GGPoker Winning NL500/NL1000 Reg Banned for "RTA"

Hello 2+2,

I’m posting this because I believe I was unjustly permanently banned by GG Poker for alleged Real-Time Assistance (RTA), despite never using any solver or RTA software while playing. I’m a long-time winning player on GG (NL500 and NL1000) with solid winrates (4.5bb/100 at NL500 and 2.5bb/100 at NL1000), and this whole situation feels highly suspicious.

I play an exploitative style - I focus heavily on population tendencies rather than pure GTO. I study a lot of theory, but my actual play is far from solver-like. I’m happy to share my full hand history (upon request) with respected high-stakes players for review.

I will not post my GG screenname right now, but I can add them later if needed.

Full Timeline

May 5th – I receive a warning from GG Poker accusing me of using RTA.

This came as a complete shock. In my entire poker career, I have never used RTA. I immediately asked GG for clarification on what exactly triggered the flag and for at least one specific hand where they suspect I used assistance.

Their reply was vague and mentioned preflop charts.

At that point, I realized the issue might be preflop charts (and other study material) I had saved on my PC. I was not 100% sure if any charts were open during play, but to be safe I immediately deleted everything. I have never had a solver open while the GG client was running.

I asked again for a concrete hand example. They refused and basically said they couldn’t provide one.

They allowed me to continue playing normally after this.

May 19th – My account is suddenly frozen. GG Security tells me there is a “security issue” and starts a full investigation.

They requested extensive documentation (Proof of Identity, Proof of Residence, Selfie with ID + handwritten note).

After I submitted everything, they sent me multiple rounds of detailed questions:

1. Personal background, poker journey, when I started, how I learned poker, full-time or hobby, favorite variant, achievements, etc.
2. When I joined GG, how I found the site, account creation, other players I know on GG, other accounts, other poker sites.
3. Poker coach/mentor, strategy discussion partners, staking arrangements, stables, financial deals with other players.
4. Full computer setup (specs, OS, peripherals), list of all software running while playing GG (with frequency), and why I use a VPN.

Throughout the investigation, GG was extremely slow to respond (often 10+ days, only replying after follow-ups). I offered full cooperation: a live call, screen sharing, recording my play live -literally anything to prove I’m clean. They rejected all of it.

June 22nd (34 days into the investigation) – I receive the final decision:
Permanent ban for RTA usage. They told me to cash out my balance.

Cashout Issues
- They initially only allowed cashout of the USD balance.
- I had accumulated Gems worth ~$8,000 - after pushing hard, they finally let me convert them temporarily.
- They still kept $675 USD worth of C$ on the account and refused to return it.

My Thoughts & Questions

This whole process leaves a very bad taste. Here are my main concerns:

- If they truly believed I was using RTA (one of the most serious offenses in online poker), why did they let me continue playing for two weeks after the initial warning?
- Why run a full 34-day investigation with dozens of personal questions if they were just going to ban me for RTA at the end - something they apparently never properly investigated?
- They provided zero evidence (not a single hand). The only “issue” was study charts on my PC, which I deleted immediately.
- I offered every possible way to prove my innocence (live play recording, etc.) and they refused.
- It’s hard to shake the feeling that the real reason is simply that I’m a solid winner.

I work extremely hard on my game and build my edge mainly through exploitative play and deep population reads - not by copying solver output. My style is very far from what an RTA user would look like.

I’m posting this publicly because I want transparency. If anyone from GG wants to respond or if respected community members want to review my hands, I’m open to it.

Has anyone else had a similar experience with GG’s security team lately?

Thanks for reading.

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Cliffs:

- Winning NL500/NL1000 reg (4.5bb/100 & 2.5bb/100)
- Received RTA warning on May 5th → explained + deleted study charts
- Allowed to play normally
- Account frozen May 19th → long investigation with many personal questions
- Offered full cooperation (live recording, call, etc.) — all rejected
- Permanently banned for RTA on June 22nd with zero evidence provided
- Cashout issues ($675 + initial problems with Gems)
- Strong suspicion ban is winrate-related rather than actual RTA