Holdem Manager Support
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I'm currently using the updated HEM3 version. It's v3.1.38.0. When I check updates, it says I'm using tatest stable version of HEM. Where is the option to check beta prompt for updates? Is that necessary? I only update HEM3 when I open HEM3 and there is message of an update and then I just update it. After playing a few sessions, it still has a few issues. Either the amount won or loss is incorrect... or it is sometimes correct... but the place finished in a few tournaments is not correct
a) Version 3.1.38.0 is the current latest version. You will receive a prompt to update HM3 any time there is an update available as long as you have enabled the Tools - Settings - General - [x] 'Check for Updates' and [x] 'Prompt for beta updates' options. You can check for new updates via the HM3 - Help - 'Check for updates...' option. You can also check for updates and release notes in our HM3 Releases forum or in our Release Notes FAQ.
b) For your tournament results issues regarding finish place or prizes:
Please try all the steps in this FAQ.
If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed with a link to this thread and your forum name. Ensure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.
*Note: Unfortunately, HM3 is not able to determine the value of a 'silver' or 'bronze' pass that you won based on the information in the tournament summaries that Pokerstars writes. You will need to manually edit the results for those tour... via the Reports - Tournaments - Tournaments - right-click a tournament in the upper half of the report grid - Edit - Tournament Editor, then edit as needed and click 'OK' to save the edits.
Regards,
Fozzy71
Customer Support
Hold'em Manager
