[Unibet] Official Thread
This is the new official thread that we'll use to replace the unofficial one.
I've been posting in there as Sciolist, so please direct any PMs to me here instead.
For those of you who haven't been following that thread, let me explain what we're doing. Good players are getting better every year so the skill gap with new players is always increasing. This means new players go broke faster. Sites that don't react to that will decline, as Unibet have been doing for several years.
We decided to take a gamble and make our own standalone site. We launched on March 3rd with a PC desktop version and have since brought out a mac client, an iOS client and a browser client.
Our philosophy is to make the game a level playing field. We do not allow HUDs, trackers or any scripts. We do not allow table selection, but we do allow players to change their identity up to three times per day.
However, we don't want to scare away regulars. We don't segregate player pools or hide tables from anyone. We pay out as much in our loyalty scheme as we ever did on MGS, but now the top and bottom ends are more generous, at the expense of the middle.
We have much lower rake at NL4, NL10, PLO4 and PLO10. We think this makes players move up in stakes faster, which we think is of benefit to everyone.
Talking of loyalty, we have an innovative scheme called Challenges which assigns you a task like "be dealt aces 50 times" then gives you points for completing it. There are minor Challenges (all are preflop) that take approximately 1,000 hands and there are major Challenges (postflop) that take approximately 10,000 hands. Each Challenges season lasts one quarter, so the next will start on July 1st.
Yesterday three good things happened:
1. We launched the Danish client and we will soon be shutting down fully on MicroGaming.
2. We had our best ever cash game rake day which is very unusual during the summer, particularly during the world cup.
3. We won two eGR awards, one in poker innovation, and one in poker marketing innovation. Unibet also won Innovation of the Year.
That makes it a good time to start an official thread too. I'd like to avoid too many support queries - we have a whole department for that. But I'm happy to hear about bugs, feedback, requests, and basically anything else you like.
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Edit/MH:
Hey everyone! This topic now has an official representative again. If you have any questions, feedback, ideas, or encounter any bugs, I'm here to listen and help whenever I can. Just a quick reminder: I won't be able to assist with anything account-specific in this space. For those issues, please reach out to support or the Unibet community, where I can verify your account and help. Cheers!
Unibet would never delete an account with a balance over zero. If the account remains inactive for a period longer then 12 months, a monthly administrative fee will be applied. This fee will continue to be charged until the balance reaches zero, at which point the account can be deactivated. Can you tell me what jurisdiction you were playing from? Is it by any chance Belgium?
I was playing from Finland. The customer number/ID associated with my Unibet account is/was 4758164.
I will try to get to the bottom of this on Monday.
I just received an email from [email]info-fi@unibetsupport.com[/email] that says that they're still unable to locate my account with the details I provided.
I just received an email from [email]info-fi@unibetsupport.com[/email] that says that they're still unable to locate my account with the details I provided.
Hey man, I checked everything, and I can tell you that you should contact Boabet customer service from now on, as Unibet customer service will no longer be able to assist you.
Hey man, I checked everything, and I can tell you that you should contact Boabet customer service from now on, as Unibet customer service will no longer be able to assist you.
My monetary loss was so small that I won't bother with this any further than this. The person I talked with in the Unibet website support chat mentioned many times that I could simply create a new Unibet account, which is what I'll do if I ever want to start using Unibet again (which I must say is unlikely after this experience).
Hello!
If I am currently making my living through poker, and have no regular employment, is there a way to get a larger maximum-loss per month? Swedish resident
If you are unemployed and play for a living, it may be challenging to increase it. However, if you can demonstrate that you have sufficient funds, there might be a possibility to raise it. Due to compliance with Swedish law, this process can be difficult. The best course of action is to contact our live chat, where they'll review your account and inform you of the necessary documents required for this to happen and if it’s even possible in your case.
Is unibet network returning to any of countries removed soon via license or anything like that, or is it not in plans?
Unibet will only operate in countries where there are laws and licensing in place, or where there is a path to obtain one soon, such as in Finland.
