CoinPoker Admitted Technical Failure Prevented Me From Playing Road to Triton Final -$40K prize

Hello everyone,

I am posting this because I genuinely do not know what else to do at this point, and I would appreciate feedback from the poker community.

A few weeks ago, I qualified for the Road to Triton Final on CoinPoker. To get there, I had to win a qualifier against hundreds of players. Only one player advanced from each qualifier, and only five players reached the Final.

The Final was a winner-takes-all event. The prize package was worth approximately $40,000, including a $25,000 Triton buy-in, travel expenses, accommodation, business class flights, and additional benefits (not including the experience and opportunity itself).

When the incident occurred, only three players remained.

I was second in chips and still had approximately 50 big blinds.

Then, immediately after being dealt QQ in a blind-versus-blind hand against the chip leader, I was disconnected from the table.

What happened next is the reason I am writing this post.

The CoinPoker client remained online.

The tournament lobby remained online.

I could access other tournaments.

I could observe other tables.

However, every time I tried to return to my own table, it appeared as "Table Closed."

While this was happening, the tournament continued and my stack was blinded away.

During the tournament itself, I immediately started recording videos and contacted support. I did everything I could to resolve the situation before the tournament ended. I continued trying to regain access to my table until the tournament was over.

After the tournament, I provided CoinPoker with everything they requested: videos, logs, screenshots, technical information, system information, antivirus details, network information, and more.

After completing their investigation, CoinPoker informed me that the issue was not caused by my internet connection, computer, operating system, antivirus, or any action on my part. They concluded that the incident was caused by a technical issue on the platform.

However, despite acknowledging that the incident was caused by a platform-side failure and that I was not responsible in any way, they never explained:

- What exactly happened.
- Why I was disconnected even though my internet connection was working perfectly.
- Why I was the only player affected.
- Why I could access every other table except my own.
- Why the issue occurred at such a critical moment of the tournament.
- Why the other remaining players were not affected.

After reviewing every hand played in the tournament, I realized that the hand in which I was disconnected was the most important hand I had been dealt in the entire event: QQ, three-handed, blind versus blind against the chip leader.

At this point, I have serious doubts that this was simply a random technical failure.

CoinPoker has never explained what happened. I have not found reports of anyone experiencing an identical issue. This was not a simple loss of internet connection or a platform-wide outage. The software remained online. The lobby remained online. I could access other tables. The only thing I could not access was the tournament I was actively playing in.

I cannot prove cheating, but I certainly have questions about the integrity of what occurred.

I find it difficult to believe that something like this could happen during a promotion of this magnitude. The facts are highly unusual, yet CoinPoker has treated the incident as if it were just another routine technical issue.

This was not a random disconnect. This was a player being prevented from competing in a winner-takes-all final worth approximately $40,000, after legitimately earning a seat through a qualification process and while sitting second in chips with only three players remaining.

I have spoken with several professional poker players and CoinPoker ambassadors. Every one of them told me that this is not a routine support issue and should not be treated like one.

I followed every rule.

I earned my seat fairly by beating hundreds of players in a qualifier where only one player advanced.

I provided every piece of information CoinPoker requested.

CoinPoker concluded that I was not responsible.

CoinPoker acknowledged that the incident was caused by a technical failure on their side.

Yet I was prevented from competing for a prize package worth approximately $40,000.

The compensation offered was $1,000 in promotional dollars and two tournament tickets.

To be completely honest, every professional player and ambassador I spoke with considered that compensation ridiculous given the circumstances.

Obviously, I cannot claim that I would have won the tournament. Poker does not work that way.

What I can say is that I was second in chips, had approximately 50 big blinds, was facing two amateur players, and was deprived of the opportunity to compete for a prize that I had legitimately earned the right to play for. Once again, this was a winner-takes-all tournament.

One of the reasons I chose CoinPoker was its reputation for listening to players and handling unusual situations fairly. That reputation is precisely why this outcome has been so surprising and disappointing to me.

CoinPoker acknowledged that the failure was entirely their responsibility, provided no explanation for what happened, and believes that $1,000 in promotional dollars and two tournament tickets is an appropriate resolution for preventing a player from competing three-handed in a winner-takes-all final worth approximately $40,000.

At this point, I am looking for feedback from experienced members of the poker community.

Does this seem like a reasonable resolution?

Has anyone ever experienced something similar?

What would you expect from a platform that acknowledges a technical failure but provides no explanation for what actually happened?

Below, I will share part of the material. I am not posting this to attack or expose anyone, because I do not know exactly what happened myself. At the end of the day, I am simply looking for help, trying to bring attention to a case that I believe may be relevant to the poker community, and trying to obtain fair compensation for what I lost due to a failure that CoinPoker itself acknowledged was their fault.

Thank you for reading.

https://drive.google.com/file/d/1OHhADWo...

https://drive.google.com/file/d/1YiQMf_0...