mediation process. eCOGRA charges no fee to players. IBAS is UK-side but accepts complaints from any jurisdiction if the operator is on their member list.
2. **Curaçao GCB direct complaint** - ineffective historically but the GCB started forwarding cases to operators since the 2024 LOK overhaul. Document everything and email the GCB with the operator's licence sub-number (check the coincasino footer for a permalink to the GCB validation page).
3. **Public attribution** - the AskGamblers complaint forum, ThePogg's now-merged casinoreviews.com, and reddit r/onlinegambling are the main aggregators where operators voluntarily resolve cases to protect SEO. Don't expect resolution but DO post - it warns others and creates a search-result trail. Trustpilot you already covered.
4. **Crypto chargeback** - obviously not possible on-chain, but if you funded with credit-card-to-crypto (e.g. MoonPay, Transak, Coinify), some processors will chargeback the fiat purchase if you can show the merchant violated stated terms. Long shot. Time-sensitive (60-180 days depending on processor).
The "T&C violation" boilerplate is the standard rejection script - operators know that 99% of users won't escalate. Make the noise; the few who do escalate often get paid because the marginal cost of one paid claim < one accepted regulatory complaint on file.
For future protection: only deposit to operators with iGO (Ontario), MGA, UKGC, or a Tier-1 EU licence. Curaçao alone = effectively unregulated. Crypto-only "casino" sites with no fiat rails = even worse signal because they self-select for unbankable operations.
